PhonePe Complaints & Reviews

On 12th january 2020,
Payment done on phonepe (Bank of baroda)

1) payment of rs.5000
Transaction id : p2001120633536257051511

2) payment of rs.2500
Transaction id : p2001120634128137420581

In phonepe app it shows
“ transaction is successful “
# amount debited from my account
# not credited to my benificiary account

Please help it’s an urgent..!

This person making frauds through olx adds creating with different locations and different user names with help of katereddy syam kumar who are making publicity for themselves as they are working in indian army and they have furniture to sell due their transfers.

On 8th and 9th january i had deal with this people on furniture about 20, 000 inr and they gave phonepe mobile number +[protected]
To transfer amount and i paid as per the deal. After one day i got know this is fraud team and making frauds and scams by using indian army profile pictures and names through olx and asking money to pay through phonepe

I kindly request to phonepe advise bank address details that connected to this phone number [protected], name - mukul kumar srivastava.

Hear i am giving transaction details for reference

The below are the numbers which i communicated to this team.

[protected]-katereddy syam kumar
[protected]-katereddy syam kumar
[protected]-mukul kumar srivastava
[protected]-un known

However same i have been complained to olx customer care with all the proofs and suspicious users detected by olx. Below is the compliant which sent to olx.

Wafting for positive feedback.

Thanks.

*quote *

Olx india — indian army aircraftman fraud on furniture deal - name - katreddy syamkumar

1 review

Visakhapatnam, visakhapatnam, andhra pradesh, india

Ma
Max2017 on jan 11, 2020

Mark as resolved

In olx user the name called as katreddy syam kumar working as indian army aircraftman confirmed that 20, 000 deal for the furniture. He told that he is working in indian army not possible to meet and not allow other people in army premises. He ask me to pay 5, 000 advance and through phonepe and balance can be pay after receiving the goods this is initial deal, but next day he ask me to pay 11, 550 for indian army sleeping charges to deliver goods as this is indian army rule, hence i believed and paid as he is an indian army person. And after one hour again he call and ask me to pay balance 3, 450. I paid this amount also. Total paid 20, 000 (5000+11, 550+3450). But goods not received, when i call him evening about goods status, he asks to pay again 15, 550. Which is security deposit can be refund. Then i said no this is not the deal. All this happens 8th & 9th january 2020 in visakhapatnam.

I am writing this complaint about there are fraud users in olx. How do we found them?
Infact there is team and group of people in india doing this type of anti-social activates in society and misleading the people using technology. This incident has been happened in visakhapatnam.

When i was investigated about this fraud all these mobile numbers registered in rajasthan and uttar pradesh telecom circle. But they are operating with visakhapatnam address in olx.

These are the mobile numbers for this team. Save this numbers as fraud in your phones for identification.

[protected]
[protected]
[protected]
[protected]

I kindly request to people in visakhapatnam and other cities in india if anyone noticed or received call calls from these numbers don’t deal anything and inform to your nearest police stations immediately.

Below some id proofs received from this team. This will help you to protect from these frauds.

Thanks

Verified support

Olx india customer care's response, jan 12, 2020

Dear olx user,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure olx community and remove users who do not comply with our terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an fir against the user and olx will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting olx!
*unquote *

Sir i do my fees payment through phone pe on 13 jan 2020 nearly at 9:00 am. The amount of rupees 1950 had been deducted from my bank account but not credited to the merchant hence my fees is not payed. The transaction id is ihdfe95cd74947da40b0abb9abcc70dd573f. I call the sbi customer care but said this is third party app and contact to the site from where you do payment. So please resolve this issue. Last date for fees payment is tommorow and i have to resolve this.. Please help me

On 10th of january 2020 i did a transaction of rs.1413.36 from phonepe app.
The transaction was failed but the total amount of rs. 1413.36 was deducted through my bank account.
I contacted my bank and phonepe about this issue but got no help from anyone.
Bank service just repeated everytime its not our mistake you contact phonepe and phonepe just repeated same thing to contact bank about this.
I am in a big loop now
Please help me.

I made payment of icici credit card rs. 4597.00 through phonepay from sbi saving account no. [protected] on 10th sept.'2019 but due to oversight i wrongly mentioned credit card no. [protected] instead of [protected]. I have been informed by icici bank that wrongly mentioned credit card no. Does not belong to anybody, hence this payment was not received by icici bank. Sbi is saying that payment was made to phonepay and phonepay is saying that payment was made to icici. I have personally visited to sbi home branch & icici bank as well as i made several phone calls to phonepay but no one is giving proper response where is my money? Please assist me to get my money bank to my sbi account and oblige.

I have made one cash transfer through phonepe and my bank account got debited but the account to which i have transferred amount is not yet credited.

Please note that the amount has been transferred by searching mobile number in phonepe.

Attached screenshot for your reference.
Please refund or take necessary action on priority.

I transfered an amount of rs 970 through phone pe upi transaction on 4 jan 2020 the amount was debited from my bank account but has not been transfered to the recievers bank account firstly the transaction was pending but even after it showed successful still the amount has not been credited to reciever and is not even refunded to me and phone pe helpdesk says that they have confirmation that amount has been credited. Pls resolve this problem.

Sir/madam,
I have received a fraud payment request tried to collect money from my account through phone pe. A person (Mobile number - [protected]) had also called on my number saying that i have been rewarded. But i've declined the request.

I request you to register my complaint. A screenshot of transaction interface is attached.
Thank you..

Yours faithfully
Achinta kumar dutta

Dear sir,

I have done transections through my phone pay account mobile no [protected] concerned account no. - [protected] of sbi ngm branch hisar-125001 to phonepay account [protected] on dated - 12.12.2019. But amount neither transfer to recivers account and nor returned to my account till 6.01.2020. Sir it is humble request to you that pls resolve the matter and refund the amount in mean time.

Sir i have not much amount left in my account and i have many expenses at my home and my family is not in good conditions so i request you pls take this a serious and necessary for me.

My phone pe contacts are having problem. All the contacts of my phone pe is changes to another person contact name. Person whom i'm sending the money is fine but my contact is showing with other person name. What should i do. May i know the problem... I saved one contact i want to sent money for that contact.in my phone pe the number is correct but name is changed..

On 26th of dec. I did a transaction of rs. 2000 from phonepe app. The transaction failed but the total amt of rs.2000 was deducted from my bank account. Utr no. Is[protected]
I contacted my bank & phonepe about this issue but got no help from anyone.
Bank service just repeated everytime its not our mistake you ve to contact phonepe & phonepe just repeated same thing to contact bank about this. I am really harassed by both of them. It's been 9 days and my issue is not resolved. So please help me

I have earlier uploaded rs 10, 000 from one debit card in order to transfer it in my bank account. But now it says that i can't transfer it in bank account due to non full kyc.
I live imn mumbai, still facing this problem. Kindly help me to either trasnfer it in my bank account or help to make my account full kyc complient.

Being the customer, i am open but phonepe is taking indefinite undeclared time.

My around 8200 rs is kept for non-use.
My phonepe id is [protected]

On 26th of december i did a transaction of rs.9893 from phonepe app.
The transaction was failed but the total amount of rs. 9893 was deducted through my bank account.
I contacted my bank and phonepe about this issue but got no help from anyone.
Bank service just repeated everytime its not our mistake you contact phonepe and phonepe just repeated same thing to contact bank about this.
I am in a big loop now
Its been 9 days and my issue is not resolved.

I had to send ₹40000 to relatives in my hometown and decided to do that through phonepe on 31st december 2019. ₹40000 has been deducted from my sbi account but the amount was not credited in the receivers account which is in axis bank. The customer service has been no help and both banks said the money is with the phonepe and they can do nothing about it. I’m totally stuck here with no help plus the phonepe customer service are rude and pathetic. This is my last hope and the money i needed to sent was for emergency purpose. Please help me as soon as possible

The money not yet deposited to the beneficiary. Its already 5th day of the transaction, when we approached the bank they are saying that contact phonepe customer care only. But phonepe customers not response and i fell not proper guidance so please resolve my queries and please call my number [protected]
Kindly do the needful at the earliest

P1912291125380791288042

I did a transfer of rs.5000/- from icici bank to axis bank through phonepe self transfer. The transaction showed as successful but amount didn't credit to either axis or icici. I have raised ticket on the same but phonepe team says the transaction is successful please check with recipient bank. When i checked with recipient bank they say its problem with phonepe, where should we go to get our money back?

Transation dtae: 01...

My name srinivas gurram. My friend sent money by phonepe about 40000 on 31/12/2019. I got notification message but amount not credited in my account. My utr id :[protected]
And my transaction id : p1912311149598646557220.
Till now amount not credited in my account. Please rectify problem as soon as possible. My registered mobile no [protected]

My account number with icici is[protected]. I had done a transaction of rs3666 on 31st to my axis bank account [protected]. The transaction shows successful from phone pay and amount is deducted from my icici account however it is not credited to my axis account. Transaction id is p1912311217592942046879. I have already shared the screenshot of my account balance to icici bank. Amd i am not getting any help through phonepe.

I had done a transaction of rupees 5000 on 31st December 2019.
The transaction shows successful in phonepe but it is not reflecting in my bank account. The transaction ID is P1912311249384021855630.

I spoke to phonepe customer care and they say that after the getting the confirmation from receiver's end only the status will be shown as successful. I went and spoke to bank people also, they are not of much help as this involves third party app. I am really confused as what must be done now to get the money back.

Please help me out in getting the money credited to my account safely.

On 31st december i made payment to axis bank INR 50, 000 but it is not credited to receiver account till now. I also made complaint to phonepe support but the issue is still not resolved. Ticket number # 81942991
UTR #[protected]

Its been 3 days, amount still not credited. Please help. I called by personal banker they said amount is already debited from my bank account and credited to other account. But receiver did not receive the amount till now.