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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 25

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F
fathima zehraali
from visakhapatnam, Andhra Pradesh
Dec 24, 2021
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Address: ANDHRA PRADESH, VISAKHAPATNAM CITY

Good day sir, self transfered rs. 5000/- to visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card.

Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield.

View above, i request your good self to kinldy arrange to refund the above said amount to my icici saving account though phone pe.

Transaction id: t2112060951260298279788
utr ::[protected]

thanking you
best regards
mohammad sayed mohinuddin
cell [protected]
Dec 25, 2021
Complaint marked as Resolved 
Good day sir, self transferred rs. 5000/- to Visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately, same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card. Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield. View above, i request your good self to kindly arrange to refund the above said amount to my icici saving account though phone pe. Transaction id: t2112060951260298279788 utr :: 134000740249 thanking you best regards mohammad sayed mohinuddin cell 9848633544
PhonePe customer support has been notified about the posted complaint.
Dec 25, 2021
Updated by fathima zehraali
Good day sir, self transferred rs. 5000/- to Visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately, same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card.

Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield.

View above, i request your good self to kindly arrange to refund the above said amount to my icici saving account though phone pe.

Transaction id: t2112060951260298279788
utr ::[protected]

thanking you
best regards
mohammad sayed mohinuddin
cell [protected]
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    U
    Urvil700
    Dec 23, 2021
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    Address: Bhaniyawala

    Mechant having account in phonepe [protected]@ybl. I transferred 180 to him but payment made made by me twice I showed him bank statement and msg of my debit amount still merchant refused to refund the money.
    PhonePe customer support has been notified about the posted complaint.
    Dec 23, 2021
    Updated by Urvil700
    I have documents also

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      A
      Ahsaan Sabri
      from Mainpuri, Uttar Pradesh
      Dec 21, 2021
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      I did a transaction of Rs 160 through phone pe upi on 09/09/2021 which is showing successfully but the money did not reach the account of the person...
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        R
        Rohit8209
        Dec 21, 2021
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        My primary mobile number PhonePe account has been blocked without any prior concern. The customer support is saying you can't access the account on the primary number (blocked number account) anymore. Does this mean I can't use the app in this given life?
        I request to unblock my PhonePe account on primary mobile number.
        PhonePe customer support has been notified about the posted complaint.
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          Parvathy Nandhu
          Dec 21, 2021
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          My phonepe account was blocked and I don't know why. I can't open my account as a message keeps showing when I login. Please resolve this issue so that I can make transactions using phonepe.
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            V
            Vinodbapatla
            from Ongole, Andhra Pradesh
            Dec 21, 2021
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            Yes, i purchased 400 rs google play recharge code amount debited and successful but showing recharge code, plz slove my problem and return my amount
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              E
              EswarRavi
              Dec 20, 2021
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              One month before I am deactivated my Phonepe account permanently for some reasons, But I want to create new Phonepe account in this time, But Iam unable to create my phonepe account...
              PhonePe customer support has been notified about the posted complaint.
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                P
                prempalyadav1
                from Gurgaon, Haryana
                Dec 18, 2021
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                I made a transaction on 10 November 2021 of rs 5000.
                But the beneficiary not received that payment till now.
                And still the amount not refunded in my account .
                I made a complaint on consumer helpline . My consumer helpline docket number is - 3166941
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                  C
                  Call me on 7439603809
                  Dec 18, 2021
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                  Address: I'm

                  Of the same iuyy of the same of
                  PhonePe customer support has been notified about the posted complaint.
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                    C
                    Call me on 7439603809
                    Dec 18, 2021
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                    Address: I'

                    Of course you of your
                    PhonePe customer support has been notified about the posted complaint.
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                      Call me on 7439603809
                      Dec 18, 2021
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                      Address: Indian

                      I who have been a unique
                      PhonePe customer support has been notified about the posted complaint.
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                        P
                        Pradeep re
                        Dec 16, 2021
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                        I have recharged via phonepe for rs 199 to sundirect dth and the amount was deducted from my account but recharge was done .
                        Than i call to sundirect customer care and i ask to renew my account they simply said the amount was not received from your said and they simply said ask to phonepe support then i raised the tickets in phonepe but no response from phonepe side.
                        PhonePe customer support has been notified about the posted complaint.
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                          RAVULA VAMSHI
                          Dec 16, 2021
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                          I was booked train ticket from irctc app and payment section i choosen phonepe wallet, but amount was deducted from my phonepe wallet but ticket not booked. Please refund my money as soon as possible. Im attaching photo
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                            P
                            Prathap H S
                            from Bengaluru, Karnataka
                            Dec 14, 2021
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                            Address: Ashford Park View, Site No – 9, Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore / Bengaluru Karnataka, 560034

                            Transaction amount not refund and not receive by receiver I am transfer amount from my phonepe through house rent amount debited my account date : 04/12/2021 transaction ID : NX21120414240260917756791
                            amount : 1600
                            PhonePe customer support has been notified about the posted complaint.
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                              B
                              Baltiram
                              Dec 13, 2021
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                              Sir amount debited from my bank account but not credit in murchent account through phone pe translation I'd is T2112121349313143035354.. date and time of transaction is 12 dec 2021 at about 1349 hrs please refund my amount..
                              PhonePe customer support has been notified about the posted complaint.
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                                P
                                Palutla siddaiah
                                from Kurnool, Andhra Pradesh
                                Dec 12, 2021
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                                Address: Kristipadu v dornipadu m kurnool d ap

                                Ticket[protected]not add my account
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                                  Palutla siddaiah
                                  from Kurnool, Andhra Pradesh
                                  Dec 12, 2021
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                                  Address: Kristipadu v dornipadu m kurnool d ap

                                  Ticket[protected], not add my account
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                                    C
                                    Chilaka Bixam
                                    Dec 12, 2021
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                                    My account got blocked unexpectdely... Please unblock my account immediately as i'm unable to access my account... My phonepe number is [protected]. Please resolve my issue immediately..
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                                      G
                                      GOKULRAJ PARIPPALLY
                                      Dec 11, 2021
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                                      Resolved

                                      Address: Phonepe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andhe

                                      Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot.
                                      +1 photos
                                      Dec 14, 2021
                                      Complaint marked as Resolved 
                                      Thanks Phonepe Now my Account is active😊🙏
                                      PhonePe customer support has been notified about the posted complaint.
                                      My Phonepe account was deactivated and despite of several assurances for getting the same active nothing fruitful even after months and months.

                                      Phonepe has blocked my primary account for no reason - Comment #3933775 - Image #0
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                                        M
                                        MALAY SINHA
                                        Dec 9, 2021
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                                        It is very regretted that my someone else is using my debit card and found wrong transaction which has been done from my debit card without my consent. The details of fraud transactions are as follows:
                                        3 Dec 2021 by debit card-OTHPG 540736 PHONEPE RECHARGE BANGALORE-190.00
                                        4 Dec 2021 by debit card-OTHPG 830512 PHONEPE RECHARGE BANGALORE-160.00
                                        5 Dec 2021 by debit card-OTHPG 794049 PHONEPE PRIVATE LIMITEBANGALORE-159.00
                                        6 Dec 2021 by debit card-OTHPG 400138 PHONEPE RECHARGE BANGALORE 80.00
                                        7 Dec 2021 by debit card-OTHPG 712807 PAY*WWW PHONEPE COM GURGAON 95.00
                                        8 Dec 2021 by debit card-OTHPG 666097 PHONEPE RECHARGE[protected].00
                                        Dec 2021 by debit card-OTHPG 696348 PHONEPE PRIVATE LIMITEBANGALORE 80.00
                                        8 Dec 2021by debit card-OTHPG 709999 PHONEPE PRIVATE LIMITEBANGALORE 80.00
                                        Total amount is 1004/-

                                        Kindly investigate into the matter and refund my unauthorised tnasactions amounting Rs one thousand and four only.

                                        And request you to block all fraud transaction from my debit card.

                                        Regards
                                        Sibanee Sinha
                                        PhonePe customer support has been notified about the posted complaint.
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