PhonePe Complaints & Reviews

Hi, I made 2 transactions to Flipkart via PhonePe on 28th April. Attaching the bank statements which clearly show that amount was deducted for PhonePe.

Both transactions got failed and only one was refunded. 2nd failed transaction is still not refunded and PhonePe has closed the ticket.

I have lost INR 449 because of PhonePe's error.

Again, I repeat 2 transactions were failed, one was refunded. 2nd one is still pending and PhonePe has closed the ticket saying everything has been refunded. Their escalation team is not picking up the calls too. please find attached the statement.

150 rs cashback is the offer for the 1st Flipkart COD order paid through phonepe. I got the cashback after payment but a few hours later, Ekart declined the payment and money was refunded to my phonepe wallet and your cashback is not valid in this case. I did write to phonepe care and tried to call but no response to any of these. At the time of delivery, the courier agent did mention that these are the issues paying through phonepe for many consumers.
Just this is a mutual fraud with luring offers!

I have done a transaction on flipkart through phone pe (Transaction id: p1705292334261483372490) of rs 2376. Amount got deducted from icici bank credit card but the transaction is showing failed. I have contacted icici bank customer care and they are saying that transaction was successful. Contacted phone pe customer care, they are saying that it will take 9 business days for checking and refund status. I don't believe any other trusted app would take this much time. This was my first transaction on phone pe. But i can say it is very slow already. I have done the transaction only because of flipkart trust but i can't see any reason to trust on phone pe.
Register number: [protected]

I added money in my wallet, money was deducted from my bank account but the not credited in phone pe wallet. Showing that transaction failed forget about customer service, it is the worst one i have ever seen. Sent main, message, requested for call but nothing works. And lot of such complaints are already there in reviews of app store. Please be aware.

I have made a purchase on flipkart worth 1490 through phonepe app during the cashback period. The order was delivered and it's almost 5 days that I have reached the order and I still don't find a casback of 300 as promised. I received messages from both flipkart and phonpe saying that the credit was sent to phonepe wallet. But I haven't seen the credit amount on the app

Hello Sir / Maa'am,

My Name is Chandan singh. I had made a transaction on 10th May, 2017
time:03:38 in my friend account(name: Bibhas Das, account no:
[protected]) (Rs. 15000) the money got deducted from my
account(account no: [protected]) but transaction failed(Screen
Shot Attached) and its been 12days but I did not received my refund
back.
Further, I have filed a complaint(this is my PhonePe complaint no:
745086 and reference no:[protected] but customer care says this is
a serious issue as its been days and deducted money shall have been
refunded with in 7 to 9 working days..
I have also attached the screenshot of the transaction. Kindly provide
me with my refund.
I don't know what to do. This is a fake company and cheating on the
loyal customers. They are stealing money from us. I had calls them 1
times per day and texted them through app more than 10 times but no
response is provided from the company. They are doing it on a big
scale and stealing money from everyone. This will in-turn turn into a
scam one day. These customer just give the same reply please wait 7 to
9 workin days, they don't care and all the want is to steal money from
innocent peoples and my government is also promoting the upi app but
customers are loosing their money. We are not able to file complaint
anywhere. Something must be done.
Kindly guide us what shall be done and how can we get our money back.

Regards:
Chandan singh
Email- cool.[protected]@gmail.com
contact no: [protected]
Money got deducted but transaction failed by PhonePe UPI

I tried to recharge with Rs 255 for my dishtv but the recharge failed though payment was debited from my account. I have mailed the company several times for the issue but haven't recieved any mail in reply to my complaint. I even revieved a call from Phone Pe and the executive told me to wait for 7 days during which my payment will be refunded . But I still have NOT recieved refund of amount Rs. 255 to my account.

I had tried booking my ticket from Katpadi to Howrah station for 3rd June, 2017 The payment was done from PhonePe app through UPI The payment took place deducting the sum of money but the booking didn't happen. This is frustating also because I won't get the same booking status again.

Paid to [protected]@axisbank
₹ 1786.5

Txn. ID : P1705160734574962238248

Txn. status : Successful

Debited from : XXXXX3011 bank

Bank Ref. No. :[protected]

Message : [protected]

Sir, i got 3 failed mobile recharge transactions of 99 + 300 + 300 through my debit card, the said amount got deducted from my account but after failed transaction the same amount was not returned to me, though i am repeatedly complaining to the above mobile app custumer support no usefull response from them and there is no call centre number and call back fecility not working plz do the need to get back my money my transactions referance are as follows
1)nx[protected] for 99/- on 31/03/2017,
2) nx[protected] for 300/- on 01/04/2017,
3) nx[protected] for 300/- on 01/04/2017,

I placed 1 order in flipkart 10 big sale via phone-pe on 17 the may midnight.

₹1049/-money is debited from my bank a/c & it was not credited in my phone-pe wallet and also order has not placed yet.

These are all fake apps..
How is flipkart accepted this type of apps..
As these finally i felt
Flipkart is waste...

If is there any chance, pls give me it's valuable information...

Urs-
Naresh. [protected]@gmail.com

I added money in my wallet, money was deducted from my bank account but the not credited in phone pe wallet. It's showing pending transaction from past 2days. Forget about Customer service, It is the worst one I have ever seen. Sent main, message, requested for call but nothing works. And lot of such complaints are already there in reviews of app store. Please be aware....

I have done a recharge of 303 on my jio number [protected] on 7th april, which got fail. Since then i am requesting for refund but every time i made a complain they say wait for 3 days, 4 days, 8 days etc. And after more than one month they are saying that please contact to your bank, we are not able to transfer your money. Is it their service? It is really disgusting please help to sort out this matter. Transaction id is... Nx[protected]

मैंने 16 अप्रैल को 950 रुपये बैंक में ट्रान्सफर किये थे लेकिन ये किसी वजह से लेनदेन असफल हो गया और मेरे खाते से पैसे कट गये और दूसरी बैंक के खाते में जमा नहीं हुए |
फोनेपे के द्वारा 7 से 9 वर्किंग दिन का टाइम दिया था लेकिन आज दिनाक तक कोई जबाब नहीं मिला | नाही पैसे वापिस हुए |
हेल्पलाइन पर फ़ोन करने से कहते है की टेक्निकल इशू है जल्द से जल्द हो जायेगा |
मोबाइल : [protected]
ईमेल : [protected]@gmail.com
नाम : विक्रम सिंह

I had done transaction on 9 may 2017 of 3000 rs but still my payment is in processing state as it has already taken more than 40 hours i need to send that amount very urgently
i also used the option of report an issue in the app itself i had received the message around 5 pm on 9 may that they will call me within 24 hours but no call was there from your side till now so i call on the helpline by taking the no from internet
first i had to wait for 10 minutes to get to talk with your customer support and still i had not find the solution he said me wait for today also
either the payment will be rejected or the payment will be accepted
then i asked that why i have to wait for 1 more day as already 2 days had gone
than he say i cant do anything you have to wait.
he did not provide me any solution
complain id 738781
name to whom i had talk jitesh
i am very upset because of this
sir i am defamed by this company as i need that money urgently to be send.

I made a payment using phone pe app on 08th may of 14500 through my central bank account. Payment was cancelled by app (Screenshot1). However as per bank amount has been debited successfully. Please help as i am not getting any satisfactory answer from the support team and i am in urgent need of the amount. I have already checked with bank and shared utr also.

Hello,

My name is Sulabh Sharma, a resident of New Delhi and I am writing in regards to one of the electricity bill payment which I made on 04/April through "Phone Pe" mobile application for the amount of Rs950. The transaction went successful initially but after few hours I received a notification that your transaction is failed. I called the customer care number next day on 05/April and was told that the refund would be processed with in 7-9 Business days.

Its been 15-16 Business days now since Phone Pe customer service promised for the refund and I still haven't received my money. When I am calling on the customer care number, they guys are giving me a run around and requesting for more days.

I would like to request you to please intervene in this matter and get this resolved asap.

Transaction ID - NX[protected]

Thank You
Sulabh Sharma
[protected]

I have done a recharge (Jio recharge) on 7th april but that recharge was failed and my money was deducted from my account and i didn't get refund money
And first they said that the money will be refund in just of 8working days in to account. And then too they didn't nothing and was not reflected to my account. And after that they said that within 4working days the money will be reflected to account. I waiting toooo paitance but money was not reflected to account.
Please do something action on this.

Hi,
I purchased some items from myntra and paid thru phonepe. After returning the items to myntra, myntra is saying they transferred the amount to phonepe for 3 items and given me below three transaction ids.

P1702251605073880680816.- rs 1002.62
P1702251605085548235371.- rs 274.70
P1702251702429014753138 - rs - 439.92

But same time phonepe not credited the amount to my standard chartered credit card. When i contacted sc credit card team, they asked me to check the transaction id with phonepe, which phonepe failed to provide me.

From 1.5 month, phonepe making me fool and asking more time to resolve the case. But reality is that they are not doing anything and wasting time. Please help me to get my amount.

I made a upi transaction through phone pe 350rs on[protected] but transaction in processing till[protected].[protected] trans. Show failed but amount deducted from my bank account till today thn amount not reverse by phone pe app company. Customer support of this company not reply for my complaint solution.
Account no [protected]
Phone no [protected]
Email [protected]@gmail.com
Amount 350 rs

Hello guys,

This is the worst app that i used so far. They have a offer for 50% cashback. Its being more than 7 days that i havn't received the cashback amount. I tried their customer care number alot many times. They always said it would be transferred in witin 24 hours. I am fed up now. Their service is worst.

Kindly do something so that i can get my cashback from the offer that i availed.

I did recharge of two upi transactions. One is of rs 303/- and another is of rs99/-. I called your customer care also. Cashback amount would be rs150/- and rs50/- i. E rs200/-.

Thanks,
Tushar jain
[protected]
Jain. [protected]@gmail.com