PhonePe Complaints & Reviews

I have done quite a few transactions through phonepe and it has worked flawlessly most of the times, even on occasions when txns failed, the money was immediately refunded or never got deducted.
So I was totally surprised today when 2 of my phonepe wallet to bank txn showed as successful in the app but amount was never credited to bank account nor was it refunded back to wallet
Usually once phonepe txn status reflected green(successful) I never actually bothered to check the destination account and cross verify that the amount actually did get credited but today’s incident made me cross verify all my prior phonepe txns.
The interesting observation was that only for this 2 txns I do not see a UTR No. even though txn is successful.
I am planning to talk to them tomorrow but just wanted to know anyone else had seen something like this before

Ac.[protected]
Sai FRUIT COMPANY

Amount was deducted but not received to reciver and not credited back to my account wherei is my money please give me back my money immediately

I am very regret to say that ! I was using phonepe at a long time but i am very disappointed for your transaction refund processer . my payment detect on my account on 15dec but til the time I didn't get money ! Please credit in my account soon as possible
Thanks & regards
Amir Ali khan

Contact : [protected]
Email : [protected]@gmail.com

I have received a message in the google from phonepe. You have won 499 rs and then i was click on the phone pe coupon then 499 rs deduct from my account pms refund my money as soon as possible..

1 mahine pahle phonepe wallet limit badwai the
kuch b nhi hua
agent name babblu singh
call karo to phone lutha te he nhi h mujh jese 10 costumer pareshan hen
my cont. [protected], [protected]
very problem
pls solve my problem
thank you

Sir, I file a complaint to phonepe costumer service for refund but your employees ask me to follow his process after doing that I lost 8, 260 from my account and now my balance is 99₹.so plz get back my refund to my account. Transaction id is P2012211215328793860904.

Costumer care number is [protected]

Amount of Rs.1010 transferred to Keralavision weblink "[protected]@hdfcbank" for internet recharge on 19 Dec.2020 was deducted from my bank account but not received by them.
Kindly address the issue and transfer the amount back to my bank account or phonepe at the earliest.
Thank you.

Hi I transferred 15700 on 14 Dec but transaction failed after I reported that they said your money come to your account in 3 to 5 days now it 22dec more than 5days and I did't get money back

We did payment to a merchant or Rs.95 but at the time of transaction it shows transaction failed and after some time money deducted from PhonePe app when we leave the shop after making payment to the merchant via another Payment app Kindly ask PhonePe to revert our amount as it was showing the transaction failed at the time of payment. Now PhonePe is not taking ownership of this payment Merchant is claiming that money is not received in his PhonePe account My bank is saying that the transaction is successful I am feeling cheated just because of Phone Pe as I am at loss currently, Kindly ask Phone Pe to revert back the money in my account or settle the payment Transaction Amount Rs95 Date: 11Nov2020 Merchant: Laxmi Medical Store Transaction Id: T2011111129100952571072

Why should I follow up with Merchant and the bank as I performed the transaction via PhonePe so PhonePe needs to take the whole responsibility, company is withdrawing his hands from the issue

I got a call from no. [protected] that rs.5000 are to be add to my acc. On phonepay.Bot some problem has occured and to transfer rs. 500 to paytm credit card bill payment([protected]@paytm)After that failed i'm told to pay to new request to pay razorpay([protected]@icici).
I want to confirm that the call was some scam or genuine.

On 17th December 2020 around 12:17 pm someone call me on my phone and say that I'm calling from PHONEPE and you won the lottery they send me a link on PHONEPE why I open it and put UPI no soo my money was cut and call was also cut...!.he is active all day every time please try to action on it

I have done a transaction on phone pe amount debited from my account but transaction was failed

Respected sir;

Yesterday I paid to sun direct account.
Transaction successful but not received merchant account.

Transaction id : T2012172015159591121254

Please fastly sent my refund amount Sir.

Kindly resolve my issue Sir .

Tpsl my money not updating Shriram City fund not updating

Respected sir
I RAVI C dated 30/11/2020, 7551 rupees did money transction for garuda maruti car show room but money not reached garuda maruti car show room or not return for customer please this transaction is already over long time, please return my money.

transaction id: P2011301417243124937322

TICKET[protected]

I, Sandip Sarkar, tried to make a recharge of Rs.199/- for my Jio No. [protected] on 15th December 2020 on Phone Pe at 6:13 PM. The recharge failed but PhonePe has not refunded my money.

I recharged my fastag on 12th dec 2020 account via PhonePe for sbi fastag recharge of amount of 1000/- but the amount is not credited to fastag. I received message for successful transaction.

My name is nitin kumar . I have transferred 5000 amt through phonepe by Sbi account but amount got struck .phonepe i got message that it will take 3 days .i waited for 6 days and called to customer care .i talked to manish kumar from best bengal .he told me that i should again transfer 5000rs to my receiver freshly .previous amount will refund with 3 days dontt worry he said. But my receiver dint recieve my amount so i asked manish kumar where did u sent my amount..already 5000 not recovered again 5000 where did amount u transferred.manish kumar talked very badly saying r u educated and some words in hindi.. iam asking my previous amount got stuck again wantedly 5000 rs where manish kumar transferred

Sir
I reciv sms
You won 630 reward

श्रीमान जी मैंने अपने फोनपे से फ़ंड ट्रांसफर किया था जो कि पार्टी के पास नहीं पहुंचा है और पैसा मेरे खाते से कट गया है इसलिए मेरे पैसे को मेरे खाते मे वापिस लौटाने का श्रम करे जिससे अनावश्यक परेशानी से बचा जा सके मेरा फोनपे वोलेट नं [protected] मेरे खाते से भेजे गए पैसे की सूची इस के साथ संलग्न
है

I have received a call from a fraud company. So I invested money as I trusted the company. But in a week, the company website got closed and there is no response from the company about the issue. This not only happened to me but to more.