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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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P
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Address: Online New India Assurance

Transaction ID C22008311351458204521280
Paid to New India Assurance via PAYU
Debited From ******0007
UTR:[protected]
Order Id:[protected]
Dated:31st August 2020
Debited Amount Rs. 8944.00
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    C
    Charlie007
    Sep 1, 2020
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    Hi team i have transferred 10k from my hdfc to my axis account, it is showing transaction successful but funds have not been credited to my axis bank account. Raised a ticket but no revert.

    Reported problem - issue with the payment of

    Transaction id : p2008291759411076321548.
    PhonePe customer support has been notified about the posted complaint.
    Hi, we regret the inconvenience caused and request you to liaise up with the remitting bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.
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      A
      atarun08
      Sep 1, 2020
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      I have done airtel recharge through airtel website by using upi payment option. The amount got debited from my account but not updated in airtel payment bank. I complaint this regard in airtel they confirms that the didn't receive any initiation from phone pe. Here i attached the details of the same

      01sep2020
      Transaction id :-axi891f4889dd[protected]a4e0babd462f
      Requester :- airtel payment bank
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        S
        Sharad Hatkar
        Aug 31, 2020
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        Address: Dhanegaon

        Transaction debit in my account phone pe
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          S
          Sub Maj Krishan Lal
          from Chennai, Tamil Nadu
          Aug 31, 2020
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          Address: -
          Website: -

          Sir,
          A sum of Rs 1947 was deducted from my bank account on the name of phonepe rewards on 09/08/2020. When I noticed that instead of giving rewards to me my money amounting to Rs 1947 has been deducted. Sine then I have been complaining to phonepe. Repeated complaints have been made and even spoken to customer executive on 20/08/2020 who replied to get me refund by 23/08/2020 and message also received as such from phonepe to file complaint with cyber crime police. I requested phonepe to file the complaint with cyber crime at their end only and arrange my refund at the earliest.
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            A
            arun31
            from Ahmedabad, Gujarat
            Aug 30, 2020
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            Money not credited to my account

            My wife sent 500 from her account to my account. But this transfer did not happen and the money from my wife’s account got debited. The I received a message in the PhonePe app that the money has reached my bank and it would take two working days for it to get credited to my account. Iam not a fool to trust this message. When my money is with my bank why should they take two days to credit to my account. I do not have any issues with my...
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            A
            Aneerimi
            Aug 30, 2020
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            Address: ANWESHA MONDAL, GANGARAMPUR,, Dakshin Dinajpur,, West Bengal,, pincode: 733124

            I get a call from your bpo employee he was said i have get a offers of cashback rs 2000 from which i get rs1999 in my sb ac after that he asked me to gave my photo n aadhar for future details and attachedment he also said i will get this offer every month and ask to said in his whatsapp no i feel free and send to him.After the nxt day he again call me and said many irrelevant and harrased me mentally thoughout the phone call.I request you to take the action against him.I also mentioned all the numbers from which i get called.
            1)[protected](shows Driver Rajesh Ref shrome, location uttar pradesh)
            2)[protected]
            3)[protected]
            +3 photos
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            I have send my friend phonepe rs 75000 date 31.08.2020 1:53pm that day I complained till not solved problem plz KINDLY solve this problem

            Continuous calling from bpo without any reason - Comment #3729272 - Image #0
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              H
              Harsha CK
              Aug 30, 2020
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              I made a payment rs 1001 against an order on amazon. The payment was successful on phonepe but its declined from amazon side.! My amount is debited from my account. I complained phonepe about it and they said contact your bank. We are not responsible for that transaction
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                Respected sir,
                Myself Debashis Das, I have a phonepe account. On 27th August due to some business transactions & for that for a payment purpose I have got a call who claimed to be an Army Officer, told he will pay Rs.1/- first via phonepe & for that he send me a QR code & told me to scan & send that.so i did, but then i saw Rs.-12000/- debited from my a/c.It is observed from my A/c that an unauthorised withdrawal has been made from...
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                M
                Mintu Bordhan
                from Kolkata, West Bengal
                Aug 27, 2020
                Resolved
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                Resolved

                Address: Phonepe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri(East) Mumbai-400093, Maharashtra,India Map Pin IconView in Maps Mailing Address Ashford Park View, Sit

                Dear sir i am pay wbsedcl bill 3132 rs 7/8/2020.
                Transaction id
                P2008072129132016693756

                Phonepe not pad my money wbsedcl wbsedcl customer id[protected]
                Phonepe show my transaction successful
                My bank account dedicated amount 3132rs please refund my money
                +4 photos
                Sep 2, 2020
                Complaint marked as Resolved 
                Dear Sit, The reply from bill desk is given bellow, They have checked and found that the said transaction was a failure transaction and they did not receive fund for the same. In this regard, customer need to talk with his bank to get a refund if it is not already refunded. Please find refund details given below … Refund Reference No -18361749700 Refund Date : 11.08.2020 Consumer ID : 104521499 Amount : 3132.00 Regards, Prodip Mallick, DE(IT&C), DHQ, DC, Vidyut Bhawan, WBSEDCL. Phone: (033) 23591953 Copy forwarded to: AGM(F&A), Dist. H.Q., WBSEDCL Please do not print this email unless it is absolutely necessary. Spread environmental awareness.We request to carry out your standard virus scanning checks as per your security policy. Phonepe not refund my money.I don't have any money in my account now
                PhonePe customer support has been notified about the posted complaint.
                Sir mujhe WBSEDCL ko payment karna h nahe to mare paisa bapas kareya
                Hi PhonePe,

                Thank you for contacting PhonePe!

                Regarding your recent transaction, Ticket No:[protected], please note that as per the confirmation that we have received from your bank, the amount of ₹ 3132 which was debited for the transaction ID: P2008072129132016693756 should have been reversed to your bank account by now.

                Kindly check your bank statement against the UTR number for a confirmation of the credit.

                You can find the UTR for the transaction in the PhonePe App by going to the transaction page and clicking on the relevant transaction.

                Note: It usually takes 3-5 days for the amount to reflect in your bank account.

                Please feel free to contact us if you need any clarification.

                Regards,
                PhonePe Support

                This amount not credit my bank account.
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                  A
                  Ashmit Kujur
                  Aug 26, 2020
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                  Address: Phonepe aap

                  He frauds with me I lost Rs17000
                  How I will take my money back
                  Please help me
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                  PhonePe customer support has been notified about the posted complaint.
                  Aug 26, 2020
                  Updated by Ashmit Kujur
                  He frauds with me Rs17000
                  I want my money back
                  Please help me

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                    ankit1012sharma
                    Aug 25, 2020
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                    Address: madhya pradesh

                    Money deducted and transtion processing but still not refunded
                    I have complaint for not having refund of processing transaction rs 3000. On 25 agust 2020. (Debited from my bank account state bank of india but not refund in my bank account) due too some technical issue
                    I have already raised the complaint through mobile app (Transection id p2008251304024716311386) and utr no.[protected] but resolution and refund yet not processed so please refer below mentioned details and refund the amount as early as possible.
                    Transection account number-[protected]
                    Name - suraj prakash pandey
                    Mob. [protected]
                    +1 photos
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                    Aug 25, 2020
                    Updated by ankit1012sharma
                    Money Deducted and Transtion processing but still not refunded
                    I Have Complaint for not having refund of processing transaction Rs 3000.on 25 agust 2020. ( Debited From My Bank Account state bank of india But Not refund In my Bank Account) Due too some Technical issue
                    i have already raised the complaint through mobile app ( Transection id P2008251304024716311386) and UTR no.[protected] but resolution and refund yet not processed so please refer below mentioned details and refund the amount as early as possible.
                    transection account number-[protected]
                    name- suraj prakash pandey
                    mob. [protected]
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                      Amazing bihiya
                      Aug 25, 2020
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                      Address: Maharasta

                      Dear sir.
                      I beg to say that my name is manoranjan kumar singh my phonepe account is[protected]. A person fraudulent took out some money from the account on my phonepe. This person phonepe number is [protected] and debit amount is1244 for my account. I want to take action against him. Help me to get my mony back.
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                        Nehagpt2012
                        Aug 23, 2020
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                        Please check as the transection of 810 on 20th August 2020, but the amount has not been credited to my account.
                        PhonePe customer support has been notified about the posted complaint.
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                          Vivek R. Vora
                          from Mumbai, Maharashtra
                          Aug 23, 2020
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                          I want to deactivate phonepe account but customer care number doesn't show or even give answer on how to delink bank account. Phonepe is promoting Amir Khan who is anti Indian and alia Bhatt whose father killed sushant Singh. So after their promotion dont qant to use phonepe anymore.
                          PhonePe customer support has been notified about the posted complaint.
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                            Prasu Kumar
                            Aug 22, 2020
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                            The amount 15, 000 was debited from my account, still, it's not credited to the beneficiary, its already 3 days got over.
                            I complained to phonepe customer care they are saying its already credited.
                            in bank they are saying we are not received money
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                              Joseph Lalsiama
                              Aug 22, 2020
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                              I used phonepe apps for a while. And it was a very useful apps. Most of my transcation was through this apps. But on 11 August 2020 5:56pm while trying for many times to transfer some money for house rent. I might by accident hit something. But i could not check the balance since for few days there is UPI problems. When i could check the balance after sometimes rs 4999 was already cut. But in history its said failed transcation.
                              So please do take the matters and kindly refund the money. I will be very glade and would advice to all my friends to used phonepe. Yours faithfully
                              Joseph Lalsiama
                              PhonePe customer support has been notified about the posted complaint.
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                                Pannamal
                                Aug 22, 2020
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                                I had started loading Broadband payment page and entered the amount for recharge but the recharge amount is done for DTH.
                                PhonePe customer support has been notified about the posted complaint.
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                                  Aayushi Shrivastava
                                  Aug 21, 2020
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                                  Phone pe mera number verify ni le rha hai jbki sim se msg charge kattt jaa rha hai lekin le ni rha hai... Jldi se mera problem solve kijiye
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                                    Varsha Madgulkar
                                    Aug 20, 2020
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                                    Previously from my account Rs. 438 rupees deducted, yesterday from my account Rs. 2895 amount is deducted and today also from my account Rs. 1420 amount is deducted in the name of phone pe customer care executive.
                                    PhonePe customer support has been notified about the posted complaint.
                                    Sir
                                    Request sir my name bishan dass I am poor man my has the ditect my accounts what I am missing what rong accounts trnsefor my missing what I shore my mistake what this mistake than apassion that apassion was sositis phonepe I am castumer that Marchant was Recharge or dish recharge or etc than time pass sir ji my money was refund may be help you sir ji all document attch the frods

                                    Fraudulent transaction in the name of phonepe customer care executive - Comment #3723858 - Image #0
                                    Fraudulent transaction in the name of phonepe customer care executive - Comment #3723858 - Image #1
                                    Fraudulent transaction in the name of phonepe customer care executive - Comment #3723858 - Image #2
                                    Sir request mare pass jo bi money thi ghar chalan ke lia hi mare pass 5833 rupees tha ma kuch dakh raha tha usma rewards dikha ta mana soch chak kare lata hu jab mana chak kiy ta mana soch mare khata ma ah janga what my accounts cut tha
                                    Dear sir
                                    Received call from number:[protected] came in the morning regarding some cashback offer. Firstly Rs 4500 was debited and then caller said to get the return of that money he asked balance amount in account must be transferred and by holding the call then Rs 4000 was debited. soon after transferring he blocked my number and and other number as well which i tried after long time got in touch with new number and understood that The bengali person who spoke eariler Mr Arun Kumar Singhaniya is not working with Phonepe
                                    later when connected with Customer care of Phonepe we understood that there is no one with that number
                                    Unofortunatly number is registered in truecaller as the number of Phonepe only.

                                    i have registered the complaint with HDFC WITH My complaint number given by the branch is 12318865 and the number given by the phone banking department is mumt[protected].
                                    Requesting you to resolve the matter and get refunded my money
                                    if not it will be proved that Phone pay is a week site which can not guarantee the subscriber .
                                    Tanvi
                                    [protected]
                                    tanvi1's reply, Sep 23, 2020
                                    1 month since complaint registered still no response .
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