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PhonePe Complaints & Reviews

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Updated: Aug 1, 2026
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PhonePe reviews & complaints page 73

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M
mridul mohan verma
Sep 28, 2020
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Dear sir
With reference to above cited subject i have made the transaction for making the payment of the credit card bill on 25.07.2020 but the same is not yet credited in the account. Also the transaction details sent to icici bank but the same is not confirmed.
Please do the needful.
PhonePe customer support has been notified about the posted complaint.
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    S
    swaptam
    Sep 28, 2020
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    Now i received call from this number [protected]
    He said that you won 4999 rupees in your phone pay wallet...
    And he ask me about my a/c information and upi pin when i refused him to give my all personal information
    He abused me and talk to me like uneducated person
    So please take action against him as soon as possible and inform me...
    PhonePe customer support has been notified about the posted complaint.
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      S
      Santosh Unnikrishnan
      Sep 28, 2020
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      Address: Lal building 36goasteet 4th floor roomnu 72near gpo fort mumbai 400001

      Dear sir /madam.
      My name ia santosh ezhuthachan, on 2/9/2020 fraud had happen from my account feom phone pe 90000rs had been withdrawn . I got reward from phone pe app i had claim it but it gone some one ccount .so i call customer care they told me that your money will come back do as we say write your name and phonenumber your money will come nothing has happen suddenly my 90000rs withdrawn from my account afterthat happen another customer calls back and telling me tha you had been fraud just fir complain.what that mean i filed complain in cyber and bank of india i want my money back sir other wise i put media and youtube that phonepe is fraud app.pls help and return my money .regards santosh ezhuthachan
      My emailid is [protected]@gmail.com
      My mobile number is [protected].
      PhonePe customer support has been notified about the posted complaint.
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        S
        Shanmukhn
        Sep 28, 2020
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        Address: OUTSHINY INDIA PVT LTD , No.17th, Ganesh Nagar, Narayanappa Layout, Kodigehalli, Bangalore-560097

        I have transfered 25k on[protected] and the transaction ID is P2009191624313315476038. Till date i called for 4 times to call center in every interval of 3 days and explained my issue. Every time they will tell that within two days the issue will be resolved and not able to give any solution .
        I really fedup with Phonepe incapability to handle this issue and approached my bank But they told we can't do anything about this transaction, phone pe is 3rd party of this transaction so bank well not help..Take necessary action to give solution to my problem.
        PhonePe customer support has been notified about the posted complaint.
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          D
          Durga Prasad Palepu
          from Manuguru, Telangana
          Sep 28, 2020
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          I have transaction through phonepe on 26.09.2020 10:30am. But trasaction has failed but that has not recieved to reciever and i didi not refund that please check and refund that amount on urgent basis.
          Transation date : 26.09.2020
          Time : 10:30am
          Transaction amount :14000.
          PhonePe customer support has been notified about the posted complaint.
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            M
            Mahesh Warkhinde
            Sep 27, 2020
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            Sir plz help my phone pay account number is [protected] so other phone pay amount transfer in my account but transactions successfully but issued my phone pay account money not credit so plz help
            PhonePe customer support has been notified about the posted complaint.
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              M
              mukeshbairwa.21
              Sep 26, 2020
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              Address: 276, bundi Raod Bus Stand Ke pass Anwa Tonk Deoli
              Website: www.mukesh.org.in

              I have deposited payment by phonepe payment debited on my account of phonepe [protected] but payment is not credited an receiver account money is long time pending so please check and revered money on my account no. [protected] bank name HDFC bank Boytawala jaipur IFSC Code : HDFC0003439 name Mukesh Kumar Bairwa.
              PhonePe customer support has been notified about the posted complaint.
              Sep 26, 2020
              Updated by mukeshbairwa.21
              i have transfer amount by phonepe but receiver account not credited amount so please check and send my money on my accoun

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                S
                Sayali12345
                Sep 26, 2020
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                I had made payment through upi app (Phonepe). The amount is deducted from my bank account and transaction successful receipt is generated. So i contact receiver, he said that we have not received any payment. After that i raised complain to phonepe via. App and also by mail. They always tell me for wait for so more time and more than 13 days lapsed but they are not resolving the problem.
                The details of transaction is as below:

                Date & time of transaction: 13 september 2020 (06:46 pm)
                Bank account: sbi account
                Txn. Id: 2009131846470661166733
                PhonePe customer support has been notified about the posted complaint.
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                  G
                  Gourav Kar
                  Sep 25, 2020
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                  I have recharged Tata Sky through phone pe on 19 th sept 2020 at 6 PM. My money got deducted from account and recharge was not successful. I have registered a complaint in phone pe but following up for many days they are extending the date only but not getting any results regarding refund of the amount .They are so unprofessional they are not giving reply also. I am sharing the screenshot of the amount and transaction id. Please see into this matter as soon as possible. They are just frauding people against the name of digital payment.
                  PhonePe customer support has been notified about the posted complaint.
                  Sep 25, 2020
                  Updated by Gourav Kar
                  I am also updating the complain no in phone pe against the refund of the amount

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                    N
                    nama09
                    Sep 25, 2020
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                    While transfering through phone pe my money debited 5000 from my sbi account but it's not credited to my another account of idfc first bank. And big thing phone pe showing transaction is successful..
                    Tickets no.[protected]
                    Transaction id p2009230842511398853198
                    2 days days over..
                    I called phone pe but they can't understand and can't respond..
                    They r saying transaction successful now we can't do anything.
                    I visited called both sender and receiver bank.
                    But they also told we can't do anything about this transaction, phone pe is 3rd party of this transaction so bank well not help..
                    I want complete solution about this transaction.
                    PhonePe customer support has been notified about the posted complaint.
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                      J
                      Jeevana Gudimalla
                      Sep 24, 2020
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                      It not showing details if my bank balance i need to check it immediately... It not even sending messages... Immediately its taking around 15 to 20 minute... How can one wait fr that long... Without bank balance and... Notification
                      PhonePe customer support has been notified about the posted complaint.
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                        தினேஷ் சாணக்கியன்
                        Sep 23, 2020
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                        Address: [email protected]

                        Am sent someone person foe amount 6710 at today 12 p. M. But they are not revived amount. Transaction are failed. But debited from my account 6710 rupees
                        PhonePe customer support has been notified about the posted complaint.
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                          F
                          fashion blogs
                          Sep 23, 2020
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                          I got call from west Bengal and they are saying that i got reward of rs. 3150 which was not reword that was the credit bill payment. They also sent me the notification in phonepe which was unbelievable that how they can access my phonepe and sent me notification on phone pe.
                          PhonePe customer support has been notified about the posted complaint.
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                            T
                            tanvi1
                            Sep 23, 2020
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                            Dear sir
                            Received call from number:[protected] came in the morning 24/08/2020 regarding some cashback offer. Firstly Rs 4500 was debited and then caller said to get the return of that money he asked balance amount in account must be transferred and by holding the call then Rs 4000 was debited. soon after transferring he blocked my number and and other number as well which i tried after long time got in touch with new number and understood that The bengali person who spoke eariler Mr Arun Kumar Singhaniya is not working with Phonepe
                            later when connected with Customer care of Phonepe we understood that there is no one with that number
                            Unofortunatly number is registered in truecaller as the number of Phonepe only.

                            i have registered the complaint with HDFC WITH My complaint number given by the branch is 12318865 and the number given by the phone banking department is mumt[protected].
                            Requesting you to resolve the matter and get refunded my money
                            if not it will be proved that Phone pay is a week site which can not guarantee the subscriber .
                            Tanvi
                            [protected]
                            PhonePe customer support has been notified about the posted complaint.
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                              R
                              ramireddy.satya
                              Sep 22, 2020
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                              I have added Rs.5000 in my phonepe wallet on 25th July 2020, but as I am unable to use it properly I thought of closing my wallet so that amount will be credited back in my account. So, I have closed Phonepe wallet on 4th Aug 2020 @ 5.56pm. But till date nothing is credited back to my account. I have raised a ticket long back and spoken to many of thier executives and raised a ticket on the same but all the time you people are closing the ticket stating that we have credited in your bank account. But my amount is not credited in my account. I have raised the same issue with my bank also but they said not even one rupee is credited into your account.
                              It's been 2 months now but still my amount you have taken is not credited to my account. They are not even ready to provide me the settlement copy when I asked for in order to provide it to my respective bank. I didn't expect this kind of such a bad service. You should not cheat the customers repeating the same solutions again and again but actually when the issue is not resolved.
                              I am not at all happy with PHONEPE
                              Ticket ID:[protected]
                              PhonePe customer support has been notified about the posted complaint.
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                                S
                                Sanjeet786
                                Sep 22, 2020
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                                Although the transaction was successful the merchant didn't recieve the payment and my order was cancelled. The money was not refunded till now.
                                PhonePe customer support has been notified about the posted complaint.
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                                  S
                                  shiva007ind
                                  Sep 22, 2020
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                                  I have done transaction of 3900 rupees on 5 sep 2020 by using phonpe app. Money got debited from my account instantly and since then money is not credited in merchant's account.
                                  Date of Transaction: 05 sep 2020
                                  Amount: 3900
                                  Transaction id:P2009051219172207727187
                                  UTR:[protected]
                                  Credit money in merchants account or refund in my account...
                                  PhonePe customer support has been notified about the posted complaint.
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                                    B
                                    Brahma Nand Sharma
                                    Sep 21, 2020
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                                    Sir, i've transferred rs 1200/ to jagmohan sharma on dated : 10/09/2020 at 6:07 pm, but the receiver has not received the amount till now, pls resolve this transaction. My ist complaint to phonepe's vide ticket no[protected]. I filed complaint second time on phonepe's email:
                                    [protected]@phonepe.com on dated 19/09/2020 at 5:48 pm but till now no call or email in reply has they sent to me neither the amount received in the receiver's account nor it has been refunded to my account
                                    Bank detail of jagmohan sharma is as under
                                    Jagmohan sharma
                                    A/c :[protected]
                                    Ifsc: sbin0003633
                                    With thanks
                                    Brahma nand sharma
                                    PhonePe customer support has been notified about the posted complaint.
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                                      A
                                      Acshahvmathew
                                      Sep 21, 2020
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                                      Address: Prasad bhavan mylom p.o kottarakkara kollam kerala

                                      I transfered money to my friend on 10/09/2020 till now that money they didn't get money
                                      PhonePe customer support has been notified about the posted complaint.
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                                        S
                                        Sudha8412
                                        from Sivakasi, Tamil Nadu
                                        Sep 18, 2020
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                                        Address: Rasipuram

                                        Phone phonepe rewards cheated my amount 9871 rupees. I complained 20 days still no response. Kindly support
                                        PhonePe customer support has been notified about the posted complaint.
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