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Updated: Sep 28, 2026
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F
FASTAG Axis Long Waiting
May 24, 2021
Resolved
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Resolved

Address: 2/14, Govardhan Appartment, Karelibaugh, 390018, Gujarat, Baroda

Dear Team,

Hi! My name is Indrajit Mondal and my registered mobile no. is[protected]

I Applied for Fastag through PhonePe App on 25th April 2021 for Axis Bank.

Of which 3000/- was successfully debited from my Axis Account as per PhonePe payment history.

In Axis Bank Mini Statement it shows fund transfer to Yes Bank. What is this negligence?

Because of this I have to suffer loss. I submitted my grievance through your website but Poor, Pathetic response.

My Grievance Ticket ID[protected]

I WANT MY MONEY BACK IN MY ACCOUNT. LOOK INTO THIS ISSUE AND RESPOND BACK IMMEDIATELY WITHOUT ANY DELAY

Please find attachments:
1) PhonePe Transaction copy.
2) Axis Bank mini statement
3) Ticket ID
4) Email from Axis Bank copy
5) PhonePe mobile Transaction History
Aug 6, 2021
Complaint marked as Resolved 
PhonePe customer support has been notified about the posted complaint.
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Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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    A
    Ashok072
    May 24, 2021
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    Address: Near venugopalaswamy temple, mukthinuthalapadu. My present staying address

    Good morning sir,
    My name A. Ashok kumar. Yesterday night I paid the airtel bill but it's not submit airteland I received mail from airtel the payment has failed. But today morning I had call to phone pe customer care, his number is [protected].His name sunil chauhan from noida branch. He was doing some process, in that I lost my money nearly 22000 change. But, he told the money will be refund. But, he didn't speak clearly. Try to understand my problem. So, kindly refund my full money. Please mercy on me. That money is not mine. Kindly do ASAP. Try refund on today onwards. Please🙏🙏🙏🙏🙏🙏🙏🙏ð...⇄
    PhonePe customer support has been notified about the posted complaint.
    May 24, 2021
    Updated by Ashok072     Kindly help me🙏 with mercy on me
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      D
      Dev nag
      May 24, 2021
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      Address: 2 deewan colony opp pushp garden badanpura gangapol bahar jaipur302002

      My friend transfered 2000 rupeees to me on 20 may 2021at 6;38 in evening which transection ID no is 2105201838475364647653... His amount has been deducted from his account but I haveno credited in my account...your customer care officer does not satisfied to me today three times. His name is Mayank ... Please. Transfered 2000 rupees in my phonepe account. My registered no [protected] and my account belong to SBI
      PhonePe customer support has been notified about the posted complaint.
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        R
        Rajput sunil
        May 22, 2021
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        I am SUNIL RAJPUT, by mistake I have selected a wrong bank (state bank of india) during transaction on phone pe of 80, 000/- rs instead of (idfc bank) so the amount has been deducted from my account but did not reach the required person, kindly please help me with further procedure to get back my money .
        PhonePe customer support has been notified about the posted complaint.
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          S
          suhas2275
          May 21, 2021
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          Address: Lasalgaon Tal Niphad Dist nashik

          I have made a transction on 13th march 2021 on 3.35pm of Rs.5000 to Modicare company. It shows successful transaction but the merchant didn't receive the payment. I raised the complaint 3/4 times. I called customer support also but my issue is not solved. If the merchant didn't get the payment, money is not credited back to omy sbi account.
          Please solve my issue immediately
          PhonePe customer support has been notified about the posted complaint.
          May 30, 2021
          Updated by suhas2275           PhonePe — Unsuccessful Transction
          S
          suhas2275
          May 21, 2021
          Mark as Resolved

          I have made a transction on 13th march 2021 on 3.35pm of Rs.5000 to Modicare company. It shows successful transaction but the merchant didn't receive the payment. I raised the complaint 3/4 times. I called customer support also but my issue is not solved. If the merchant didn't get the payment, money is not credited back to omy sbi account.
          Please solve my issue immediately
          UTR NO.[protected]
          TRANS.ID. T2103131537075037672692

          NOT SOLVED MY COMPLAINT AND MESSAGE ME RESOLVED.
          A BIG FRAUD OF RS.5000 FROM PHONEPE TEAM
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            H
            Hheenashah1
            May 20, 2021
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            Address: Mail [email protected]

            On 20/4/21 I pay my premium but it was rejected but the amount rs31031.42 wide transection noN2104201819217519097194.
            The same amount was not refunded me from your side till date . So please the same amount will be refund me as early as possible.
            Give me reason for the delay of this prosses (mistake done by phnepe).
            PhonePe customer support has been notified about the posted complaint.
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              P
              Paras singh bora
              May 19, 2021
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              Address: State- uttrakhand , district- Pithoragarh
              Website: HDF556A12ED3259454FAEA6849439316331

              He said this is my relative.
              And he said that his friend will send me money and I have to send that money to him.
              And I got a code.
              And when I clicked on it, the money was deducted from my account.

              And he is not picking up my phone anymore.
              PhonePe customer support has been notified about the posted complaint.
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                S
                Shaik affu
                May 19, 2021
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                Address: sai nagar 1 st cross,anantapur, sai nagar 1st cross,anantapur
                Website: Phonepe

                I have paid money to one business account on phonepe and. The receiver said that he did not received the money yet. But my transaction is showing successful. And my money got deducted. Why didn't he received money yet??
                PhonePe customer support has been notified about the posted complaint.
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                  P
                  Punitha543
                  May 19, 2021
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                  Transaction Id T2105180754580004808111

                  Transaction fail but amount is debited in my account.
                  Amount is not refund still what is the issue with transaction please refund amount
                  PhonePe customer support has been notified about the posted complaint.
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                    V
                    Venkateshmayya
                    May 18, 2021
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                    Resolved

                    Address: Alan house,narikombu,panemangalore, Bantwal tq D.K, 574231

                    Mine transaction has been failed but amount has been deducted from my account even I confirmed receiver end he didn't receive the money

                    Transaction id:P2105171432262542050625
                    May 19, 2021
                    Complaint marked as Resolved 
                    PhonePe customer support has been notified about the posted complaint.
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                    Dear sir my money is not refunded yet and how long will it take
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                      C
                      chiru darling
                      May 18, 2021
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                      I done an payment of 10100 rs and amount is deducted but it's not refunded
                      PhonePe customer support has been notified about the posted complaint.
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                        Farida Shajapur wala
                        May 17, 2021
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                        I had made a payment but it is failed nd now they showing my amount is credited back in my account.But i didnt get any amount back.Now they are not even raising ticket regarding this so that i send statement.they are not responding please help.My registered number of phonepe is [protected]
                        PhonePe customer support has been notified about the posted complaint.
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                          S
                          SachitaSharma
                          from Mumbai, Maharashtra
                          May 17, 2021
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                          Hi,

                          One of person cheated me through phone pay by sending qr code and I scanned the QR and amount got deducted from my account.
                          Qr code is enclosed in the attachment.

                          Request you to please take action against enclosed qr account number and also request you to refund the same amount back to my account on priority.
                          PhonePe customer support has been notified about the posted complaint.
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                            H
                            [email protected]
                            May 17, 2021
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                            Address: Delhi

                            My money dedcut bt not resived

                            My mob no [protected]
                            PhonePe customer support has been notified about the posted complaint.
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                              A
                              Anand vikram singh
                              May 15, 2021
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                              Address: 34 BN PAC BHULLANPUR VARANASI

                              Sir transfer my money other account sir refund my money date 13/05/2021 time 1:17pm
                              PhonePe customer support has been notified about the posted complaint.
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                                V
                                Vamsi Relangi
                                May 13, 2021
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                                Address: Near Durga towers, Red convent street, near merchants association function hall

                                I recharged my fastag account with 500 through phonepe.the transaction was successful but the amount has not credited in my fastag account
                                PhonePe customer support has been notified about the posted complaint.
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                                  S
                                  Shireenkhan009
                                  May 12, 2021
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                                  Phone pe refund my amount as i recharged wrong number... The number which i recharged is switched off. I m your regular customer and its your duty to help during this pandemic. ...As you must have to refund me money back... During this pandemic every Penny is a life kindly help me
                                  PhonePe customer support has been notified about the posted complaint.
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                                    F
                                    frooty1
                                    May 12, 2021
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                                    Some fake request i got through phone pay. i lost 65000/- Through phone pay request. Some one called from Arogya sethu they sent that request. How can i get my money back.
                                    PhonePe customer support has been notified about the posted complaint.
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                                      K
                                      Krishna murthy.v
                                      May 10, 2021
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                                      Address: Uttarahalli, Bangalore

                                      Dear Team,
                                      Good afternoon ...!

                                      We would like to bring to your kind notice that, morning we have recharged Videocon d2h account of Rs 274/- amount is credited to my bank account. But is phone pay it is still it's showing that sending payment request.
                                      Kind look into this issue & resolve the problem as soon as possible.

                                      Regards,
                                      Krishna Murthy.v
                                      PhonePe customer support has been notified about the posted complaint.
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                                        S
                                        Saroja R B
                                        May 9, 2021
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                                        I have wrongly transferred money to [protected]..plz recover my money from that person..plzzz
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