PhonePe Complaints & Reviews

Does not see my account balance

I made a payment from phonepe on 13th June 2020 at 6:39 A.M.rs5000 transaction number P2006130638416410289818, which has been debited from my account but the transaction is showing pending and no credit has been given to the scheduled account.
I HAVE ALREADY DOCKET FOR IT where message was "your payment has the receiver's bank and will be transferred to the receiver's account within 2 working days. If this fails for some reason you will receive a refund."
My phonpe mobile number by which transaction was done is [protected].
I think all data provided herewith if anything is missing then please let me know with the number [protected]/[protected]. Otherwise please refund the amount in immediate basis.
Thank you

Sir, I recharged the phone number on 5 March at 36:45 on 6 March 2020, the balance was cut from my account but the recharge was not done and my balance did not come back yet. I tried hard but did not get any response from my help. Do it

Jai hind

I m a responsible indian citizen. I want to inform you that some crupt people make people fool & doing fraud on the name of army. I share some numbers of those people whom trying to make online fraud with me in the name of army... Please take hard action on them so all their group learn a lesson & again not try to use army name and fame to make people fool.
Below i attached the phone numbers & transaction detail from they call me n trying to fool us...
[protected] & [protected]

Hello i made a payment of 4396 on phone account towards looking into offer of flipkart explore plus were i ordered for apple macbook and i made the payment to when i called the flipkart for my order they told me they haven't received any orders on my no i think someone trying to fraud me kindly reverse me the payment

I did a transaction (P2006131147181949526646) to jsp honda merchant, while i was doing the transaction i received 'gateway error'

So i did once again, the transaction was successful 2nd time

But amount has been deducted twice

I contacted the merchant and got the update amount isn't credited in the merchant's bank

I would like to know where was the amount of rs. 393?

It's neither with phonepe nor jsp honda

Can you please check and initiate the refund immediately

Sir,
I siva sai krishna have been using phone pe from last 2years. I used to pay my electricity (3homes) bill through phone pe. Yesterday i went power office i paid in power office. They have charged the exact amount printed on the bill.
Two day back i have paid one of the bills through phone pe. You (Phone pe) charged extra exactly 100 on the bill. Why (Is it phone pe charges).
I have been paying for last 8 months. I don't how much amount (Extra) they have charged from me.
I asked for clarification. But they told to send some document. Till then no reply. I have been contacting but they are not responding properly.
Below i have attached the bill and receipt.
They have shown 767 instead of 667. I have paid blindly. Later, i checked i was shocked about this.
This is not a complaint. I just bring to your notice. I excepting to no other person could face this. Because we are earning money with more pain. But, these people looting money with more intelligence.

If you see the 3 rd and 4th attachment, i the 3rd one actual bill is 712 rupees. But, from phon pe app, it has shown 812 rupees. Exactly 100 rupees extra (Is it your service charge). I have paid in power office they have charged exact 712 but you people (Phone pe)...?
I am excepting reasonble action on phone pe

From: Suraj Dhotre ([protected]@gmail.com)
Subject: Money refund
Date: 11/06/2020
To: support.phonepe.com
CC: [protected]@nic.in

Dear Phonepae team,

I wish to complain about my transaction with transaction ID- P2001031020586141011598) that I had done on 3rd january 2020 .

I have made phonepae payment of 6500 to my uncle, it shows transaction successfull but he had not received the money.

I thought there may be problem from my bank or my uncle's bank, after a through enquire and complaint in the bank, I found the problem was with phonepae UPI payment. I want my money back in my account, since it is a long period of 6 month
and I am suffering financial issues.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

I am providing transaction ID- P2001031020586141011598.

You may reply to me at this email or call me at [protected]/ [protected].

Sincerely,

Suraj Dhotre

Respected,
Sir/madam,
I ordered a product from flipkart the transaction id is-
C2005061343002110132280
The time is-1:43pm and the date is - 06 may 2020
Then the order is cancelled from seller and the transaction id of refund is-
P2005220523029786506469
And the time is-5:23am and the date is 22 may 2020.
But the amount did not added to my bank account.
Please solve this issue as earlier as i need the money.

I got a call from [protected]. He said he is from phone pe company and wanted my a/c details. I refused and he started abusing. I realized its a fake call. Kindly take action.

My phonepe upi id is [protected]@ybl. I made a transaction to send rs.5000/- from my sbi account ([protected]) to a icici account. Utr is[protected]. Phonepe transaction id is p2006051141518622879196. Transaction was faild but amount was deducted from my account. Please refund the money as soon as possible....

Sir
I am rahul gupta i have an account in phone pe.

Someone hacked my phone sim on 8, may 2020 and debited my amount throughphone pe from my saving account in 3 transaction details below..
1. Rs 24248, timing 11.14 am date 8 may 2020, utr no[protected]

2. Rs 24247, timing 11.15 am date 8 may 2020, utr no[protected]

3. Rs 8866, timing 11.18 am, date 8 may 2020, utr no[protected]

We have visited in bank, derawal nagar branch new delhi 110009 and mr gaurav system manager has assist us to do first fir in cyber cell and we will do process later and after that we have done fir and complaint in model town police station delhi and we have attached all this things in the attachment also.
.
We have also done online complaint with hdfc customer care request no is lucc[protected]...

Take necessary action asap and give us monday morning dispute form and all others legal formalities so that this process of reverse transaction can be done in my account...
Regards
Rahul gupta
[protected]..

I sent 7, 500 to someone on june 3rd but the transaction was pending for 2 days. And today morning it showed transaction successful. But the person hasn't received any money yet.

Transaction id - p2006032139423411038070

Ticket number[protected]

Hi. I was supposed to make payment for a credit card of icici. But unfortunately i have entered 1 digit wrong in the number because of which the payment went to another credit card all together. I reached out to my bank which was linked to phonepe they said they have raised a chargeback request to yes bank and yes bank haven't responded. Even i have raised a complain to [protected]@yesbank.in but their reply was that, due to covid19 situation we are not able to respond. I have made this transactions on 5th april 2020. It is already been 2 months since the transactions are made. Looking for assistance in this regard. The 3
Wrong transactions are worth 100, 10000 and 10000

Your employee is not supported. I have call from your side cash back offer but that processing time my money was deducated because of your employee guided wrong to me, so i want my money back.

The transaction is being successful and amount is deducted from my bank but it is not received by the reciever

I have transferred amount rs. 11328 on dated 20 april 2020 to below account no. But due to some mistake amount has transferred in wrong account no.
Wrong account no. - [protected]
Transaction id - p2004200910300718528709
Utr no.[protected]
Date - 20 april 2020
Amount - 11328

I want to transferred in below account (Correct account is below)
Name - sunil kumar vishvakarma
Account no. - [protected]

Several time i have contact with phonepe customer care and bank but no response got from the phonepe customer end.
Kindly resolve the problem.
Kind rgds
Manoj kumar patel
[protected]

Hello mr. Anuj bhansali,

It almost 7 days still my issue is un-resolved. Hope so to get your assistance to resolve at the earliest. Below is the complaint number.

Disputed transaction id: c2005260037564246778296
Transaction value: ₹ 2187.44

Ticket: 96388762

Mobile recharge succes & amount debited but but not recharge mobile no message
No return amount

I parchaed a product and send money in phone pe... It show sucsusfully.. But they (Shop) do not get any amount from transaction...