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PhonePe Complaints & Reviews

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Updated: Sep 28, 2026
Complaints 3498
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262
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PhonePe reviews & complaints page 25

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S
Shreedhar Mahendrakar
Mar 15, 2022
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Please note:
 10 Feb 2022 [protected]@ybl-YESB0YBLUPI[protected] Payment of Rs.1665.00 made. Same Failed & got refunded vide YESB[protected]-R02 Phone PeRevers.
 10 Feb 2022, again in very next transaction transferred Rs.1665, Vide transaction # [protected]@ybl-YESB0YBLUPI[protected] payment deducted from HDFC account but Neither payment reached beneficiary nor refunded till date!
 17th Feb -After receiving the alert form beneficiary (SBI), paid Rs.1665.00 vide HDFC net Banking.
As the payment last date was 12th Feb, SBI penalized me with Rs.750.00 as a late fee!!
Stapled are the SBI statement, HDFC statement for your ready references please.
Hope you can understand the gravity.

Thanks & Regards.

Shreedhar. Mahendrakar.
Bengaluru.
Cont.[protected] /[protected]
PhonePe customer support has been notified about the posted complaint.
Mar 15, 2022
Updated by Shreedhar Mahendrakar
Support system is 3rd grade
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    7
    7908564264
    from Taherpur, West Bengal
    Mar 13, 2022
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    I pay Rs-800 to WBSEDCL via using bar code, money debited on my account but it is not yet adjusted to the WBSEDCL account. The transaction UTR No[protected].
    PhonePe customer support has been notified about the posted complaint.
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      K
      kavitha suragani`
      from Hyderabad, Telangana
      Mar 11, 2022
      Resolved
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      Resolved

      I have recharged the for Rs. 666/- for Jio Mobility Services, through phonepe.

      Amount got deducted, but recharge not happened. The recharge was made on 5 march at 7.37 PM., still now i did not get the Refund back.

      Please find the below

      transaction Id: T2203051937163998733960
      UTR Number:[protected]
      Jan 23, 2023
      Complaint marked as Resolved 
      The amount has been refunded,
      PhonePe customer support has been notified about the posted complaint.
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        K
        Kamlesh Malawade
        Mar 11, 2022
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        Address: Cidco,NAshik,Maharashtra

        I did UPI transaction using QR Code on phone pay dated on 09th march 2022 at06:49 pm, then i used to call that person who received money but he didn't respond to my call, now i request you to tray to refund my money.
        PhonePe customer support has been notified about the posted complaint.
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          U
          uday khatawate
          Mar 10, 2022
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          Address: Gadag

          Whenever I try to connect to complaint o[censored]nrec amount they generate a ticket I am confused to whom where that ticket is generating just I tried to contact you are one of phonepe executive he asked me the bank statement and the transaction which has filled sorry which has successful but I didn't receive that payment regarding that just I am trying to complaint from 15 days
          PhonePe customer support has been notified about the posted complaint.
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            R
            Ranjit kr Ranjan
            from Asansol, West Bengal
            Mar 8, 2022
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            Address: Asansol kulti barakar

            Please refund me money amount is Rs. 929/- only
            PhonePe customer support has been notified about the posted complaint.
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              M
              MGopal47
              Mar 8, 2022
              Resolved
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              Resolved

              Address: NA

              The PhonePe transaction was successful but the amount did not get deposited in receiver bank account. This happened with a merchant while I was in Manali, HP. This is very bad procedure to resolve any discrepancy. Highlights how fragile and one sided the things are going, if something fails there is no good automatic process.
              Mar 8, 2022
              Complaint marked as Resolved 
              Getting fraud calls.
              PhonePe customer support has been notified about the posted complaint.
              Money deducted from phone pe account but receiver account not received amount and transaction status still showing pending. Please refund the amount if you cannot transfer successfully.
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                D
                deepakagarwal7855
                Mar 7, 2022
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                I made a one payment through phonepe but still it is not showing on icicibank. Main issue is my limit of credit card not increases yet. So it is very main concern where my money goes.

                Please check below iD: NX22030509410773280052061
                PhonePe customer support has been notified about the posted complaint.
                Mar 07, 2022
                Updated by deepakagarwal7855
                Why this marked resolved?
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                  H
                  Haristry
                  Mar 6, 2022
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                  Address: 3rd floor faj park TVs tollgate Trichy

                  I have transfer money 19000 on mar1st 2022 ..but payment failed... money debited from my account.today onwards not return.. please share phonepe customer number
                  PhonePe customer support has been notified about the posted complaint.
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                    U
                    Umesh Mathi
                    Mar 6, 2022
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                    Address: T malligere villege,v c farm post

                    Plz recovery my money sir
                    PhonePe customer support has been notified about the posted complaint.
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                      7
                      7908564264
                      from Taherpur, West Bengal
                      Mar 6, 2022
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                      I pay Rs-2900 to Prantik Roy on 01/03/2022 which Transaction ID no is T2203011403351892999329, but this transaction is failed.
                      PhonePe customer support has been notified about the posted complaint.
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                        V
                        vajrapu santha
                        from Visakhapatnam, Andhra Pradesh
                        Mar 5, 2022
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                        Amount debited from my SBI account but payment was not successful
                        PhonePe customer support has been notified about the posted complaint.
                        Mar 05, 2022
                        Updated by vajrapu santha
                        Phone pay money deducted from my SBI account but my refund not received already 6days completed

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                          K
                          Kola Rahul
                          from Hyderabad, Andhra Pradesh
                          Mar 5, 2022
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                          I have done a payment of 80000 . It's been 5days i didn't get money back
                          PhonePe customer support has been notified about the posted complaint.
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                            A
                            ankhan134
                            from Kharagpur, Bihar
                            Mar 5, 2022
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                            Address: Rly Qtr No 389/A Unit 2, Development
                            Website: Phonepay

                            My amount deducted but not credited to receiver rs 2500/- on Jan 08 2022 how many days I will wait . Bank and phonepay didn't respond.
                            PhonePe customer support has been notified about the posted complaint.
                            Mar 05, 2022
                            Updated by ankhan134
                            Receiver account transaction report please help me sir how I will refund bank and phonepay didn't respond.

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                              M
                              Mr Cool Friend
                              Mar 5, 2022
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                              Address: Phonepe Private Limited · Office-2, Floor 4,5,6,7, Wing A, Block A, · Salarpuria Softzone, Service Road, · Green Glen Layout, Bellandur · Bengaluru

                              Hi Team

                              This is Dadapeer Sultan from Bengaluru, it has been several day's that my Amount of 18000/ is been stuck with Phone as Pending. Tried to reach out Customer Support it was Pathetic response stating, we have taken complaint wait for some day's so it is not this first reply it is somewhere 5 times thiis was updated to me & now telling again to wait for another 5 days. Is this Joke and again if we want to speak to customer Support they won't answer the call or keep the system for Halt for Several Hours and then they disconnect the call Awesome work from your Support Staff & Even tried to Communicate with Bank but Bank told we don't have any Money which is showing as credited to us & we are not aware about Phone Pay told to Communicate with Phone Pay itself

                              This is been my last option to Complaint Forum & convey the message to Response - because tried every part of your Requirement to follow your own step & even we have ask your Bellandur Head Office they told here Customer are not allowed to visit - So if in this the issue is not reoslve I don't have any other option to Lodge a police Complaint or FIR - Or Take a Help of Media to get Justice to take back my Hard work Money from you

                              Dadapeer sultan
                              My phone pe number
                              [protected]
                              PhonePe customer support has been notified about the posted complaint.
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                                P
                                Prudhvi1995
                                Mar 5, 2022
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                                Have done a payment of 10000 from phone pe number [protected]
                                Money has left bank account and payment has failed.
                                10 days completed still money has not credited back . Please check its very urgent

                                Transaction ID: T2202231858266674269547

                                Please reply as soon as possible
                                PhonePe customer support has been notified about the posted complaint.
                                Mar 06, 2022
                                Updated by Prudhvi1995
                                Resolved
                                May 15, 2022
                                Updated by Prudhvi1995
                                Please complete my transaction its very urgent

                                Resolved
                                Please complete my transaction
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                                  S
                                  shobharohila1986
                                  from jaipur, Rajasthan
                                  Mar 4, 2022
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                                  Address: jaipur

                                  Hello Sir,

                                  I had transferred 5000 rupees to someone on 23.02.2022 but due to failed transaction the debited amount has still not been credited to my account. I spoke to SBI customer care representative and home branch as well but they advised to speak to you for this issue. You are requested to please do the needful.

                                  screen shot is attached for your reference.

                                  Thanks
                                  Shobha Verma
                                  Mob- [protected]
                                  PhonePe customer support has been notified about the posted complaint.
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                                    J
                                    Jana ananya
                                    from Kolkata, West Bengal
                                    Mar 4, 2022
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                                    Address: Kolkata

                                    I made a transaction on 23rd february, , the transaction id is T2202231306572065737939
                                    The transaction was in pending for 2days after thatvthe transaction was failed, , i complained, , , they gave me a time 3-5 days, but i received a message that the refund was initiated but i didn't recieve any refund, , after that again I received a message the amount has been refunded, , but till now I have not received any refund, I have already contacted my bank but the denied this payment they said that phone pe will refund this money, , , I want my money back within today the amount is 2000. There is no proper customer service, system generate reply.
                                    PhonePe customer support has been notified about the posted complaint.
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                                      S
                                      Suhasini R
                                      Mar 4, 2022
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                                      Address: Mysore

                                      My transaction was failed but money as debited till now not created pls refund my money
                                      PhonePe customer support has been notified about the posted complaint.
                                      Mar 04, 2022
                                      Updated by Suhasini R
                                      Refund failed payment
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                                        prashantg1993
                                        Mar 4, 2022
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                                        Address: LAVKUSHNAGAR

                                        Dear team

                                        i have transaction on 23-feb 38844/-, transaction was failed and amount was deducted and amount is not refund till now
                                        PhonePe customer support has been notified about the posted complaint.
                                        Mar 04, 2022
                                        Updated by prashantg1993
                                        still amount not credit
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