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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 20

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R
Ranjit kr Ranjan
from Asansol, West Bengal
Mar 8, 2022
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Address: Asansol kulti barakar

Please refund me money amount is Rs. 929/- only
PhonePe customer support has been notified about the posted complaint.
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    M
    MGopal47
    Mar 8, 2022
    Resolved
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    Resolved

    Transaction success but amount not credited to receiver even after 15 days!

    Address: NA

    The PhonePe transaction was successful but the amount did not get deposited in receiver bank account. This happened with a merchant while I was in Manali, HP. This is very bad procedure to resolve any discrepancy. Highlights how fragile and one sided the things are going, if something fails there is no good automatic process....
    +1 photos
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    D
    deepakagarwal7855
    Mar 7, 2022
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    I made a one payment through phonepe but still it is not showing on icicibank. Main issue is my limit of credit card not increases yet. So it is very main concern where my money goes.

    Please check below iD: NX22030509410773280052061
    PhonePe customer support has been notified about the posted complaint.
    Mar 07, 2022
    Updated by deepakagarwal7855
    Why this marked resolved?
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      H
      Haristry
      Mar 6, 2022
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      Address: 3rd floor faj park TVs tollgate Trichy

      I have transfer money 19000 on mar1st 2022 ..but payment failed... money debited from my account.today onwards not return.. please share phonepe customer number
      +1 photos
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        U
        Umesh Mathi
        Mar 6, 2022
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        Address: T malligere villege,v c farm post

        Plz recovery my money sir
        +1 photos
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          7
          7908564264
          from Taherpur, West Bengal
          Mar 6, 2022
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          I pay Rs-2900 to Prantik Roy on 01/03/2022 which Transaction ID no is T2203011403351892999329, but this transaction is failed.
          +1 photos
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            V
            vajrapu santha
            from Visakhapatnam, Andhra Pradesh
            Mar 5, 2022
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            Amount debited from my SBI account but payment was not successful
            PhonePe customer support has been notified about the posted complaint.
            Mar 05, 2022
            Updated by vajrapu santha
            Phone pay money deducted from my SBI account but my refund not received already 6days completed

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              K
              Kola Rahul
              from Hyderabad, Andhra Pradesh
              Mar 5, 2022
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              I have done a payment of 80000 . It's been 5days i didn't get money back
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                A
                ankhan134
                from Kharagpur, Bihar
                Mar 5, 2022
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                Address: Rly Qtr No 389/A Unit 2, Development
                Website: Phonepay

                My amount deducted but not credited to receiver rs 2500/- on Jan 08 2022 how many days I will wait . Bank and phonepay didn't respond.
                +4 photos
                PhonePe customer support has been notified about the posted complaint.
                Mar 05, 2022
                Updated by ankhan134
                Receiver account transaction report please help me sir how I will refund bank and phonepay didn't respond.

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                  M
                  Mr Cool Friend
                  Mar 5, 2022
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                  Address: Phonepe Private Limited · Office-2, Floor 4,5,6,7, Wing A, Block A, · Salarpuria Softzone, Service Road, · Green Glen Layout, Bellandur · Bengaluru

                  Hi Team

                  This is Dadapeer Sultan from Bengaluru, it has been several day's that my Amount of 18000/ is been stuck with Phone as Pending. Tried to reach out Customer Support it was Pathetic response stating, we have taken complaint wait for some day's so it is not this first reply it is somewhere 5 times thiis was updated to me & now telling again to wait for another 5 days. Is this Joke and again if we want to speak to customer Support they won't answer the call or keep the system for Halt for Several Hours and then they disconnect the call Awesome work from your Support Staff & Even tried to Communicate with Bank but Bank told we don't have any Money which is showing as credited to us & we are not aware about Phone Pay told to Communicate with Phone Pay itself

                  This is been my last option to Complaint Forum & convey the message to Response - because tried every part of your Requirement to follow your own step & even we have ask your Bellandur Head Office they told here Customer are not allowed to visit - So if in this the issue is not reoslve I don't have any other option to Lodge a police Complaint or FIR - Or Take a Help of Media to get Justice to take back my Hard work Money from you

                  Dadapeer sultan
                  My phone pe number
                  [protected]
                  +8 photos
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                    P
                    Prudhvi1995
                    Mar 5, 2022
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                    Have done a payment of 10000 from phone pe number [protected]
                    Money has left bank account and payment has failed.
                    10 days completed still money has not credited back . Please check its very urgent

                    Transaction ID: T2202231858266674269547

                    Please reply as soon as possible
                    PhonePe customer support has been notified about the posted complaint.
                    Mar 06, 2022
                    Updated by Prudhvi1995
                    Resolved
                    May 15, 2022
                    Updated by Prudhvi1995
                    Please complete my transaction its very urgent

                    Resolved
                    Please complete my transaction

                    Money debited payment not done but money also not credited back - Comment #3995773 - Image #0
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                      S
                      shobharohila1986
                      from jaipur, Rajasthan
                      Mar 4, 2022
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                      Address: jaipur

                      Hello Sir,

                      I had transferred 5000 rupees to someone on 23.02.2022 but due to failed transaction the debited amount has still not been credited to my account. I spoke to SBI customer care representative and home branch as well but they advised to speak to you for this issue. You are requested to please do the needful.

                      screen shot is attached for your reference.

                      Thanks
                      Shobha Verma
                      Mob- [protected]
                      PhonePe customer support has been notified about the posted complaint.
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                        J
                        Jana ananya
                        from Kolkata, West Bengal
                        Mar 4, 2022
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                        Address: Kolkata

                        I made a transaction on 23rd february, , the transaction id is T2202231306572065737939
                        The transaction was in pending for 2days after thatvthe transaction was failed, , i complained, , , they gave me a time 3-5 days, but i received a message that the refund was initiated but i didn't recieve any refund, , after that again I received a message the amount has been refunded, , but till now I have not received any refund, I have already contacted my bank but the denied this payment they said that phone pe will refund this money, , , I want my money back within today the amount is 2000. There is no proper customer service, system generate reply.
                        PhonePe customer support has been notified about the posted complaint.
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                          S
                          Suhasini R
                          Mar 4, 2022
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                          Address: Mysore

                          My transaction was failed but money as debited till now not created pls refund my money
                          PhonePe customer support has been notified about the posted complaint.
                          Mar 04, 2022
                          Updated by Suhasini R
                          Refund failed payment
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                            P
                            prashantg1993
                            Mar 4, 2022
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                            Address: LAVKUSHNAGAR

                            Dear team

                            i have transaction on 23-feb 38844/-, transaction was failed and amount was deducted and amount is not refund till now
                            +1 photos
                            PhonePe customer support has been notified about the posted complaint.
                            Mar 04, 2022
                            Updated by prashantg1993
                            still amount not credit
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                              N
                              Niveditha Athmaram
                              Mar 4, 2022
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                              Money 50, 000 deducted from my account but its fail to send to receiver and not refunded back to my account also since 5days
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                                N
                                Niveditha Athmaram
                                Mar 3, 2022
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                                PhonePe — Money deducted but neither credited to the receiver nor refunded back since 5days.phonepe says amount failed to send but 50, 000 rupees deducted from my account.actually 25, 000 rupees twice it has deducted .so totally I lost 50, 000 rupees .still its not refunded back.i am worried about
                                PhonePe customer support has been notified about the posted complaint.
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                                  N
                                  Niveditha Athmaram
                                  Mar 3, 2022
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                                  50, 000 rupees Money deducted but neither credited to the receiver nor refunded back since 5days
                                  PhonePe customer support has been notified about the posted complaint.
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                                    N
                                    Niveditha Athmaram
                                    Mar 3, 2022
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                                    Address: India

                                    50, 000rs. Money deducted but neither credited to the receiver nor refunded back since 5 days
                                    +1 photos
                                    PhonePe customer support has been notified about the posted complaint.
                                    Mar 03, 2022
                                    Updated by Niveditha Athmaram
                                    Not yet refunded
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                                      S
                                      Sudhanshu.
                                      Mar 3, 2022
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                                      Address: Cine Anandi theatre Nagercem Canacona Goa

                                      Basically I have recharge my jio pack from my fathers account for my jio account as my jio pack got expired . Therefore I have recharge my jio pack from phonepe and transaction n all done, money got deducted from my fathers account and my father got message from phonepe that your recharge is successful processed . But I didn't got any message or that recharge for my account. I raised complaint in phonepe and they said to contact to jio operator so I contacted to jio operator but they are saying they didn't get anything from phonepe. So I contacted again to phonepe but they are not responding it . Recharge of Rs 719.
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