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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 59

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N
nikhil7032
from Mumbai, Maharashtra
Dec 21, 2020
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We did payment to a merchant or Rs.95 but at the time of transaction it shows transaction failed and after some time money deducted from PhonePe app when we leave the shop after making payment to the merchant via another Payment app Kindly ask PhonePe to revert our amount as it was showing the transaction failed at the time of payment. Now PhonePe is not taking ownership of this payment Merchant is claiming that money is not received in his PhonePe account My bank is saying that the transaction is successful I am feeling cheated just because of Phone Pe as I am at loss currently, Kindly ask Phone Pe to revert back the money in my account or settle the payment Transaction Amount Rs95 Date: 11Nov2020 Merchant: Laxmi Medical Store Transaction Id: T2011111129100952571072

Why should I follow up with Merchant and the bank as I performed the transaction via PhonePe so PhonePe needs to take the whole responsibility, company is withdrawing his hands from the issue
PhonePe customer support has been notified about the posted complaint.
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    P
    Prashant wathore
    Dec 20, 2020
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    I got a call from no. [protected] that rs.5000 are to be add to my acc. On phonepay.Bot some problem has occured and to transfer rs. 500 to paytm credit card bill payment([protected]@paytm)After that failed i'm told to pay to new request to pay razorpay([protected]@icici).
    I want to confirm that the call was some scam or genuine.
    PhonePe customer support has been notified about the posted complaint.
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      R
      Rehan Walker
      Dec 18, 2020
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      Address: I don't know

      On 17th December 2020 around 12:17 pm someone call me on my phone and say that I'm calling from PHONEPE and you won the lottery they send me a link on PHONEPE why I open it and put UPI no soo my money was cut and call was also cut...!.he is active all day every time please try to action on it
      +6 photos
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        S
        Srikanth Ratnala
        Dec 18, 2020
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        I have done a transaction on phone pe amount debited from my account but transaction was failed
        PhonePe customer support has been notified about the posted complaint.
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          T
          TAMIL TIMES
          Dec 18, 2020
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          Website: PHONEPE APP

          Respected sir;

          Yesterday I paid to sun direct account.
          Transaction successful but not received merchant account.

          Transaction id : T2012172015159591121254

          Please fastly sent my refund amount Sir.

          Kindly resolve my issue Sir .
          +1 photos
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            T
            Thejeshkumar54
            Dec 17, 2020
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            Address: Chittoor

            Tpsl my money not updating Shriram City fund not updating
            +1 photos
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              S
              sonnoo
              Dec 16, 2020
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              Address: B-68 NAL STAFF QUARTERS KODIHALLI CAMPUS NAL POST OLD AIR PORT ROAD BANGALORE KARNATAKA STATE

              Respected sir
              I RAVI C dated 30/11/2020, 7551 rupees did money transction for garuda maruti car show room but money not reached garuda maruti car show room or not return for customer please this transaction is already over long time, please return my money.

              transaction id: P2011301417243124937322

              TICKET[protected]
              +4 photos
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                S
                sandipsarkar100
                from Kolkata, West Bengal
                Dec 16, 2020
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                I, Sandip Sarkar, tried to make a recharge of Rs.199/- for my Jio No. [protected] on 15th December 2020 on Phone Pe at 6:13 PM. The recharge failed but PhonePe has not refunded my money.
                +1 photos
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                  B
                  Blessie
                  from Delhi, Delhi
                  Dec 16, 2020
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                  Website: Sbi fastag

                  I recharged my fastag on 12th dec 2020 account via PhonePe for sbi fastag recharge of amount of 1000/- but the amount is not credited to fastag. I received message for successful transaction.
                  +1 photos
                  PhonePe customer support has been notified about the posted complaint.
                  Thanks for notifying the customer support.. but my refund is not processed yet.
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                    R
                    Ronith Annojwal
                    Dec 16, 2020
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                    My name is nitin kumar . I have transferred 5000 amt through phonepe by Sbi account but amount got struck .phonepe i got message that it will take 3 days .i waited for 6 days and called to customer care .i talked to manish kumar from best bengal .he told me that i should again transfer 5000rs to my receiver freshly .previous amount will refund with 3 days dontt worry he said. But my receiver dint recieve my amount so i asked manish kumar where did u sent my amount..already 5000 not recovered again 5000 where did amount u transferred.manish kumar talked very badly saying r u educated and some words in hindi.. iam asking my previous amount got stuck again wantedly 5000 rs where manish kumar transferred
                    +3 photos
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                    Dec 16, 2020
                    Updated by Ronith Annojwal
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                      A
                      Amar.....
                      from Delhi, Delhi
                      Dec 16, 2020
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                      Address: Rampur up

                      Sir
                      I reciv sms
                      You won 630 reward
                      +2 photos
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                        S
                        sskhan786
                        from Delhi, Delhi
                        Dec 16, 2020
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                        Address: sarmathura

                        श्रीमान जी मैंने अपने फोनपे से फ़ंड ट्रांसफर किया था जो कि पार्टी के पास नहीं पहुंचा है और पैसा मेरे खाते से कट गया है इसलिए मेरे पैसे को मेरे खाते मे वापिस लौटाने का श्रम करे जिससे अनावश्यक परेशानी से बचा जा सके मेरा फोनपे वोलेट नं [protected] मेरे खाते से भेजे गए पैसे की सूची इस के साथ संलग्न
                        है
                        +2 photos
                        PhonePe customer support has been notified about the posted complaint.
                        Dec 16, 2020
                        Updated by sskhan786
                        श्रीमान जी मेरे खाते से ट्रांसफर हुई राशि को मेरे खाते मे वापस देने की कृपा करे
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                          A
                          Abhilash Bachu
                          from Powai, Maharashtra
                          Dec 16, 2020
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                          I have received a call from a fraud company. So I invested money as I trusted the company. But in a week, the company website got closed and there is no response from the company about the issue. This not only happened to me but to more.
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                            J
                            jay jagadeshwar
                            from Powai, Maharashtra
                            Dec 15, 2020
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                            I had recharged from phone pe to my jio number with 399 and the transation was successful and money debited from bank account but recharge hasn't happened on my number. So I contacted phone pe - they told me that jio has accepted their request, on the other hand I also spoke with jio - they told me that they haven't received any request from phone pe to process my recharge. Any how no body has helped to retain my money or recharge done to my number.
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                              N
                              nendu
                              Dec 15, 2020
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                              On[protected] AT 3.43 PM one fraud call come and they claim they are customer executive of phone pay and cut my money through the phone pay, the fraud phone number is [protected].

                              Total money cut from my account Rs 11549, NOW my account have Rs 7.51 . Please help me sir, I already complained in Lalbazar police station the number 18433.

                              Trasaction cutting amount are Rs 1999, Rs 4, 999, Rs 1999, and then two times cutting 1000 amount and last time cutting 550
                              the total amount = 11547
                              +13 photos
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                                K
                                Kiran Nigade
                                from Powai, Maharashtra
                                Dec 14, 2020
                                Resolved
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                                Resolved

                                Address: Pune

                                Dear Sir/Madam Mere Online Account Se Ek Fraud Admi Ne 39989 Rs Amount Phone Pay se Galat Tarikese Le Le Hai Jis Admi Ka naam Hai Rihana Begum aur contact no. [protected] Aur Is Payment Ka Transaction ID T2012131439497689076592 hai Muje Mera Amount Return Chahiye plz Sir Help Me
                                +1 photos
                                Dec 15, 2020
                                Complaint marked as Resolved 
                                OK Sir My Email Address is [email protected]. and no. 8796279072
                                PhonePe customer support has been notified about the posted complaint.
                                Sir,
                                please find the attached transaction id number & utr number.Sir mere account number [protected] se date 4/3/2021 ko oneline phone pay wrong account Mrrakesh kumar makhija [protected]@axl transfer ho gaye hai transaction id T2103041038445786262810 UTR[protected] AMOUNT 19989/-, T2103041036454109458233 UTR[protected] AMOUNT 19989/- Please find the attached fraud tranjection.sir mere dwara fraud tranjection ho gaya hai jo fraud account Mrrakesh kumar Makhija [protected]@axl me 4/3/2021 ko transfer kar liye gaye hai amount 19989, 19989/_
                                Unka mo. no.number [protected] hai
                                Mahoday ji se nivedan hai ki mujhe mere
                                Account [protected] Mai transfer kar diya jaye.
                                Mahoday ji se nivedan hai ki is Mrrakesh kumar makhija [protected]@axl ko lock kar diya jaye jisse mere rupye save rahe or kosish rahe ki mere paise bapis mere account [protected] mai ajaye.
                                Thanks for you
                                BALIRAM KAHAR MO.[protected]

                                Online Fraud Transaction Issues - Comment #3810408 - Image #0
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                                  N
                                  Navyanth Gudimalla
                                  from Powai, Maharashtra
                                  Dec 14, 2020
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                                  I did transaction on dec 1st 2020, Due to some technical amount debited from my account but not credited to reciver.
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                                    S
                                    shri7707
                                    Dec 14, 2020
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                                    Address: Karwar

                                    Dear sir,

                                    This is to inform you that i have made a payment on 11/11/2020 to one of my friend.
                                    but later he told me that his number was not linked with phonepe instead his number is linked with google pay account.

                                    but the transaction was completed from my end. i have talked with phonepe customer care executive as per their information i need to raise to complaint to bank or UPI to get my refund.

                                    kindly find the below transaction no or UTR number for your reference.

                                    transaction Id:- T2011111831396046555242
                                    UTR :[protected]

                                    kindly do the needful.
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                                      M
                                      Dec 14, 2020
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                                      Dear Sir,
                                      I have paid a bill payment through Phone Pe on dated[protected] to Kotak Mahindra Bank of 25000.00, but till now merchant has not received the payment.
                                      Phone Pe Ref No- N2012030817061624573599
                                      ICICI BANK UTR NO[protected]
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                                        N
                                        nagma malick
                                        Dec 13, 2020
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                                        I am complaining about fraudulent reward ad where my money has deducted from my account
                                        PhonePe customer support has been notified about the posted complaint.
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