PhonePe Complaints & Reviews

My phone pay account by mistake deactivate, please request reopen, [protected]

My phone pay account by mistake deactivate, please request reopen, [protected]

On 20 October 2022 at 12.48 pm have transferred amount 5000 but the receiver didn't receive the amount please do the needfull.

I've made payment via QR code scanning for my electricity bill Payment .payment is succ money is deducted from my account but electricity bill payment is still pending. Please look into the issue please refund my money to me back on idbi account

Worst service, not proper way to support customer. I want to delete phonepe wallet and i want to withdraw money from wallet but bloody cheap cheater scammer not allowing to withdraw my money from phone pe wallets
[protected] is my resignation numbers very pathetic process cheap

Hey there my name is sunita jagdish khedikar my phonepay id no. is [protected]
recently i have made payment of 30, 000 Rs to PGIM mutual fund.
money has been deducted from account but merchant bank of PGIM mutual fund is taking time to accept the payment, so payment is not reached till the client of PGIM mutual fund, I also made contact with them but they said that they have no record of payment. and they yet to make refund.

transaction details are given below

UTR[protected]

transaction id
T2209131351002825793086

Even after 4 days the rent is not credited to the owner, but money got debited from my credited card.

The company named hubpages approached me for online typing job on 22/10/2022, the executive told me that registration amount rs 500/-
I did the transaction on 22 oct 2022 of 500rs to wrong and fraud account through phone pe UPI id
The money was debited from my bank account . Please kindly refund my money.
Please refund my 500rs to :- [protected]@ybl (phonepe upi id)

I deactivated the phonepe account without knowing it correctly now I want to activate my deactivated account with same number

I'm applying for certificates of college... Payment of fee through axis bank easypay... By my phone pay The amount was deducted.. But fee payment not processed application was not complete by payment failed.. Please solve my problem... The transaction id is T2210231031216757428298

The company named hubpages approached me for online typing job on 22/10/2022, the executive told me that registration amount rs 500/-
I did the transaction on 22 oct 2022 of 500rs to wrong and fraud account through phone pe UPI id
The money was debited from my bank account . Please kindly refund my money.
Please refund my 500rs please

I did the transaction on 22 oct 2022 of 500rs to wrong and fraud account through phone pe UPI id
The money was debited from my bank account . Please kindly refund my money.
Please help me

The company named hubpages approached me for online typing job on 22/10/2022, the executive told me that registration amount rs 500/-
I did the transaction on 22 oct 2022 of 500rs to wrong and fraud account through phone pe UPI id
The money was debited from my bank account . Please kindly refund my money.

Hi,

I did the transaction on 22 oct 2022 of 500rs to wrong and fraud account number via Phone PE.
The money was debited from my bank account . Please kindly refund my money.

Thanks

On 21/10/2022 at 09:33pm i made a transaction of 80, 000 rs through phonepe using phone number [protected] to another account [protected]. The money was debited from my bank account and i got a sms and gmail verification of money debited but it is not credited to the recipient account. Kindly look in to this matter and make the transaction sucessfull or please provided a refund.
Transaction ID: T22102212133035409457933
UTR:[protected]

Refer TXn Id T2209181820342239612354, I made payment of Rs. 1100/- through phonepe wallet and the amount got debited from wallet but not received by merchant, the merchant has verified with bank statement and proved that he has not received the payment, Made repeated interactions with your Support team on several occasions but they stick to standard automated reply. Conversation as below-

Issue with the Payment of: Rs.1100.0

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said a month ago

Money debited from wallet but merchant is says nor received, please cancel payment and refund

said a month ago

Hello. We see that your payment of ₹1100 to the merchant is successful.

Please ask the merchant to handover the goods or offer you the service that you've paid for or refund the money to you.

If the merchant still refuses to help you, please ask them to contact our merchant helpdesk on [protected] & [protected] from 8:00 a.m. to 10:00 p.m. or send an email to [protected]@phonepe.com. We will share details of your successful payment with them again.

Note: We are not allowed to cancel or reverse successful payments you make to merchants.

Thank you!

said a month ago

Rechecked with merchant, there is no such record of transection on payment history nither the amount credited to his linked account so far

said a month ago

Hello, Bharat



Thank you for your time.

We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.



As informed over the call, the payment is successful, we hope that the merchant has {provided the service/handed over the goods}.

If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.

The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe

If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.

The PhonePe Merchant Help Desk:

[protected] or [protected]

[protected]@phonepe.com

Time is 6:00 AM to 2 AM from Monday to Sunday

Please feel free to contact us if you need any further clarification.

Regards,

PhonePe Support

said a month ago

No response from the contact centre phone

said 25 days ago

No response from the contact centre phone

said 25 days ago

Hello, Bharat.

Thank you for your time.

We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.

We hope that the merchant has {provided the service/handed over the goods}.

If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.

The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe

If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.

The PhonePe Merchant Help Desk:
We request you to connect with our merchant support team on their new numbers:[protected] or[protected]. Our team is available between 6:00 AM to 2:00 AM from Monday to Sunday.

You may also contact them by dropping an email at [protected]@phonepe.com.

Please feel free to contact us if you need any further clarification.

Regards,
PhonePe Support

said 24 days ago

Please ignore the previous response.

Hello, Bharat.

Thank you for your time.

We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.

We tried reaching you on your registered mobile number but we could not connect.

We hope that the merchant has {provided the service/handed over the goods}.

If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.

The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe

If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.

The PhonePe Merchant Help Desk:
We request you to connect with our merchant support team on their new numbers:[protected] or[protected]. Our team is available between 6:00 AM to 2:00 AM from Monday to Sunday.

You may also contact them by dropping an email at [protected]@phonepe.com.

Please feel free to contact us if you need any further clarification.

Regards,
PhonePe Support

said 24 days ago

I made double payment for single service as at 1st attempt through valet, merchant did not receive payment. In 2nd attemt paid through UPI which was received by merchant. But the amount from my valet and bank account both were deducted. I was suppose to be refunded the amount paid through valet which is not credited to merchant till date. Attached find screen shots of both payments and bank account statement of merchant.

JPG

IMG[protected]...

(157 KB)

JPG

Screenshot_2...

(196 KB)

JPG

Screenshot_2...

(217 KB)

said 12 days ago

Hi, Bharat.

We understand your concern related to this transaction. Be assured, we will surely help you.

We tried reaching you on your registered number but were unable to connect with you.

We would like to inform you that we have escalated this issue and will get back to you with an update by 17/10/2022, 9.00 PM.

We understand that it is taking longer than expected to receive an update. However, resolving your issue is our topmost priority and we are looking into it with utmost diligence.

Thank you for your patience while we work on addressing your concern.

For any further assistance, please feel free to contact us. We will be happy to help you.

Regards,
PhonePe Escalations

said 12 days ago

Hello, Bharat.

Thank you for your patience

I've sent 2000 to frnd... But in his account only 1986 rs added...

Hello my self Tejendrakumar kachhia my mo:[protected], email.id:[protected]@gmail.com.i have transferred money throw phonepe app on date 4 oct 2022 but still date mr Shivambharti Goswami was not received money.phone pay says it will credited but it was not...still wait to creadit or return.my transaction id T2210041902026020135728 my utr no:[protected] Iwant result please help me ...

My payment phone pay business app received 30000/- transaction id
T[protected], and utr no,[protected], dated-10-oct-22,
time 10-57am, not sattled in my ac

My amazon order id #[protected]
Was cancelled on 26th september
Its has been 18 days till now and i still did not receive the refund i contacted amazon customer service and they told me that my refund has been initiated on 26th itself
But i still didnot receive the refund yet nor the rrn number
I have been contacting amazon since the past 2 weeks for the RRN but still i did not receive and all they are doing is telling me to wait for 3 days please its my request to resolve this issue the amout is not small it is 23999
I did not even receive the email of refund

Transaction id
T2209261531042922142533
UTR
[protected]