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Updated: Sep 28, 2026
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PhonePe reviews & complaints page 23

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V
Vaibhav Singh Patel
from Raisen, Madhya Pradesh
Apr 21, 2022
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My transaction of Rs.7400/- made by my phonepe wallet has not received by merchant. This transaction is made on 11 of March 2:51 P.M. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
Thankingyou
Date: 21/04/22. Your's Truly,
Vaibhav Patel
Mob: [protected]
PhonePe customer support has been notified about the posted complaint.
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    N
    Naveen Parida
    Apr 19, 2022
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    I recharged my fastag via PhonePe for sbi fastag recharge of amount of 200/- and 200/- but none of the transactions got credited to the Fastag account whereas Phonepe has given the both UTR nos. for the same transaction with the message of transaction Successful.
    I want the refund of the debited amount which has got not credited to fastag account.
    PhonePe customer support has been notified about the posted complaint.
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      S
      Shsingh22
      from JAMSHEDPUR, Jharkhand
      Apr 18, 2022
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      Address: 831004

      By mistake I deactivate my phone Pe account and I don't aware the phone Pe deactivation policy . I want to reactivate my account
      PhonePe customer support has been notified about the posted complaint.
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        J
        Jayashree Kar
        Apr 17, 2022
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        I have been following phone pe since 2 days so many times for my pending transaction and till my problem not resolved. However my amount of 4000 rupees was debited from my account on 15 April 2022 at 9.30 a.m but not credited to recipients account.
        Transaction id- T2204150929571823997775
        UTR no[protected]
        Request you to resolve my query as soon as possible
        PhonePe customer support has been notified about the posted complaint.
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          H
          Hijas5656
          from Perumbavoor, Kerala
          Apr 15, 2022
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          Iam using phonepe for long while on. One day unfortunately by mistake i have deactivate my account. Now when i think to re register my account they were showing that something went wrong. I wish to use phonepe so if you can do anything for me please let me know. Please contact me back as soon as possible. Thank you
          PhonePe customer support has been notified about the posted complaint.
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            G
            ghana kris
            Apr 13, 2022
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            Message on phone pe shows funds transfer is pending and the amount has been taken from my account. Its not gone to the receivers account. Its urgent plz look at and resolve immediately.
            PhonePe customer support has been notified about the posted complaint.
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              A
              adithya bhagavan
              Apr 13, 2022
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              Opted for phonepe for payment today (13/4/22). As there was no phonepe option available with driver. I have paid in cash. But my payment didn't get updated and the app still shows outstanding amount to be paid.
              CRN [protected], Amount paid for the ride 164/-
              Driver's Name: Kethavath

              It was the same for yesterday's ride!
              PhonePe customer support has been notified about the posted complaint.
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                L
                lavanya_n
                from Bengaluru, Karnataka
                Apr 12, 2022
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                I had an account, i requested to delete the account due to some reason, and now I'm trying to register with the same mobile number, and I'm not able to register. please help me in fixing this issue.
                thanks
                PhonePe customer support has been notified about the posted complaint.
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                  A
                  Arvind Kharwar
                  Apr 9, 2022
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                  Refund not received after failed transaction
                  Amount - Rs. 2040
                  Transaction id
                  NX22040510493958372190001
                  Transaction date - 5 April 2022
                  PhonePe customer support has been notified about the posted complaint.
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                    C
                    charandassai
                    from HYDERABAD, Andhra Pradesh
                    Apr 7, 2022
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                    Address: 11-3-664/381/A, SANJEEVAPURAM PARSIGUTTA

                    I had made payment of creditcard payment (Kotak) through upi app (Phonepe). The amount is deducted from my bank account and transaction successful receipt is generated, but i did't get mail or message of of my creditcard payment. After that i raised complain to phonepe via. App

                    The details of transaction is as below:

                    Date & time of transaction: 30th March 2022
                    Bank account: Debited from Axis Bank
                    Utr no:[protected]
                    Txn. Id: NX22033007244046325837241
                    PhonePe customer support has been notified about the posted complaint.
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                      G
                      goodlucky sahni
                      from Delhi, Delhi
                      Apr 7, 2022
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                      Address: Ingraham Institute Ghaziabad

                      Tarin number 12595 pnr no [protected] cnacel date 20 march 2022 but refund amount not received till now .transaction id [protected]. total amount 985 rupees not credit till now.
                      PhonePe customer support has been notified about the posted complaint.
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                        A
                        Ashish008789
                        Apr 7, 2022
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                        I have done a payment of rs 3000 on 31st March 2022 to a merchant but not received by the merchant.
                        Please refund my money back to my bank account.

                        My UTR no[protected]
                        PhonePe customer support has been notified about the posted complaint.
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                          D
                          Darshan Mandlik
                          from Malegaon, Maharashtra
                          Apr 6, 2022
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                          I had done payment of my credit card by phonepe but 1080₹ amount is debited from my account but not credited in my credit card I got late penalty no help from PhonePe
                          PhonePe customer support has been notified about the posted complaint.
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                            S
                            shashikanthbn
                            from Bengaluru, Karnataka
                            Apr 6, 2022
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                            Address: Phonepe Private Limited · Office-2, Floor 4,5,6,7, Wing A, Block A, · Salarpuria Softzone, Service Road, · Green Glen Layout, Bellandur · Bengaluru ..

                            Dear Sir/Madam,

                            Subject : - Amount paid by Phone pay but Merchant still have not received the payment.

                            This is with regards to the Amount transferred to PNB - Metlife on 27th March 2022 for Rupees - 98, 773/-. The amount was transferred using the mobile Phone pay Number as # [protected]. The amount was transferred from the SBI Savings account number # [protected] ( A/c Holder - Shashikanth BN).

                            It seems that the amount is still in Phone Pay and this amount is still not released to PNB Metlife.
                            I checked with the customer service, but was told to wait for a few more days.

                            Thanking You,
                            Phone Pay User ( [protected])
                            PhonePe customer support has been notified about the posted complaint.
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                              S
                              shashikanthbn
                              from Bengaluru, Karnataka
                              Apr 6, 2022
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                              Address: 372, BEML Layout, 3rd stage, 8th Main road

                              Dear Sir/Madam,

                              Subject : - Amount paid by Phone pay but Merchant still have not received the payment.

                              This is with regards to the Amount transferred to PNB - Metlife on 27th March 2022 for Rupees - 98, 773/-. The amount was transferred using the mobile Phone pay Number as # [protected]. The amount was transferred from the SBI Savings account number # [protected].

                              Attached is the Bank statement for your reference.

                              It seems that the amount is still in Phone Pay and this amount is still not released to PNB Metlife.
                              I checked with the customer service, but was told to wait for a few more days.I never thought there would be so much trouble in paying the bills to merchants through Phone pay since it's already been more than a week.
                              Would you be kind enough to resolve this issue, if not kindly refund the money back to the above mentioned account.
                              Hope to hear from you at the earliest.
                              PhonePe customer support has been notified about the posted complaint.
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                                D
                                Dikshit more
                                from Maregaon, Maharashtra
                                Apr 6, 2022
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                                Address: Maregaon Ta Maregaon dist yavatmal

                                Hello sir /madam
                                I have done wrong transaction by mistake 11058/-
                                The UTR No :[protected]
                                And transaction id :- T2204051258593844785350
                                Please Cancel My this Transaction and Refund my amount immediate.
                                I am shairing transaction screen shot also.
                                PhonePe customer support has been notified about the posted complaint.
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                                  M
                                  Mahenderrm
                                  from Hyderabad, Telangana
                                  Apr 6, 2022
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                                  Address: Hyderabad

                                  Dear Sir/Madam,
                                  By Advertise send Prize money in Bank. By Default a Claim reward is display in my phone(Phone pe) app.when I Scratch this card and give my UPI pin, my amount Rs.433 is debited from my bank account. So, please take necessary action to Refund my Money to my bank account.This money is my hard work and earn this Money.

                                  Thanking you,

                                  Your's faithfully,
                                  J.Deepan Chakkaravarthi
                                  PhonePe customer support has been notified about the posted complaint.
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                                    J
                                    Jeet5488
                                    Apr 6, 2022
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                                    Address: Naregaon aurangabad

                                    I was make a payment why phonepe on 5/4/22 but it's stuck/pending but it's to impotant for me at the time
                                    PhonePe customer support has been notified about the posted complaint.
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                                      C
                                      chaitaya
                                      Apr 6, 2022
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                                      I had transferred amount 2500/- towards a bank account in Axis Bank. The phonepe app showed the transaction is processing. The amount is debited from my Indusld Bank Account but still not credited to recipient. And the transaction is still showing processing in Phonepe. Its been 5 days to this. Phonepe Support is not even replying to the issue raised. Please Help.
                                      PhonePe customer support has been notified about the posted complaint.
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                                        G
                                        Ganeshpatil611
                                        from Ghumarwin, Himachal Pradesh
                                        Apr 6, 2022
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                                        Address: Hudco colony home no 52, Talk.yeola Dist.nashik

                                        I have transferred money from idbi bank my account to Yesbank bank account my account debited but not received by reciver yesbank account and I have not get refund.
                                        PhonePe customer support has been notified about the posted complaint.
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