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PhonePe Complaints & Reviews

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Updated: Jun 9, 2026

Complaints 3495

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262

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3233

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: vijay dandekar chawl,mahim road,, opp laxminarayan temple,, Thane, Maharashtra, 401404

28 nov 2019 transaction for payment lic premium via phonepe app but amount debited from bank but transaction failed. but amount not credit in my account so pleased help.
28 nov 2019 pay lic premium via phonepe and amount debit from account but transaction fail. and i call to customer care say hojayegga but till date no amount credit in bank. Bank say debit from account and middle phonepe credit but lic premium not paid because of transcation fail.
So pleased refund my amount as soon as possible.

PhonePe customer support has been notified about the posted complaint.

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P

Prajwal D Hope

Mar 10, 2020

My transaction has been failed but also I didn't receive my money back

K

kmsubash

from Perundurai, Tamil Nadu

Mar 10, 2020

I payed my Visa credit card bill Rs.47972 via phonepe but it is not reflecting on my credit card limit. Please refund my money immediately or make it to reflect immediately in my credit card. The amount is huge. Please help me. Please.

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The amount has not been transferred to the recipient account. The amount rs 1000 with utr id[protected] has not been transferred. I am attaching the statement of receipient bank account. I am deeply saddened by the lack of security in transferring my fund. I hope to find a solution as soon as possible. The previous 2 transactions were succesful but the 3 rd transaction of rs 1000 was not credited to receipient account.

Transaction id: p2003041232004714865090

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Address: C/o Gour Ch. Ghosh, Katwa,Manasapara, P.O.+P.S. - Katwa, Dist - Burdwan, PIN - 713130 (W.B), 713130

I initiated payment worth 30000 three times and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.

PhonePe customer support has been notified about the posted complaint.

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G

goutamghosh124

Mar 5, 2020

Problem has been resolved

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Address: 560021

Yesterday i did 10k transaction by phonepe to another number it was saying transaction failed, i saw the message (Don't worry! In case any amount is debeted from your account, you bank will credit it back within 1 working day.) but it almost 1 day over but still the the cash was not refunded to my account.
I want the amount to be refunded to my account by eod.

PhonePe customer support has been notified about the posted complaint.

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Address: #A2 , Samhitha Spice wood , East Block ,GM Palaya ,New Tippasansdra , Bangalore, , A2, Bangalore, Karnataka, 560075

I initiated payment worth 2757 and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.

PhonePe customer support has been notified about the posted complaint.

Mar 04, 2020

Updated by Aswin Sasi After calling phone pay and SBI customer care services they both are claiming it's not our technical Issue but ultimately money is been deducted from my account !

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Address: Mehsana, Gujarat, 384170

I pay on phonepe application by mobile tra. Id n2002232258576862614149 on dated 23/02/2020 rs. 861/- paid to sabarmati gas ltd. Trancation failed but till the date - time i have not received refund amount. Please do the necessary for this and have any further information required let me know at early. I hope from your side favourable reply to indian people. Thanking you.

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Address: 560010

Today 03/03/2020 i did recharge on airtel number of rs 449 using phone or portal... They deducted money from account and recharge has not done... And there is no response from customer support... And i have received message saying that it will take 48 hours to confirm... After 48 hours if recharge has not done they return the amounts... They are playing with customers... 48 hours is too long too wait and there is no guarantee also...

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Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101

I have booked a train ticket in phone pe, which was then cancelled, then i need to get the refund from the phone pe, after waiting for 7 days which they said to wait for the amount to credit into my account, i checked in phone pe, it says that the amount is credited into my account, but it's not, so i contacted phone pe, they said that amount is sent to the bank and suggested me to visit the bank with the arn number provided with the refund transaction.
When i visited the bank the are saying that they didn't get any amount, and he again suggested me to contact phone pe.
Finally i don't know where the money is?

PhonePe customer support has been notified about the posted complaint.

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D

Darling Arun

Mar 3, 2020

Hi my name is Arun my friend sent me money 1000 from phonepe payment is debited but money is not credited for my bank account
Transaction id :
P2002292045080615444334

K

Kumaramg Mg

Mar 3, 2020

Dear Sir,

please resolve the issue as earliest.

A

Arpit Kakad Patil

Mar 3, 2020

My money is debited from my account without my permission so please help for i am the costumer of phone pe
My money amount is big so please help me and refund my money please sir I want my money instantly please so please make my complaint and get action on these please i want my money anyway please refund .Y money as soon as possible

C

customer information only support

Mar 3, 2020

Dear sir my amount is debiit but account not credit balance ples help me sir 54251 is gon my phone pe account in my SBI account plz sir how to refund my money ...

A

Arya Amin

Mar 3, 2020

I have made payment to mgvcl via transaction in n2002291020062487664686 and bbps transaction id bd01madcof44 on 29.02.20,
i am not sure that, the payment is received by mgvcl or not as i have not received receipt on my mail,
i have already registered my mail id.

Request, kindly help
regds / kamlesh

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To
The branch manager
State bank of india
Basavan bagewadi

Subject:- raise a charge back against the debited amount in order to have refunded of rs 1000/-

Dear sir,
I, ravindra basappa badiger, an account holder in sbi basavan bagewadi branch, wish draw to attention against the debited amount of rs 1000/- on 29 feb 2020 time : 04:15 pm with
Utr :[protected] but this amount is credited to the wrong account. This transaction is made by phone pe application through utr :[protected] and transaction id no.
P2002291615234622060496. Kindly request you to raise a charge back complaint against the debited amount in order to have refunded.

Yours faithfully
Ravindra basappa badiger
Account no : [protected]
Mobile no. [protected]
Date : 29 feb 2020

PhonePe customer support has been notified about the posted complaint.

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Address: Rai medicals near ganga ashram, Sehore, Madhya Pradesh, 466001

I have made a payment to marchant through mobile number and he refusing that money not received even it deducted from my account and payment successful. Please help.

On the date 26/02/2020 at about 4 pm i made two payment to mobile number [protected], one through phone pe (1400₹) and another one through google pay (1000₹). Now he is refusing that he not received any money and not showing his records.

PhonePe customer support has been notified about the posted complaint.

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Address: VELUR BAZAR PO, Thrissur, Kerala, 680601

Dear sir/ma'am,

I have done payment for my mobile no. [protected] bill of rs. 514/- through phonepe app on 20th february 2020 with transaction number - n2002201821175931128787
I did not received the receipt for the same. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.

PhonePe customer support has been notified about the posted complaint.

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A

Arjunalex

Mar 3, 2020

I transacted on 25 Feb 2019.My money had get debited but transaction is failed Nd I didn't get the refund of that money till now..
when will I receive money.??
Please check this complaint.

B

Bharath VL

Mar 3, 2020

â€œ I want all transaction history clear for some personal problem so please this history hide on my profile â€œ

[protected] register no

P

Poonam Panday

Mar 3, 2020

Not reset upi pin something 4, 5 days why...?

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Address: Dupty para,katchary ,ranchi, Ranchi, Jharkhand, 834001

Website: Phone pe

Dear sir/ma'am,
Today in the morning I got a call from fraud person he told me that he is calling from phonepe customers services and we have offer for you and he told me to go on notification and click on pay option and then he transfer 3000 from my account to his account
Please look at the attached file and solve the problem asap please

PhonePe customer support has been notified about the posted complaint.

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G

ganubanker

Mar 3, 2020

Sir i have triyng to make payment of cbse exam fees through the QR sode scan at that time the amount deducted from my account but the payment not done succses, thats why i want my payment back .
MY Transaction ID :P2002221924194207299516

C

customer information only support

Mar 3, 2020

Phonepe support 9OO2223308/ [protected] my amount debut call now

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From 25.02.2020
Kundannoor
George wilfred
Elenjimittam house
Kundannoor
Maradu p o
Ernakulam dt 682 304

To

M/s phonepe

Sir :

Sub : wrong transfer of rs.5000/- on 8.1.2020 – dinesh kumar dupe

Ref : andhra bank account no:[protected] - dinesh kumar dupe - ifsc andb0002630

This is to inform that, by oversight, i have transferred through phonepe an amount of rs.5000/- on 8.1.20 to account no.[protected] instead of correct account no.[protected] pertaining to mr dinesh kumar dupe.

I, therefore, request you to kindly debit rs.5000/- from the above wrong account and credit to the actual account no. [protected] of mr dinesh kumar dupe immediately.

My sbi account statement showing the transfer is attached for your reference.

I regret for the inconvenience caused in this regard.

George wilfred
Mob : [protected]

Email: [protected]@hotmail.com

PhonePe customer support has been notified about the posted complaint.

Feb 25, 2020

Updated by Elenjimittam REQUEST FOR IMMEDIATE ACTION PLEASE.

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Address: Noida, Kanpur, Uttar Pradesh, 208001

Dear sir / madam

I inform to you that today i have a call on my mobile number.. He said to me i am calling from phone pe customer care regarding phone pe for new offer details. I share you some screenshots. Please check it. Kindly take some action for him. And please provide me my deducted money in my phone pe account asap.

Kindly look into this matter or shot out this problem asap.

Frauds name - aklesh kumar
Frauds mobile number - [protected]

Thanks and regards
Mohd arif
Uttar pradesh, kanpur nagar -208001

Mobile number - [protected]
[protected]

PhonePe customer support has been notified about the posted complaint.

Feb 25, 2020

Updated by fslfq09 Dear sir / madam

I inform to you that today i have a call on my mobile number..he said to me i am calling from phone pe customer care regarding phone pe for new offer details.i share you some screenshots. please check it . kindly take some action for him.and please provide me my deducted money in my phone pe account ASAP.

Kindly look into this matter or shot out this problem ASAP.

Frauds name - Aklesh Kumar
Frauds mobile number - [protected]

Thanks and regards
Mohd Arif
Uttar Pradesh, kanpur Nagar -208001

Mobile Number- [protected]
[protected]

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Address: Dehradun, Uttarakhand, 248008

Hello
I have been continuously receiving call from a fraudulent with no. [protected], who first robbed my father through phonepe request money and when i tried to contact him is threatening me and saying abusive words. He is so confident with our law and order that he is still using that number on whatsapp and literally saying these words-"you cant even touch my pubic hairs, and no one can do anything". I have already register a complaint in cyber cell dehradun about the fraud, but from there also didn't get any positive response. Other than the fraud which i do understand is our ends fault, the issue is more of a law & order failure where a person is getting a sim card without kyc and then using the same phone number on whatsapp even after the fraud. And as far as the bank response is concern they are as slow as they can and yet call their banking system user friendly.

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I initiated payment worth 9500, 9600 and 9500 three times and the transaction has failed. But the money has been deducted from my account and the receiver has not received the amount as well. When enquired with phonepe.. They tell they cannot do anything about it and ask the bank to help. The bank is telling that it is phonepe problem and around 100 people have already complained about it.

PhonePe customer support has been notified about the posted complaint.

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U

Uday Kumar Shetty

Feb 20, 2020

The problem has been resolved

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On[protected] i have done two transactions of rs.40, 000 each through phone pe to a merchant. Both the transactions were shown succesful but merchant didnt get the amount and money was debited from my account. The transaction ids are :p2002171847314451460230 & p2002171849391797091501.
The amount debited was total rs.80, 000/- and was not credited back to my account even after three days. The bank officials are not taking any responsibility on this transactions made through phonepe.
Kindly revert back my amount of rs.80, 000/- back.

PhonePe customer support has been notified about the posted complaint.

Feb 20, 2020

Updated by srajenn I have raised Tickets nos are 87139728 & 87139611

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A

Assistant Engineer Rayagada

Feb 24, 2020

I had booked a rail ticket through irctc app through phone pay. Amount deducted but ticket was not booked. Although 14 days had been lapsed i have not got the refund amount of Rs.5175.40.

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Address: Dhenkanal, Odisha

On 3rd february a sum of rs. 20000 got debited from my account but the transaction was failed. I complained to phonepe but did not get the refund stating the reason this is due to the technical issue of my bank. I have already lodged a complain in my bank and my bank says this is a third party transaction and they don't have anything to do do with this issue. With extreme dissatisfaction i request you kindly resolve my issue at an earliest. Thank you.
Anil kumar sahani
Mob no-[protected]

PhonePe customer support has been notified about the posted complaint.

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R

RakeshRaj374

Feb 24, 2020

Sir i have done payment for bajaj finance card but it regret my application and he say you have to do same process again so i dont want to be with them and i dont want to take his services, it seem like he make me fooled

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This is regarding phonepe app. It has been long since I am able to use my phone pe wallet cash. Although I am done with the min kyc, still the problem persists. This is a disgrace for such an app. After having a word with one of the executive, i was asked to refresh the page, delete all the cached files. I decided to reinstall the app. And to my surprise, the app can't be installed anymore. Like what is wrong with Phonepe??? Kindly look into the matter and try to solve the issue ASAP.

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Address: New Delhi, Delhi, 110018

I have not received cashback for delhi metro recharge for flat rs. 5 cashback offer available in phonepe.
And despite escalating it several times to all levels in phone pay, it is still not given. More over customer care is a trying to resolve tickets without providing any resolution.
Please check as this a forgery case, phonepe is making fool of persons just by displaying offers but not giving.

My name:- jatin taneja
Complaint pending since 2nd feb 2020.
Ticket no's 85830554 and 86073112

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