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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025

Complaints 3493

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261

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3232

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: vijaynagar, Bangalore Urban, Karnataka

Hi
This is prathima
[protected] this is my phonepe account number i will send 4000 amount for balaji auto consultancy in 12/3/2020 but merchant did not recive the amount
So please return my amount, i will inqury my bank also.
Date - 12/3/2020 in this date amount deducted in my account so please solve my problem its urgent.
Please refund my amount
Thank you....

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I booked a e-ticket on 18 march 2020. I made the payment through bhim upi option using phonepe wallet
And money got deducted from my account but no ticket was booked and it is showing the message
'pending from bank end'
And it is still showing the same message.
Money hasn't been refunded and it is still pending.
The screenshot of the same is attached.
Kindly look into the matter and resolve the issue as soon as possible.

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A

Ajay angus

Mar 20, 2020

I send money another bank recivers but he didn't receive, money not showing my account and he's account where is money, 5 days gone no refund

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I paid 378₹ to my friend through phonepe account. It showed transaction successful but it is not credited to receiver account and also not refunded. I complained about this to Phonepe customer care but no response
My transaction ID is P2003151422599117665347

Regarding recent transaction, Ticket No: 90147503
Our bank says that they can't do anything about third party payments. What to doooo

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V

Vikas31289@

Mar 19, 2020

Sir mere transaction failed but money debit my account and transfer I'd no.P2003162310321168602983 please solve my problems...

H

Harini@123

Mar 19, 2020

My phonepay transaction ID is T2003161704030393771489, amount debited in my Union bank account but product is not booke, please refund my amount rs.111/-

Harini@123's reply, Mar 16, 2020

my phonepay transaction ID is T2003161704030393771489, amount debited in my Union bank account but product is not booke, please refund my amount rs.111/-

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Address: MAHALAKSHMI LAYOUT, 10 MAIN ANTHAPURA YELAHANKA, 560064

Hi before twodays i pay 34rs using phone pe but it went pending twice today it has been debited from my acc i called phone pe cc about the concer they are telling to go and the retailer where you paid this the way this phone pe people are responding for our query from last two months totally three transaction has gone li this if i have paid in hyd frm bengaluru i should go ask them phone pe answer

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P

pramodsadhanapalli

Mar 19, 2020

HDFC Credit card bill payment done through phonepe on 16 the March 2020 for amount 23040 rs transaction I'd N2003161533296896700052 ..
Amount deducted .. payment shown as successful but .. amount not received by HDFC bank .till now ..2 days passed away.. kindly resolve this issue..

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I have transferred my money, it is showing pending... I even didn't get message about money deduction.

This is not the first time... It's ia happening too many times...

Kindly help me in getting my money back soon.

We are nit able to reach the customer care executive also. Atleast they have to answer to consumer compliants..

Amount will be deducted immediately but to credit it back they are taking more than two days time..

Kindly request you, to let them send a message about money deduction...

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V

Vinoth Kumar Vinothan

Mar 19, 2020

Payment wrongly payment done to Google play store. Kindly refund the money.

thanks,
Vinothkumar
[protected].

V

vinaya b

Mar 19, 2020

My phonepe account not have withdraw option .today updated .now I just added money 10000 ₹ wallet .withdraw option not showing ..plz help

P

Piyush0604

Mar 20, 2020

Amount deducted but not credit in reciever account...and still it is showing processing...amount was 589 and today is the last date to pay...other wise i have to pay fine of rupees 300...plzz resolve it...

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Address: 560094

Dear team,

I have make transaction of rs. 9999/- on flipkart and due to some reason they have refunded my money on 5th of march 2020 but till now i didn't received my money and i called multiple time to phonepay customer care but they give multiple tat and no proper reason for the delay reason.

I hope phonepay will take my concern seriously and provide the update.
Ticket id: 89318943

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R

Ramamahi

Mar 19, 2020

Respected sir/ madam,

Iam rama. iam ordered one product through phonepe on[protected]. But the amount rs 65/- is deducted from my phonepe account [protected]..my order id is [protected]..iam already complain with the ticket number 89867142.but my problem is not solved. So please resolve the issue.

Thanking you sir

L

Löôkïñg Stär Âñïl

Mar 20, 2020

My transaction amount debit not credit reciever 1day ago

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Address: Tibbi, Hanumangarh, Rajasthan

Website: Www.phonepe.com

Sir,
Maine apne account ke offer ka fayda lete hua phone pe switch transaction ki. Offer ke anusar koi bhi transaction par mujhe 75 rupees wapis milenge. Lekin maine transaction ki. Tickets book ki. Lekin koi bhi cashback refund nahi hua

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Address: No.244 EWS 2nd stage 2nd Main rd, KHB colony Basaveshwara nagar Bangalore-560079, 560079

Myself omkar s kanade (Contact no: [protected]) aged 24 yrs, holding an account [protected] in sbi basaveshwara nagar bangalore-560079.
On 13/03/2020 @ around 4:00pm-5:00pm i got a fraud call saying they wanted to buy my tv and sent a amount debitting link in whatsapp by saying its amount crediting link. I clicked on link since they told its amount they are crediting but it was debited link and i lost 6000rs cash from my sbi account without my authority.
The fraud contact no. Is [protected] from which i got message and the amount was credited to [protected]@ybl.
This is my sincere request to sbi that please go through my problem and initiate the refund from that false fraud upi id to my bank account.
Thanking you,
Omkar s kanade
[protected]

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S

Sherin Dew Dropz

from Kalpetta, Kerala

Mar 16, 2020

I make payment through phone pe app on 10/03/2020. The transaction is not successful but amount debited.I Already complained phonepe app. They say the amount already credited your accd . 14-03-20 still amount not credited ( attached statement copy )

R

ramuyadav529

Mar 16, 2020

My friend made a transaction of amount 30thousand rupees to my account on march 2 around 10pm to 11pm phonePe app showing that transfer was failed but my friends amount was debited from his account but not refund to his account plz slove as soon as possible

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Hi team,

I booked train ticket from irctc and made payment for the same from phonepe, the amount of rs. 411.80 was deducted from my phonepe account but ticket not booked. Please refund my money as soon as possible. Phonepe account phone number is [protected].
Transaction id: ptm20200311086521513412202003110939

Thanks,
Namrata taori

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B

Bhushan Gujar

Mar 16, 2020

Today I transfer the amount to shopkeeper through phonpe app. Amount is deducted from my account but not credited in reciver account.
I have raised ticket no 89482347.
Transaction id - P2003091133392982547139

Please resolve this matter.

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I make payment through phone pe app on 04/03/2020 at 11:31 pm of amount 10000 rupees that was not credited to the hplders account to which account i want to send money. Till date amount is not returned to me and no further information ig given to me from phone pe as well as sbi, i contact both side but nobody told me about this when it will be returned. I was very disappointed about the services and got frustrated about the replies given to me till date.

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Address: 560068

I have done d2h recharge yesterday dated 10th march 2020 at 1.45pm but till today i. E 11th march 9.50am i couldn't see transaction is success.
I do not really understand what is wrong with phonepe after yes bank collapse but most of the transactions are still pending.

This is just to inform phonepe that i wouldn't be using your app again if this issue not solved by end of the day today.

Transaction num: n2003091315428474000052

Mar 10, 2020

Updated by chandrasekharcc Could you please update on this asap.

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Address: Khetrajpur, Sambalpur, Odisha, 768003

I M recharge 3rd march but recharge is faild but amount 199 deduction
M complain costumer I had already complied. But they made me repeatedly day / day extend first date 8th March till waiting her then I repeat call 9th March again waiting me 12th March

I want money back

Pls refund my money 199
Date of incident-03.03.2020
Name- khetra meher
Mob -[protected]
Email- [protected]@gmail.com

Details 03.03.2020 phonepe 199 dr

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Today I transfer amount to shopkeeper through phonpe app.
Amount is deducted but not credited to receiver account.
I have raised ticket for this transaction but status shows that resolution given.
But still issue not resolved yet.
Ticket no 89482347
Transaction id - P2003091133392982547139

Please look into this matter and resolve this issue as early as possible.

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I made two transactions on phonepe on 10th feb-2020 and 12-feb-2020, transaction was successful and amount debited from my account but till now amount not credited in another account. I contacted in my bank and bank person is saying this is phonepe problem so we can't help and phonepe is also not responding for these transactions.
Transaction id1. P2002101139535334659482
Transaction id2. P2002120757170842599364

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A

Adithya vamshi

Mar 10, 2020

I have self transferred 25000 from kotak to sbi through phonepe app. My money was deducted from kotak but not credited into sbi. The transaction is still pending.

A

Anil bonthu

Mar 10, 2020

I try to book bus tickets Hyderabad airport to Ravulapalem.then I paid 1455 rupees through phone pe but my tickets not bokked . So can you refund my amount 1455 rupees to my account.
Thank you

S

Simran98batra

Mar 10, 2020

Amount deducted but do not transfer to the receives account, How much time it is taken for the refund

G

Goutami Sana

Mar 10, 2020

Team,

I have transferred some money through phonepe to my husband the transaction failed but the money got debited from my account

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I made a transaction on 5th march at 12:27 am for rs 10000 from hdfc bank to state bank. The money has been debited from hdfc bank but has still not been credited in my state bank account. Its been more than 2 days. I have been calling the customer care but there is no response. Please help me to get my money back. The phonepe support is just extending the date and not providing any update on the transaction
Transaction id-p2003050027375624205892

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P

Parth12345

from Surat, Gujarat

Mar 10, 2020

Ticket No: 88022903
I've already reached out to their customer service in past... They told me to wait for 4 days and will update me on my issue.
The amount was already deducted from my bank account but i never received google play recharge code.
They're not replying me anymore after 4 days of delaying the problem .

A

Amush Lakra

Mar 10, 2020

Sir I am withdraw wallet phone pe money on 01/03/2020 then money is not coming in my account What can I do sir

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I made a transfer on 4th march 2020 of rs 60k, and still it is in pending state. Not getting any help from phonepe on this.

Since past 3 days phonepe team is saying you will get back your money within 48 hours. Now its more than 72 hours already and they are putting the blame on receiver bank sbi and npci for all the mess (That too without any official proof). Hence i am not also able to chase sbi for the same.

Transaction id - p2003040937137094519548

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Mar 07, 2020

Updated by Shamik Bhattacharjee When will you notify phonepe support about this?

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P

phae

Mar 10, 2020

Bajaj rbl Cridit card bill paid not received.
Amount-Rs 7503.
Transaction id- 2003051914353680035323
Utr[protected].
Please refund in my account.

M

M A X I M O

Mar 10, 2020

I have purchased a rs270 Google play code but i have not received the code yet, neither through sms nor through my provided email.i have contacted to phonepe helpline but my problem is not solved yet.please kindly help me.

S

Sumit171285

from Mumbai, Maharashtra

Mar 10, 2020

I have recharged DTH on 03.03.2020 at 11 AM for ₹1320/-. But the transaction is still pending as on 04.03.2020 at 1 PM. As per them transaction needs 24 hrs to be successful. Now, when I tried to contact them, they are not responding.

R

Ramaa U

Mar 10, 2020

I have made a transaction using the phone pe app. However, the amount has been deducted from my account but the transaction says failed. I have contacted my bank as well as the phone pe customer support but they are of no help. Please help me with my issu.

A

Again banerjee

from Kolkata, West Bengal

Mar 10, 2020

Mony send already debit my account but recever account not credit mony no my [protected]

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Address: New Delhi, Delhi, 110047

I made a transaction of rupees 90 thousand on 7 march 2020 around 12 pm, amount got debited from my account but not credited to other account/[protected] phone pe no please resolve the issue as soon as possible. Normally phone pe is better than other platforms this is the first time i am facing any issue from the server of phone pe hope issue will be resolved sooner

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I have many complaints... How many times i need to call ur support... [protected] this is my number.. Call me as soon as possible.. This is 4th time same problem i'll facing... The worst support i have ever seen.. You people playing with our money... I'm going to take it forward to consumers court if i don't get the call from you people and resolve my issue created by your people..

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I made a transaction of rs. 4, 990/- on[protected] through phonepe. Unfortunately it was strucked. I contacted phonepe customer care and support centre, they told it will credit by[protected]:20 am. It now i didn't receive that money. Again i contacted phonepe customer care on[protected] they told again it takes 24 hours to finish this situation. I need it urgently how it possible to wait for 5 days.

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Mar 07, 2020

Updated by Akhila Reddyy Amount debited from my account but not credited in receiver account.

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Address: ongole, Prakasam, Andhra Pradesh, 523001

Respected sir,
Iam transfer an amount of rs.21000/- for my sbi account to my wife's account in that time that transaction was sucessful in phonepe app. But amount was not credited to my wifes account. I raise a compliant on phonepe they send me a message to go to the bank and file a charge back. I contacted the sbi coustmer care they told me in my end their is no action contact phonepe end.
So please resolve my issue at an early.
Thanking you sir

Mar 6, 2020

Complaint marked as Resolved

my amount was credited.thanking you sir

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D

dalbeer singh verma

Jul 2, 2020

Sir..mera pesa vaps nhi abi tak...

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