PhonePe Complaints & Reviews

I had done transaction on 9 may 2017 of 3000 rs but still my payment is in processing state as it has already taken more than 40 hours i need to send that amount very urgently
i also used the option of report an issue in the app itself i had received the message around 5 pm on 9 may that they will call me within 24 hours but no call was there from your side till now so i call on the helpline by taking the no from internet
first i had to wait for 10 minutes to get to talk with your customer support and still i had not find the solution he said me wait for today also
either the payment will be rejected or the payment will be accepted
then i asked that why i have to wait for 1 more day as already 2 days had gone
than he say i cant do anything you have to wait.
he did not provide me any solution
complain id 738781
name to whom i had talk jitesh
i am very upset because of this
sir i am defamed by this company as i need that money urgently to be send.

I made a payment using phone pe app on 08th may of 14500 through my central bank account. Payment was cancelled by app (Screenshot1). However as per bank amount has been debited successfully. Please help as i am not getting any satisfactory answer from the support team and i am in urgent need of the amount. I have already checked with bank and shared utr also.

Hello,

My name is Sulabh Sharma, a resident of New Delhi and I am writing in regards to one of the electricity bill payment which I made on 04/April through "Phone Pe" mobile application for the amount of Rs950. The transaction went successful initially but after few hours I received a notification that your transaction is failed. I called the customer care number next day on 05/April and was told that the refund would be processed with in 7-9 Business days.

Its been 15-16 Business days now since Phone Pe customer service promised for the refund and I still haven't received my money. When I am calling on the customer care number, they guys are giving me a run around and requesting for more days.

I would like to request you to please intervene in this matter and get this resolved asap.

Transaction ID - NX[protected]

Thank You
Sulabh Sharma
[protected]

I have done a recharge (Jio recharge) on 7th april but that recharge was failed and my money was deducted from my account and i didn't get refund money
And first they said that the money will be refund in just of 8working days in to account. And then too they didn't nothing and was not reflected to my account. And after that they said that within 4working days the money will be reflected to account. I waiting toooo paitance but money was not reflected to account.
Please do something action on this.

Hi,
I purchased some items from myntra and paid thru phonepe. After returning the items to myntra, myntra is saying they transferred the amount to phonepe for 3 items and given me below three transaction ids.

P1702251605073880680816.- rs 1002.62
P1702251605085548235371.- rs 274.70
P1702251702429014753138 - rs - 439.92

But same time phonepe not credited the amount to my standard chartered credit card. When i contacted sc credit card team, they asked me to check the transaction id with phonepe, which phonepe failed to provide me.

From 1.5 month, phonepe making me fool and asking more time to resolve the case. But reality is that they are not doing anything and wasting time. Please help me to get my amount.

I made a upi transaction through phone pe 350rs on[protected] but transaction in processing till[protected].[protected] trans. Show failed but amount deducted from my bank account till today thn amount not reverse by phone pe app company. Customer support of this company not reply for my complaint solution.
Account no [protected]
Phone no [protected]
Email [protected]@gmail.com
Amount 350 rs

Hello guys,

This is the worst app that i used so far. They have a offer for 50% cashback. Its being more than 7 days that i havn't received the cashback amount. I tried their customer care number alot many times. They always said it would be transferred in witin 24 hours. I am fed up now. Their service is worst.

Kindly do something so that i can get my cashback from the offer that i availed.

I did recharge of two upi transactions. One is of rs 303/- and another is of rs99/-. I called your customer care also. Cashback amount would be rs150/- and rs50/- i. E rs200/-.

Thanks,
Tushar jain
[protected]
Jain. [protected]@gmail.com

PhonePe is a UPI transactions app jointly developed by Flipkart Payments Limited (subsidiary: FX Mart Pvt. Ltd.) and Yes Bank. I have been using this app for the past 1 month. About 5 days ago I was supposed to receive money via PhonePe from a certain UPI linked account. The transaction ID was P1703312331024499087565. The transaction was stuck at processing and as the sender tells me, the money was debited from his account. My reason for complaint is that even after several attempts, the customer care didn't bother to respond to this problem. I believe an organisation dealing in finances should have a prompt customer service team, however PhonePe customer care is almost non existent, it isn't accessible at all. It always seems to be overloaded and problems aren't solved. Please look into their customer support.

I have paid my light bill through phonepe as per above said transaction No. NX[protected] on dt. 9.3.2017. but it was failed and "the refund will be made within 24 hours " as per phonepe message. but it was not done. since then i requested for refund 4-5 times. then I got the message " refund will be made in 8 working days as per banking rule". But sorry to say that it has not been done till today.

I Have Complaint FOr Phone Pe Company.I Do The Simple Wallet Topup OF Phonepe company On 13th January 2017 Of Rs 7000.
But Some Issue Of Internet Failure My MOney Is Debited From My Bank Account But NOt Added In my phone Pe wallet.
I Repeatly Call To customer Care Of Phone Pe They Always Say Your Case Is Escalated ANd Money Is Refunded Soon.But After SOme DaysWhen I Say to them for give me reference no. of refunded money.they decline to give me the no. . they say no reference no. generate. Then they change the statement in the mid of febyary they say to me the phonepe company have no recieve my money or your money is stuck in your s bank account.then i call the customer care or also talk with bank manager of pnb bank of patiala for the money purpose but they say no money is recieved by us yet.so plz contact to the phone pe.but both of this conversation my money is not refunded back to me.i dont know where is my money stuck in bank or in phone pe account.plz do some thing for this matter.i willl give give you my phone pe no. which help you for this case phone pe account no. [protected] or my contact no. is [protected] or my name is Mukul Gupta. plz do something for give my money back.

I have done a recharge of Rs 50 on 11th Feb 2017 and it got failed. I have called the customer care of phone pe and they said that it will be refunded within 8 days. When I asked for the bank reference number they said that its not available with them . In reality there is no reference number because they haven't initiated the refund yet. This is a fraud company . DO NOT recharge using this wallet. I have lost all hopes of getting my refund . My phone pe number is [protected]

My name is prashant singh, i was using phonepe Making the transaction But it was failed And the amount was deducted from my account and i was asking for refund from the company But no response from the company they said within 7 days it will be refunded but today is 8th day, i have an emi from bank which has to be deducted from my account so i was hoping if the refunded money will be added the i was able to pay to the emi but phone has took so much of time and i have been charged 287rs from the bank twice so i want that my money should be refunded along with rs 287

Dear sir/madam,
I, Rajib Ganguly have done money transfered Rs. 3610/-through Phonepe platform from my IDBI Bank account [protected] IFSC:IBKL0000358 to my SBI account [protected] IFSC: SBIN0002089 on 05 /02/2017 at 8:40 Am.Messege shown failed to send money with transaction id: Phonepe : P1702050840532110260573 & idbi upi/[protected]/[protected]@ybl but the amount debited in my account with in seconds.

Dear, as on Today (dated - 01/02/2017 Time 16:53)
I Have Transferred my PhonePe Wallet to my Bank Of Maharashtra but PhonePe Application Cant be Done it
3100 rs are deducted from my [protected] PhonePe account wallet
i request to transfer the sum of Amount to my [protected] for Bank of Maharashtra Account
PhonePe have gets the Second Fraud with me
Thats the reason to get the complaint
i Request to Complete These Transaction Fastly Please
Please Check and Infirm me What is the Problem