PhonePe Complaints & Reviews

I received a phone call just now. The caller told me that he is a Phonepe representative. He informed me that i have got a cashback reward of Rs. 4999 and he was asking why have i not accepted it. The caller told me to open phonepe app and click the notification icon where the cashback reward of Rs. 4999 would have been mentioned(I didn't check it as i knew it was a fraud call). I request Phonepe to take immediate action against such fraudsters.
The number from which i got this call is [protected]

I am using Phone Pay Business App. I Linked Axis Bank Account to This App. From Two Months i Want To Change Bank Account. So I Try More times From This App. Also i Cantact Phone Pay Customer Care through Chating and Calls. But by More Attempts i Unable To Change Bank. Support From PhonePay is Poor. Many Of Trasanction is Not Settled by Phone Pay Due to This Issue. My Axis Bank Account Closed and New Bank Account Cant Link. So My Payment has been Pending to Phone Pay.

Not Received

Sir mene mere khate me 2000 hajar rupye mere phone pay number [protected] par mangvaye the lekin jis phone pay se payment kiya uske vaha transation sucsuse ho gya or mere khate me nhi jis number se phone pay kiya [protected] hai or transation number T[protected] sir plz help me

Hi,
I Have done the trasaction of RS 23, 000/- on 09 Oct 2021, 09:46 PM to UPI ID [protected]@okhdfcbank, unfortunately transaction got pending, money got debited from my account but still not creditedd to receiver account. When I complained about this to this customer care through the app they raised the ticket and told me wait forty eight Hrs, I have waited forty eight Hrs but nothing has changed, No updated even after i am chatting in ticket section. Now I am worried about my money because its a huge amount for me and still showing pending in phonepe.

Kindly refer the attachments.

Mobile [protected]
Name Pulivarthi Yesu Babu

In the last but one month and last month there are update of resolution of my service request missing as before that there were assurances after assurances and telephonic and verbal updates.

My contact number is change, but now I am not able to use phonepay.and it is not possible to bring my old number because it was register on onother person name, and now he is no more.please help me.i am finding lots of difficulty.

I was paid through scanner rs 760 but not recived merchant and also not returned to me more than week ago they given 5 days but it is more than a week no response from their coustmer care no option for further step also it is a very poor app i think just to see official app of amount stuck over their no response...

Money sent account successful money
Debit Receiver Account not Credit
Please help

Waiting eagerly for reactivation as after assurances date by date since months. The last assurance is for the date 07 Oct. For example the text below may be seen
"We understand that it is taking longer than expected to receive an update. However, please note that resolving your issue is our topmost priority and we are looking into it with utmost diligence.

As per our telephonic conversation, please be informed that we are trying to get the issue resolved for you at the earliest and request you to wait until 07/10/2021, end of the day. Thank you for your patience while we work on addressing your concerns.

Please feel free to get in touch with us for any concerns and we will be more than happy to help you out.

Regards,

PhonePe Escalation Desk"

My Phonepe a/c has become inactive on my by-fault request due to untoward circumstance after incidence of death of my mother which affected my mind adversely simultaneously occurrence of failed attempts of transactions.

I have not received casback for my transaction. If I try to enquire in app it's not showing anything.

My Phonepe account made inactive on byfault request made after untoward cercumstances of death of my mother in the early months of this year and I am still unable to log-in even after written and verbal assurances for months to resolve my persistent issue. The last assurance given for the date 07.10.2021 but all-in-vain as usual. Now using consumer complaints forum with the hope to resolve up to the last month of this current year 2021.

Hello,

We get an anonymous call from a person ensuring to give cash of Rs.999 on phonepe app, after providing he asked me to give UPI pin, and then I understood his intentions regarding fraudulent practice and disconnected the call. Kindly look into this matter as every penny is valuable for a middle-class person. This online crime is so much manipulative and unethical that the person easily trapped their web. I humbly request you to look into our matter.

Regards
Paridhi Deshmukh
+[protected]

Payment pending in 5000 rs last 49 hour's.so plz return payment send may bank account...

Hello,

My name is Dattatray, i have recharged on 4th Oct Jio Plan of 249 rupees through Phonepe, The transaction was successfully, however, haven't received recharge confirmation message from Jio company, when i checked with Jio operator they told they haven't received any request on 4th Oct through phonepe, then i checked with Phonepe Executive they stated the recharge is done, they got ref id from jop operator, they also provide me reference id is below.

Reference ID [protected]

Per discussion with phonepe executive the recharge is successful and they unable cancel the request or refund amount.

i'm again visit to my jio application and chat with they online executive they stated same as phone conversion they haven't received recharge request on 4th Oct thorough phonepe.

Please find herewith attached commutation with phonepe executive and also jio customer care chat details.

Hello! Welcome to JioCare. Thu, 17:57
Hi Thu, 17:57read message
Fatima Thu, 17:57read message
Chat Bot Avatar
Hello Dattatray sir. Thu, 17:57
Chat Bot Avatar
How may I assist you today? Thu, 17:57
I have recharged on 4th Oct with phone pay 249 amountThu, 17:57read message
But amount not reflectingThu, 17:58read message
Chat Bot Avatar
I certainly understand your concern related to recharge.
Thu, 17:58
Chat Bot Avatar
Please be assured I will surely help you.
Thu, 17:58
Trasaction is sucessfuallyThu, 17:58read message
Chat Bot Avatar
Are you chatting from the same number on which made the recharge?
Thu, 17:58
Yes Thu, 17:59read message
Madam Thu, 17:59read message
Chat Bot Avatar
Okay.
Thu, 17:59
Chat Bot Avatar
From where did you do the recharge?
Thu, 18:00
With Phon pay on 4 Oct.Thu, 18:01read message
Chat Bot Avatar
As you mentioned above you did the recharge from Phone Pay.
Thu, 18:01
Yes madamThu, 18:01read message
Chat Bot Avatar
I really apologise for asking you again.
Thu, 18:02
What happens madamThu, 18:02read message
Chat Bot Avatar
The transaction was made through which bank?
Thu, 18:02
Bank of IndiaThu, 18:02read message
Chat Bot Avatar
Okay.
Thu, 18:03
Chat Bot Avatar
We have not received the recharge request for this number on 4th Oct.
Thu, 18:03
Chat Bot Avatar
If the amount has been deducted from your account/TPA wallet, even then the recharge request was not forwarded to us by your respective TPA.
Thu, 18:03
Hi Apekshit, Thank you for contacting PhonePe! Regarding your recent query, Ticket ID:[protected], we understand that you haven’t received the plan benefits for your recharge of ₹249.0. Please note that we already have confirmation from JIO that the plan is successfully applied. We recommend that you check your latest 249.0 balance or the SMS you’ve received from the operator for details of the recharge. Please don’t worry if you see that the plan benefits have been applied for the number you’ve recharged. You can contact 249.0 with the operator reference ID [protected] and they will definitely help you with this. Note: Please call the operator from the number that you’ve recharged. Please note that once the transaction is initiated the request is sent to the bank directly. Hence cancellation and refund are not under our control. Be assured your money is safe under all circumstances. Please feel free to contact us if you need any clarification. Regards, PhonePe SupportThu, 18:03read message
Chat Bot Avatar
Request you to check the payment history of your and the number on which recharge was done.
Thu, 18:03
Chat Bot Avatar
Thank you for sharing the message.
Thu, 18:04
Madam check I have contacted to phone pay excextive they provided me above informationThu, 18:04read message
Chat Bot Avatar
If the payment history reflects that the amount has been debited and the entered Jio number is also correct and since it has been more than 2 hours since you attempted the recharge, hence request you to contact the TPA through which the recharge was attempted.
Thu, 18:05
Chat Bot Avatar
At times, it may take up to 3 days for the TPA to refund the amount in your account.
Thu, 18:05
Chat Bot Avatar
Is there anything else I may help you with?

Please help to refund my money or get need to done recharge of 249 Jio Plan.

Thanks,
Dattatray

Dear sir 04.10.21 I have done a jio recharge from phone pe and that amount was 149 in phone pe it was successful transaction but the benefits and successful sms didn't get in the jio number. I called to jio castomer care they told me that they didn't get any amount from phone pe so jio castomer care told me that please contact to phone pe.
Transection I'd is NX21100423300549594551311

JIO REFERENCE ID -[protected]

So please take action on it's as soon as possible I need refund .

Plz help

Ticket booking failed but money deducted by phonepe on 2nd october irctc app
Transaction ID: [protected]
Transaction Amount: ₹ 121.8
Transaction Date 2 Oct 2021

I have done the recharge for rs 599 for the jio number [protected] through phonepe and the transaction was successful (transaction id:NX2110042351250325239062) and the amount is deducted from the bank account and I haven't received any message regarding the same and the recharge plan is not active. I request you to kindly refund the amount.
I have also attached the transaction details below