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www.phonepe.com
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Updated: Jun 9, 2026
Complaints 3495
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262
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Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PhonePe reviews & complaints page 33

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A
Avinashmanikyam
Sep 7, 2021
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Address: 24c-6-2/2, Near Dmart, r.r.pet, eluru

While, I was transferring a money through a BarCode to a restaurant, suddenly the payment has been failed and amount has been debited, but the owner didnt get the money to his account and not showing in my wallet also. Its been done before 2 days. For a normal person, he has to use that money for somewhere for his personal purpose.Till now money has not refunded.
PhonePe customer support has been notified about the posted complaint.
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    K
    krishna11111
    Sep 7, 2021
    Resolved
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    Resolved

    I've paid credit card bill of Rs 66, 000/- INR to card ending with xx01 on 06-sep-2021, but when i checked with phonepe, they provided status as amount paid to card ending with xx79. which is completely incorrect. UI showing one card number and bot showing different card number. I tried to reach out to call Centre for 3 times, as soon as i explained the issue, they will go on mute for min and disconnect the call. chat support is not responsive. i feel this to be addressed on top priority because this is completely either technical error or fraud transaction.
    Sep 8, 2021
    Complaint marked as Resolved 
    amount credited to correct credit card.
    PhonePe customer support has been notified about the posted complaint.
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      P
      pratham07
      Sep 6, 2021
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      I’ve been waiting from 29th Aug to get my withdrawal after my wallet closure and executives keep postponing the dates and tell me to wait and it’s been a week since I kept begging them.
      PhonePe customer support has been notified about the posted complaint.
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        J
        Jahnvi Jain
        from Gurgaon, Haryana
        Sep 5, 2021
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        I've been getting a fake offer call of PhonePe executive regarding an offer to claim some ruppes.
        Scammer's number : [protected]

        Please look at this asap to avoid any fraudulent activities and to mark your customers safe.
        PhonePe customer support has been notified about the posted complaint.
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          S
          Selvam@1234
          Sep 5, 2021
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          Address: KULATHUR, THOOTHUKUDI

          4 Aug mr THEIVARAJ, a/c no[protected] transferred rs 1000 in my account through phone pay app. It was successful and credited to my account, then after sometimes it was debbited immediately showing upi/rev in statement and it was not credited to his account. And on connecting to customer care sbi they told to contact to upi service provider through which the transfer made and on connecting phone pay customer care they told me that transfer was successful and afterwards what happend we do not know.
          2 days has been passed and money has not been credited to any of the account.
          Please provide the solution.
          PhonePe customer support has been notified about the posted complaint.
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            N
            Naresh19823
            Sep 5, 2021
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            Your agent misguided my wife and withdrawal 15000 from account.
            You agent phone no is [protected].
            We never expect this type of fraud company like phone pe.
            Kindly refund my money back on priority otherwise I am going to consumer court.
            PhonePe customer support has been notified about the posted complaint.
            View replies
            Kindly update status
            Reply
            Naresh19823's [Complaint's author] reply, Sep 8, 2021
            Still no action taken
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              K
              KiranNaskar
              Sep 5, 2021
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              Address: Akra, Jagannath Nagar

              Flipkart have refunded to my phonepe wallet debit card but money is not yet reflected in my bank account although phonepe shows credited to my debit card. My transaction id of refund of 18999 is P2109041720262234552070.
              PhonePe customer support has been notified about the posted complaint.
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                U
                Umasraoa5
                Sep 4, 2021
                Resolved
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                Resolved

                I have done transact in phonepe on 31st Aug 21 using credit card pay rent .
                I got transaction successful but receiver bank not received money till today 04th sept 21.
                Transaction ID: NX21083114491499378115351

                I raised ticket in phonepe but they they are saying money reached receivers bank account but still not received.
                Please help me on this.
                Sep 6, 2021
                Complaint marked as Resolved 
                It shows resolved but still money not credited to the account
                PhonePe customer support has been notified about the posted complaint.
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                  J
                  J.Deepan Chakkaravarthi
                  Sep 4, 2021
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                  Address: Phone pe app

                  Dear Sir/Madam,
                  By Advertise send Prize money in Bank. By Default a Claim reward is display in my phone(Phone pe) app.when I Scratch this card and give my UPI pin, my amount Rs.1, 965 is debited from my bank account. So, please take necessary action to Refund my Money to my bank account.This money is my hard work and earn this Money.

                  Thanking you,

                  Your's faithfully,
                  J.Deepan Chakkaravarthi
                  PhonePe customer support has been notified about the posted complaint.
                  Sep 04, 2021
                  Updated by J.Deepan Chakkaravarthi                   My Amount Rs.1, 965/- is lost, by Scratch this card!!!.So, don't Scratch this type of card !!!. So, please Refund my Money to my bank account

                  Sep 05, 2021
                  Updated by J.Deepan Chakkaravarthi                   Fraudulent activity is done by someone, by using Phone pe app Claim and rewards Scratch card!!!

                  View replies
                  Dear Sir/Madam,
                  By Advertise send Prize money in Bank. By Default a Claim reward is display in my phone(Phone pe) app.when I Scratch this card and give my UPI pin, my amount Rs.1, 965 is debited from my bank account. So, please take necessary action to Refund my Money to my bank account.This money is my hard work and earn this Money.
                  Prachi kathiriya
                  Reply
                  Vinaykotagiri's reply, Mar 1, 2022
                  Hi did you get your money back tell me please
                  My name is Rahul ranaand my adhar card no[protected]i have clame phonepay offer is 752 and gift money transfer your account and I am srach card and dedicated my account money rs.752
                  Reply
                  Give my money and send my 487 rupees back to my account, phonepay app I scratched and give my UPI pin, my amount 487 debited from my account, so please give my money back this is my hardwork
                  Vinay kotagiri
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                  Phone
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                    H
                    Harshad Tambe 5936
                    Sep 3, 2021
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                    Address: pune

                    It shows the recharge code purchase of Google Play.
                    The amount was debited from my account.
                    Please stop this subscription from my account of phone pay.
                    This recharge code is not useful to me.
                    kindly unsubscribe this service from my account.
                    PhonePe customer support has been notified about the posted complaint.
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                      N
                      Nitisharora777
                      Sep 3, 2021
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                      Website: Phonepe.com

                      Phonepe has very bad service. I didn't even do anything and my phonepe is turned of[censored]nable to login Thats my phonepe number. [protected]
                      PhonePe customer support has been notified about the posted complaint.
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                        J
                        Jonnala Siva
                        Sep 3, 2021
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                        Address: Andrapradesh

                        Unfartunately I am sending my money to a Google trash site...how to back my money
                        PhonePe customer support has been notified about the posted complaint.
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                          P
                          pratham07
                          Sep 1, 2021
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                          I had requested for my wallet closure hence I opted for withdrawal of money and the service team told me it would take 3 days to complete the same and after the 4th day if I raise an issue they tell me to wait for another 3-4 days. Please transfer it asap as it's an emergency.
                          PhonePe customer support has been notified about the posted complaint.
                          Sep 02, 2021
                          Updated by pratham07                           The phonepe executive called me and said the payment would be done by 1st Sept but still not received any withdrawal
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                            V
                            Viswaraju
                            Aug 31, 2021
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                            Address: Nimmanapalli Rd, Madanapalle, Andhra Pradesh 517325, India

                            For me coupon came but I don't what is that coupon the ticket details not came and I don't want that coupon please refund my amount. It will not happen then send that ticket details and send that coupon. Please it's my humble request
                            PhonePe customer support has been notified about the posted complaint.
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                              N
                              navadeep1012
                              Aug 31, 2021
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                              While I ordered my food on tomato, after applying coupon that I got from my phone pay account, the coupon was applied but I didn't get complete cash back.the offer was 50% of[censored]p to 125 on minimum order value 159..i got only 50 rupees off
                              PhonePe customer support has been notified about the posted complaint.
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                                E
                                Eshwar Viswam
                                Aug 31, 2021
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                                I purchased ticket in irctc through phone pe account. My money 871.80 rs has been deducted from bank account but ticket is not confirmed by irctc. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate the refund amount.

                                Order Id:[protected]

                                Date :24 August 2021

                                Message Collect request from IRCTC for [protected]
                                PhonePe customer support has been notified about the posted complaint.
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                                  H
                                  harishmahor123
                                  Aug 30, 2021
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                                  Address: phonepe

                                  Someone from mobile number [protected] call me and said you won 5000 rs from phonepe i said okk how will i get money he said open phonepe he sent me payment request of 5000 and said click on pay then you will get otp when you insert it then you will get 5000rs in your account he thought i am illitrate i didnt know meaning of pay ...i requesting you please take some strict action against this number otherwise many phonepe user didnt know and stucked in this phishing scam
                                  PhonePe customer support has been notified about the posted complaint.
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                                    M
                                    Mankesh Photo Studio
                                    Aug 29, 2021
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                                    Sir someone call me says Im your mausa and also he send me msg on phone pay that he send 25000 but he want to fraud with me that their is send option at there 25000... But still this time i will not send money... He calls from mobile no. ([protected]) shows sanjay kumar chaurasiya name in phone pay... Also give their account number and Ifsc code i.e. (A/c__ [protected]). Ifsc code ___AUB10002189... KINDLY TAKE LEGAL ACTION ON IT
                                    PhonePe customer support has been notified about the posted complaint.
                                    Aug 29, 2021
                                    Updated by Mankesh Photo Studio                                     Phone pe fraud by sanjay kumar chsurasia
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                                      T
                                      Tatasky Sridhar
                                      Aug 29, 2021
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                                      Address: No.5 Saibaba Street

                                      Please activate my phonepe account in this cell phone number [protected] please quickly activate i am waiting for your phone call
                                      PhonePe customer support has been notified about the posted complaint.
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                                        A
                                        Aadhi Rocket
                                        Aug 29, 2021
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                                        Address: J.R.Aadhavan, 7/6,East Madavilagam,, Thiruvaiyaru,(TK),, Thanjavur (DT), 613204

                                        I am aadhavan. I am in tamilnadu. Yesterday night 28.08.2021 I have wrongly sent the amount 1940 rs for giftcard refunds via phonepe .please refund the amount quickly for our working days. Please consider my complaint and refund my amount. That amount has emergency to pay loans and mobile bills. So please refund the amount.
                                        Thank you
                                        PhonePe customer support has been notified about the posted complaint.
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