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PhonePe Complaints & Reviews

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Updated: May 12, 2026
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PhonePe reviews & complaints page 25

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R
rkp86
from Jajpur, Odisha
Dec 28, 2021
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We have done wrongly recharge to another Tata Sky account no.[protected] through Phone pe app.
Amount-INR 210
Reference ID 13BD[protected]
BBPS TRANSCATION ID BD011361ODP[protected]

Already raise a ticket on the phone pe app but did not get any appropriate response.
Ticket No.[protected]

Already spoke with Tata Sky reprersentative they told they are unable to help us as because Recharge is done through Phone pe app and refund is initated through Phone pay only.Phone pay people told Tata Sky will do.
Please told where the customer Goes.

Please find the attached payment receipt.

Please refund the amount.
PhonePe customer support has been notified about the posted complaint.
Jan 04, 2022
Updated by rkp86
Any update
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    F
    Farhan Farooq
    Dec 28, 2021
    Resolved
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    Resolved

    I got my account my deleted a while ago, without knowing the proper information on deactivation policy.

    Now please activate my deleted account, I was not aware of the deactivation policy of phonepe company..
    Dec 28, 2021
    Complaint marked as Resolved 
    Account successfully opened...Thanks
    PhonePe customer support has been notified about the posted complaint.
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      K
      Krishna Hibare
      Dec 27, 2021
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      My account has been blocked without any reason. I didn't do any violent activity. I do just use phonepe very frequently for money transactions. So this has to be reopen or unblock my account as soon as possible.
      PhonePe customer support has been notified about the posted complaint.
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        M
        Mukulrtr
        from Pundri, Haryana
        Dec 27, 2021
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        I did two transactions using phone pe on 25 th December 2021 both transactions got failed and money got deducted but yet i did not get my money back please help me .
        I attached screenshots of transactions below
        PhonePe customer support has been notified about the posted complaint.
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          S
          Syedsab
          from Chittoor, Andhra Pradesh
          Dec 26, 2021
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          Please provide my New account. My account was blocked. Pls I will request you pls...
          PhonePe customer support has been notified about the posted complaint.
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            R
            Ramesh K Bhagat
            from Jodhpur, Rajasthan
            Dec 25, 2021
            Resolved
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            Resolved

            On 25 Dec 21 at 1230 hrs Phone pe sending me a notification stating that you are winning a reward coupon after scratch the coupon I got a 869 rupees cash back. Further he ask for transfer the money in your account please press here after pressing the button I lost 869 Rupees from my account and again after Four hour again he send me same fraud message.
            Sir kindly help me.
            Dec 25, 2021
            Complaint marked as Resolved 
            They are sending only computer generated message which is not helpful for me and telling that it's ur mistake
            PhonePe customer support has been notified about the posted complaint.
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              S
              Seetha Ramanjaneyulu Thammineni
              from Mumbai, Maharashtra
              Dec 25, 2021
              Sep 10, 2023
              This thread was updated on Sep 10, 2023
              Resolved
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              Resolved

              Rent Paid through credit card was not credited to bank account

              Address: Bangalore

              Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account...
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              F
              fathima zehraali
              from visakhapatnam, Andhra Pradesh
              Dec 24, 2021
              Resolved
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              Resolved

              Address: ANDHRA PRADESH, VISAKHAPATNAM CITY

              Good day sir, self transfered rs. 5000/- to visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card.

              Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield.

              View above, i request your good self to kinldy arrange to refund the above said amount to my icici saving account though phone pe.

              Transaction id: t2112060951260298279788
              utr ::[protected]

              thanking you
              best regards
              mohammad sayed mohinuddin
              cell [protected]
              Dec 25, 2021
              Complaint marked as Resolved 
              Good day sir, self transferred rs. 5000/- to Visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately, same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card. Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield. View above, i request your good self to kindly arrange to refund the above said amount to my icici saving account though phone pe. Transaction id: t2112060951260298279788 utr :: 134000740249 thanking you best regards mohammad sayed mohinuddin cell 9848633544
              PhonePe customer support has been notified about the posted complaint.
              Dec 25, 2021
              Updated by fathima zehraali
              Good day sir, self transferred rs. 5000/- to Visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately, same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card.

              Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield.

              View above, i request your good self to kindly arrange to refund the above said amount to my icici saving account though phone pe.

              Transaction id: t2112060951260298279788
              utr ::[protected]

              thanking you
              best regards
              mohammad sayed mohinuddin
              cell [protected]
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                U
                Urvil700
                Dec 23, 2021
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                Address: Bhaniyawala

                Mechant having account in phonepe [protected]@ybl. I transferred 180 to him but payment made made by me twice I showed him bank statement and msg of my debit amount still merchant refused to refund the money.
                PhonePe customer support has been notified about the posted complaint.
                Dec 23, 2021
                Updated by Urvil700
                I have documents also

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                  A
                  Ahsaan Sabri
                  from Mainpuri, Uttar Pradesh
                  Dec 21, 2021
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                  I did a transaction of Rs 160 through phone pe upi on 09/09/2021 which is showing successfully but the money did not reach the account of the person...
                  PhonePe customer support has been notified about the posted complaint.
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                    R
                    Rohit8209
                    Dec 21, 2021
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                    My primary mobile number PhonePe account has been blocked without any prior concern. The customer support is saying you can't access the account on the primary number (blocked number account) anymore. Does this mean I can't use the app in this given life?
                    I request to unblock my PhonePe account on primary mobile number.
                    PhonePe customer support has been notified about the posted complaint.
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                      P
                      Parvathy Nandhu
                      Dec 21, 2021
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                      My phonepe account was blocked and I don't know why. I can't open my account as a message keeps showing when I login. Please resolve this issue so that I can make transactions using phonepe.
                      PhonePe customer support has been notified about the posted complaint.
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                        V
                        Vinodbapatla
                        from Ongole, Andhra Pradesh
                        Dec 21, 2021
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                        Yes, i purchased 400 rs google play recharge code amount debited and successful but showing recharge code, plz slove my problem and return my amount
                        PhonePe customer support has been notified about the posted complaint.
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                          E
                          EswarRavi
                          Dec 20, 2021
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                          One month before I am deactivated my Phonepe account permanently for some reasons, But I want to create new Phonepe account in this time, But Iam unable to create my phonepe account...
                          PhonePe customer support has been notified about the posted complaint.
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                            P
                            prempalyadav1
                            from Gurgaon, Haryana
                            Dec 18, 2021
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                            I made a transaction on 10 November 2021 of rs 5000.
                            But the beneficiary not received that payment till now.
                            And still the amount not refunded in my account .
                            I made a complaint on consumer helpline . My consumer helpline docket number is - 3166941
                            PhonePe customer support has been notified about the posted complaint.
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                              C
                              Call me on 7439603809
                              Dec 18, 2021
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                              Address: I'm

                              Of the same iuyy of the same of
                              PhonePe customer support has been notified about the posted complaint.
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                                C
                                Call me on 7439603809
                                Dec 18, 2021
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                                Address: I'

                                Of course you of your
                                PhonePe customer support has been notified about the posted complaint.
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                                  C
                                  Call me on 7439603809
                                  Dec 18, 2021
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                                  Address: Indian

                                  I who have been a unique
                                  PhonePe customer support has been notified about the posted complaint.
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                                    P
                                    Pradeep re
                                    Dec 16, 2021
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                                    I have recharged via phonepe for rs 199 to sundirect dth and the amount was deducted from my account but recharge was done .
                                    Than i call to sundirect customer care and i ask to renew my account they simply said the amount was not received from your said and they simply said ask to phonepe support then i raised the tickets in phonepe but no response from phonepe side.
                                    PhonePe customer support has been notified about the posted complaint.
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                                      RAVULA VAMSHI
                                      Dec 16, 2021
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                                      I was booked train ticket from irctc app and payment section i choosen phonepe wallet, but amount was deducted from my phonepe wallet but ticket not booked. Please refund my money as soon as possible. Im attaching photo
                                      PhonePe customer support has been notified about the posted complaint.
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