PhonePe Complaints & Reviews

My Phonepe account made inactive on byfault request made after untoward cercumstances of death of my mother in the early months of this year and I am still unable to log-in even after written and verbal assurances for months to resolve my persistent issue. The last assurance given for the date 07.10.2021 but all-in-vain as usual. Now using consumer complaints forum with the hope to resolve up to the last month of this current year 2021.

Hello,

We get an anonymous call from a person ensuring to give cash of Rs.999 on phonepe app, after providing he asked me to give UPI pin, and then I understood his intentions regarding fraudulent practice and disconnected the call. Kindly look into this matter as every penny is valuable for a middle-class person. This online crime is so much manipulative and unethical that the person easily trapped their web. I humbly request you to look into our matter.

Regards
Paridhi Deshmukh
+[protected]

Payment pending in 5000 rs last 49 hour's.so plz return payment send may bank account...

Hello,

My name is Dattatray, i have recharged on 4th Oct Jio Plan of 249 rupees through Phonepe, The transaction was successfully, however, haven't received recharge confirmation message from Jio company, when i checked with Jio operator they told they haven't received any request on 4th Oct through phonepe, then i checked with Phonepe Executive they stated the recharge is done, they got ref id from jop operator, they also provide me reference id is below.

Reference ID [protected]

Per discussion with phonepe executive the recharge is successful and they unable cancel the request or refund amount.

i'm again visit to my jio application and chat with they online executive they stated same as phone conversion they haven't received recharge request on 4th Oct thorough phonepe.

Please find herewith attached commutation with phonepe executive and also jio customer care chat details.

Hello! Welcome to JioCare. Thu, 17:57
Hi Thu, 17:57read message
Fatima Thu, 17:57read message
Chat Bot Avatar
Hello Dattatray sir. Thu, 17:57
Chat Bot Avatar
How may I assist you today? Thu, 17:57
I have recharged on 4th Oct with phone pay 249 amountThu, 17:57read message
But amount not reflectingThu, 17:58read message
Chat Bot Avatar
I certainly understand your concern related to recharge.
Thu, 17:58
Chat Bot Avatar
Please be assured I will surely help you.
Thu, 17:58
Trasaction is sucessfuallyThu, 17:58read message
Chat Bot Avatar
Are you chatting from the same number on which made the recharge?
Thu, 17:58
Yes Thu, 17:59read message
Madam Thu, 17:59read message
Chat Bot Avatar
Okay.
Thu, 17:59
Chat Bot Avatar
From where did you do the recharge?
Thu, 18:00
With Phon pay on 4 Oct.Thu, 18:01read message
Chat Bot Avatar
As you mentioned above you did the recharge from Phone Pay.
Thu, 18:01
Yes madamThu, 18:01read message
Chat Bot Avatar
I really apologise for asking you again.
Thu, 18:02
What happens madamThu, 18:02read message
Chat Bot Avatar
The transaction was made through which bank?
Thu, 18:02
Bank of IndiaThu, 18:02read message
Chat Bot Avatar
Okay.
Thu, 18:03
Chat Bot Avatar
We have not received the recharge request for this number on 4th Oct.
Thu, 18:03
Chat Bot Avatar
If the amount has been deducted from your account/TPA wallet, even then the recharge request was not forwarded to us by your respective TPA.
Thu, 18:03
Hi Apekshit, Thank you for contacting PhonePe! Regarding your recent query, Ticket ID:[protected], we understand that you haven’t received the plan benefits for your recharge of ₹249.0. Please note that we already have confirmation from JIO that the plan is successfully applied. We recommend that you check your latest 249.0 balance or the SMS you’ve received from the operator for details of the recharge. Please don’t worry if you see that the plan benefits have been applied for the number you’ve recharged. You can contact 249.0 with the operator reference ID [protected] and they will definitely help you with this. Note: Please call the operator from the number that you’ve recharged. Please note that once the transaction is initiated the request is sent to the bank directly. Hence cancellation and refund are not under our control. Be assured your money is safe under all circumstances. Please feel free to contact us if you need any clarification. Regards, PhonePe SupportThu, 18:03read message
Chat Bot Avatar
Request you to check the payment history of your and the number on which recharge was done.
Thu, 18:03
Chat Bot Avatar
Thank you for sharing the message.
Thu, 18:04
Madam check I have contacted to phone pay excextive they provided me above informationThu, 18:04read message
Chat Bot Avatar
If the payment history reflects that the amount has been debited and the entered Jio number is also correct and since it has been more than 2 hours since you attempted the recharge, hence request you to contact the TPA through which the recharge was attempted.
Thu, 18:05
Chat Bot Avatar
At times, it may take up to 3 days for the TPA to refund the amount in your account.
Thu, 18:05
Chat Bot Avatar
Is there anything else I may help you with?

Please help to refund my money or get need to done recharge of 249 Jio Plan.

Thanks,
Dattatray

Dear sir 04.10.21 I have done a jio recharge from phone pe and that amount was 149 in phone pe it was successful transaction but the benefits and successful sms didn't get in the jio number. I called to jio castomer care they told me that they didn't get any amount from phone pe so jio castomer care told me that please contact to phone pe.
Transection I'd is NX21100423300549594551311

JIO REFERENCE ID -[protected]

So please take action on it's as soon as possible I need refund .

Plz help

Ticket booking failed but money deducted by phonepe on 2nd october irctc app
Transaction ID: [protected]
Transaction Amount: ₹ 121.8
Transaction Date 2 Oct 2021

I have done the recharge for rs 599 for the jio number [protected] through phonepe and the transaction was successful (transaction id:NX2110042351250325239062) and the amount is deducted from the bank account and I haven't received any message regarding the same and the recharge plan is not active. I request you to kindly refund the amount.
I have also attached the transaction details below

I have sent phonepe app in amount Rs. 7500/- But-Not Credited End-User
Payment Transaction ID:T2109121536462699318267
UTR:[protected]
PAYMENT DATE:[protected] TIME:3.36PM

I have recharged my jio number:[protected] with (251 DATA ADD ON PACK) in Oct 4, 11:29 with phonepe wallet but still I not received any benifits on it but in phonepe help support they says jio ha successfully recharged but I didn't received anything in jio helpline they said the recharge was unsuccessful

I am Coupon Win HDFC Trading Account and successful open account in hdfc trading account but not received amazon voucher and Bloomberg subscription plz received

I purchased a Myntra gift card worth 2, 200 from phone pe, when I tried to redeem that card the error says invalid gift card details entered, from the customer care side there is no proper response and solution even calling them is an big task for customers please solve my issue...

I have done payment of 200 rs recharge on tata sky app on 21 July 2021. while I chosen payment mode freecharge .later it was linked to the freecharge part of the payment of 25 rs done by freecharge wallet and rest of the amount of 175 rs has been done by phone pay .amount was was debited and payment was also failed wallet amount was paid back in wallet but debited amount from phone pay not credited back into my account not yet.
Utr no[protected]
Transaction ID T2107211247011079135517

My mother had sent me Rs.700 via phone pay app on 2nd October.Her App shows that Rs.700 are sent successfully to my account and even my own app shows Rs.700 received.
But the problem is my account balance is not getting updated on the phone pay app and doesn't reflect transaction of Rs.700.

Please help me....

I bought a myntra e-voucher from phone pe worth 4000 and I was eligible for 400 cashback . I didn't receive the cashback .

T2109290650024702935371 this transaction number
Amout not credited to receipant bank account

I book for your platform 1 gold coin but don't delivery in my place plz cancel my order and refund my money in my wallet. My phone pe it is [protected]

I'm not getting redeem code in phone pay..but debit my 90 rupees . please inform me about that

The PHONEPE team seem to be full of ### that they're setup an option to 'Deactivate' PHONEPE account & not delete it. Also, it mentions that once it's deactivated, you'll need a new number to create another account to use it. I have to surrender my SIM & most likely, the telecom company will assign that number to another CUSTOMER. Now if that CUSTOMER accesses my PHONEPE account, the person will get al my data. Also, if a person buys a new SIM which was previously owned by someone, then the person can't use PHONEPE as they won't be able to create a new account. PHONEPE people are trash & idiotic. Just help me in deleting my data & account.

I had added 51 rs to my phonepe wallet and the money debited from my bank account but the transaction failed and shown the refund initiated to my bank account but the money was not yet credited to my account