PhonePe Complaints & Reviews

I paid a merchant on 24.10.2019 via the phonepe app. The merchant did not get the money but there was transaction showing on my phone. I paid 85/- cash to the merchant due to some transaction problem. Then after i claim to the phonepe regarding the transaction. The phonepe employee called me on 26.10.2019 then asked me about a/c no & dob. After 1 min i got my 85/- refund money. Then after that, all the money deducted from my two accounts. The a/c no is [protected] (Sbi) another a/c no is [protected] (Indian bank). I got the call from [protected] & [protected].

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Address: Hoodi, WHITEFIELD bangalore Karnataka, 560066

I did a transaction of 5500 through phonepe upi i'd
Its showing transaction successfull and amount got also debited from my icici bank account
But the beneficiary account has not yet credited.
How to get the money back
I called phonepe customer care they are saying the transaction is successful from our end.
I am really scared.
I request you
Please help
Utr[protected]

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Address: -, 641602

Payment successful but amount not credited to receiver
Phone pay customer care again and again telling same answer
Also i checked with beneficiary account details
Mentally i am much disrupted
Rectify my problem
My number: [protected]
Amount: rs: 5000
Transaction id: p1911301930275143473144
Utr:[protected]

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Address: P.O.+P.S.-NEW BARRACKPORE,NORTH 24 PARGANAS, North 24 Parganas, West Bengal, 700131

I am recharge my jio number with upi account (Vpa-[protected]@ybl) of 394 rupees but recharge is not successful. But account debited (Bank reference nuber is[protected]. Please help me sir. Not credited the amount into my bank account till now. My jio number is [protected]. I am a poor man please please sir help me. I have two screenshot send you on transaction and bank messages.

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S

Swetudi

from Rajkot, Gujarat

Dec 6, 2019

I have made wrong payment 2000 in standard chartered bank account by mistake through phonepe application.so could you please get back to my account.
However i attached proof of payment.
Account Holder name:Vasu sharma
Account no:[protected]
SCBL0036021

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Address: Banglore, 560034

I have filled a bill of Gujarat Gas of Rs. 798/- on 21.10.2019 by my Kotak bank account no. [protected] through the phonepe. But its results came immediately that this transaction is not successful. So we have waited for more then two days for deposition of said amount in my above Kotak Bank account. Then we have launched the complain in the Phonepe but they told me that Rs. 798/- is created in your said account. We have enquired in the Kotak bank for many time but they replied me that the Rs. 798/- is not created in the account so we are unable to give you this amount. So please ask Phonepe to give me Rs. 798/- in my account so that I can get.

PhonePe customer support has been notified about the posted complaint.

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S

Sikkimee

from Pune, Maharashtra

Dec 10, 2019

I have transferred money 4000/- successfully but didn't received by receiver on 28nov 2019 Transaction Id- P1911281228160828345868.
Mobile Number registered- [protected]
Mr. Shankar Kumbhar
Receiver Id- [protected]@icici

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7

7588608830

from Mumbai, Maharashtra

Dec 11, 2019

I have recharged my sisters phone [[protected]] of Rs. 97.00 on 2nd Decembr 2019 through phonepe but she haven't received any recharge on her phone

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M

MADHURI MEDICALS AND FANCY

from Bhimavaram, Andhra Pradesh

Dec 11, 2019

3000rs Amount debited from my account but not credited to opposite person, showing pending status from 6 days

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Šhîvū Přîñçë

from Delhi, Delhi

Dec 11, 2019

Sir 2000 amount transfer but my account credit no sir credit to Karnataka Bank but my bank Vijay bank plz refund my money plzzzz

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S

Sonu Honey

from Hyderabad, Telangana

Dec 13, 2019

My money debited but not teceive message regarding this transaction.but the transaction succusfull in phonepe...the receiver not get money

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Hi,

I paid my HDFC Visa credit card dues of Rs 20000/- through Phone Pe app at 08:25AM/04-Dec-2019. I got the bill payment status as succesful with operator ref ID[protected] and the same amount was debited from my bank a/c (UTR:[protected]. But the amount was not updated against my credit card account.
I tried another payment of Rs 5000/- through Phone Pe app earlier (08:20AM/04-Dec-2019) and later (10:30AM/04-Dec-2019) it was credited instantly. I tried to raise a customer complaint on Phone Pe and I was asked to wait for the next few days.

Could you please clarify on why the biller has not acknowledged this payment unlike the other two cases.

Thank you!

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Address: Bangalore, Karnataka, 560037

Hi,

I booked the ticket through phone pe IRCTC app on 02August2019.
Journey date : 12 August 2019

From RJY to SBC (Sheshadri Exp 17210)

After chart prepared, the status of the ticket is RAC.

I wanted to cancel the ticket but not getting cancel option in phonepe IRCTC app.

I have only file TDR option available in phonepe IRCTC app.

Before 2 hours...

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Address: Faridabad, Haryana, 121002

I am unable to withdraw money from wallet it says offline kyc not available. As per phonepe, they don't have offline kyc available currently it makes my money stuck in the wallet.

Amount is in 4 figures and i cannot withdraw any money.
It's been more than 4 days and i am stuck.

Kindly look in to it or let me know the way file complaint with omdudsman.

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Rohit Kr. Rathore

from Gurgaon, Haryana

Dec 6, 2019

Its about the phone pay service. Paype cheat to customets in refund case. Always deduct cashback amount from total amount. When you asked for total amount they told its our policy. They cheated and abuse by agents when asking the question about this redeculous policy.

Suggest to no one use this app.

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A

Abhinash Padhi

from Mumbai, Maharashtra

Dec 6, 2019

A number -[protected] ... Call me to receive cash back of rs- 2599via phonepe they requsting to pay money n they tild that i recieved cash back u want to get thn pay... I safe my self from this type of call n fake cash back offers .
Dear phonepe,
I request that please solve this type of fraud calls. Thnk uu

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Address: SURVEY NO 134/2,GURUDWARA ROAD,WALHEKARWADI CHINCHWAD PUNE 411033, Pune, Maharashtra, 411033

Dear sir/mam,
2/11/2019 का मेरा 5000/- का पेयमेन्ट अभि तक मुझे नही मिला है.. आज १ महिना हो गया...मै जब भी कॉल करता हू आपके यह से बोलते है कि इंतजार किजीये 4/5 दिन मे हो जायेगा ट्रान्स्फर...ये सब क्या है... Phone pay फ्रॉड है क्या..

Please help me

Complaint no - 813418

Name - manojkumar dilip nirmal
Shop name - nirmal enterprises
Id no - [protected]@ybl
Mobile no - [protected]

PhonePe customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by manojkumar nirmal please reply me urgently

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A

Amardip698

from Mumbai, Maharashtra

Dec 3, 2019

I am trying to book a ticket on 21/11/2019 ticket not booked but balance deducted from my bank Rs 5241.53 . Whenever i call regarding this to customer service excutive told me i will get information refund regarding before 28 nov but nothing response has been given by them till this time.

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SAURABH TARAGI

from Agra, Uttar Pradesh

Dec 4, 2019

+1

Today i have done a transfer of15000 from phone pe to bob bank account the transection is success and money is debited from my account but not credited in recivers bank account
Transection id:P1911251110241902150896

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Address: 620001

Hello, i have paid for wood traders around 50, 000 inr & the amount was debited from my sbi account and the transaction was failed.

How to get the money back, from yesterday i am trying to reach customer support and was in to the bank and they said with 3rd party processing we cant help.

Is phonepe was not safe to send money?

I trying to contact the support, but no proper reply from their side. Pl help

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I send money to receiver with transaction id:-p1912021711192910430759 and money got deducted from my account, but receiver has not received yet.
Transaction pending with message "your payment has reached the receiver's bank. The bank should transfer the money to receiver's account with in two working days. Don't worry, your money is safe".

Please resolve the issue

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charan 436

from Bengaluru, Karnataka

Dec 3, 2019

I have transferred 8k in 2 times which means total amount ks 16 and the amount debited from my bank even though the transaction failed and the receiver didn't receive the money.
Need help on this.

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Pratik Pithadia

from Bargarh, Odisha

Dec 3, 2019

I am trying to sell the gold i purchased but it says transaction declined for security reasons. Please tey after 24 hours. I have submitted a complaint but haven't heard anything from their side. Please help me

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Saipujari142

from Delhi, Delhi

Dec 3, 2019

On date 28 Nov 2019, Money Debited from Bank account But not Credited into recipient BANK account, I got Below message After transaction,

Rs.17999.00 has been debited from your a/c no XXXX116597 on 28-11-19 towards UPI ID [protected]@ybl. Raise dispute or report fraud at kotak.com/fraud

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Priti Rayanotala

from Kolhapur, Maharashtra

Dec 3, 2019

After 6day i have transferred rs.2000/- to [protected] SBI bank a/c, sangli transaction also successful. But till not credited to the receiver account. Transaction no P1911211241176972247356 But issue is till pending. Kindly look into the issue

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Priti Rayanotala's reply, Nov 27, 2019

Sorry before 6 day on 21 nov 2019

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Rupees 1000 were sent to me and it showed that the amount of money was updated on phonepe app and the transaction was declared successful.

But when i checked my balance the money was still not credited as it was not showing the money. While it shows transaction success from the sender's side.

I also took a mini statement of my account by it does not show any such transaction.

Please help quickly.

PhonePe customer support has been notified about the posted complaint.

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keshavam

from Gulbarga, Karnataka

Dec 3, 2019

Rs.10, 000/- amount transferred to receiver bank sbi as per UTR NO.[protected] DATED:17/11/2019 TRANSACTION ID:P1911170725113867017042. BUT AMOUNT DEBITED FROM THE SENDERS ACCOUNT AND NOT CREDITED TO RECEIVER BANK ACCOUNT. PLS SEND BACK THE AMOUNT TO CREDITORS ACCOUNT.

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keshavam's reply, Nov 28, 2019

Rs.10, 000/- amount transferred to receiver bank sbi as per UTR NO.932107654046 DATED:17/11/2019 TRANSACTION ID:P1911170725113867017042. BUT AMOUNT DEBITED FROM THE SENDERS ACCOUNT AND NOT CREDITED TO RECEIVER BANK ACCOUNT. PLS SEND BACK THE AMOUNT TO CREDITORS ACCOUNT.

keshavam's reply, Nov 28, 2019

we already discuss the bank manager. manager told with me we are not responsibility phone pay transaction. So we can not raise any online complaint or charge create back. Phone pay only responsibility on this matter.So, please back my money my account early.

L

Laxman Lal Gadari

from Mumbai, Maharashtra

Dec 4, 2019

Sorry my pamat

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Address: Bangalore, Karnataka

Transaction id: p1911292024580656435396

There was a inr 100 transaction made using phone pe. The money was deducted from my account but was not received by the payee.

I raised a ticket for this and the customer support responded that : the transaction status will be confirmed after 2 working days.

This is the second time this issue has happened.
My issue with this transaction is that if there is certain issue with the banks the transaction shouldn't have been initiated in the first place.

Another thing is that when i asked for account deletion, then they told that only logging off is possible. Account can be deleted. This is completely a violation of customer's private data.

PhonePe customer support has been notified about the posted complaint.

Dec 26, 2019

Updated by Subrat_Samal01 Could you please provide any update on this

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Parul.kamboj

from Delhi, Delhi

Dec 3, 2019

I have booked a train ticket through phonepe amount deducted and sgowed me ticket is booked but ticket is not booked and on reachingstation i came to know money deducted and ticket status is not bookedi have to give 1600 rs for tatkal ticket after boarding instead of 670 amount how is responsi le fir my liss

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Parul.kamboj's reply, Dec 2, 2019

Matter not resolved

Parul.kamboj's reply, Dec 2, 2019

Please help me who is reponsible for my loss of rs 1000 more paid on train ticket

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They are cheating people as they accept money in wallet but when i try to transfer to my bank account it says that an offline kyc should be done i had already done a digital kyc, i was trying to recharge my mobile through the wallet, i cannot even do that. Its a trick of phone pe to accumulate money. Why they accepted the wallet transfer if it is frozen due to offline kyc requirement. The amount is rs. 500 but they are cheating people. I tried calling their customer care but no one picks up the call.
Registered no. [protected]

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New Grace Musicals Villivakkam

from Delhi, Delhi

Dec 3, 2019

My mobile [protected]
This is second time i face this problem plz do this issue
asp

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Pranil123

from Ahmedabad, Gujarat

Dec 3, 2019

With reference to Transaction ID: N1910142214081981267553 on date 14/10/2019 time 10:14 pm transaction was made to pay electricity bill Rs. 1634, transaction was failed but money was deducted from bank, but it was not refunded till date. Please do the needful for the refund

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Address: Udupi, Karnataka, 576104

I have booked a ticket in sugama bus in their official website on 30 nov 2019 via phonepe app. The price of the ticket was 974.02inr. While processing the ticket booking, ticketsimply showed an error and i submitted the pay button again. The transaction was successful the second time using bitla software. However, the money is deducted twice, and both are successful transactions.
Kindly help me to get refund.

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[protected]
Now i received call from this number
He said that you won 2200 rupees in your phone pay wallet...
And he ask me about my a/c information and UPI pin when i refused him to give my all personal information
He abused me and talk to me like uneducated person
So please take action against him as soon as possible and inform me......

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7 Comments

Money debited but not credited in other bank account, please verify and credit the amt-1000/- as soon as possible, as it is uregnt for the other person to pay the bill for the same, so need to have appropriate amount into the account as there is insufficient amt available into the account for no transaction credited into the same persons account, so need appropriate help and will request you send and do the transaction of the same as soon as possible.
Thankyou.

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Phonepe transaction id : s1911161605300781796723
Phonepe transaction date : 16th nov 2019 04:06pm
Payment mode : [credit card - 140.98] + [phonepe wallet - 9.02]

The said transaction has failed on phonepe. However, credit card payment of 140.98 has been claimed by the merchant on 18th nov 2019 (Via credit card ref no = [protected]).

I have raised multiple tickets to resolve this. However, it looks like phoepe is another scam. I will request you to please help me in this regard. Also, fine the phonepe merchant.

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Address: wakad,pune , Maharashtra 411057, Pune, Maharashtra

I have booked flight ticket from phone and unfortunately my flight got cancelled from airline side and they have refund full amount to the booking vender (Phonepe — makemytrip) but while phonepe refunded the amount to me, they have deducted 507 rupees while there is no cancellation charge. I have been following it up for more than 2 months but no resolution.

Ticket number:73768170

Register contact number:[protected]

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Yesterday (27/11/2019), i transferred rs.2000 from my bank account to other bank account using phonepee.
Money got deducted, transaction was marked successfull, but not received by receiver's bank.
When i contacted phonepee support, i just got an automated reply saying that receiver bank has confirmed the receipt of amount and asked me to check transaction logs of receiver account, which clearly shows no transaction like this happened.

PhonePe customer support has been notified about the posted complaint.

Nov 27, 2019

Updated by sweetishende yesterday (26/11/2019)*

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PhonePe Complaints & Reviews

File a complaint to PhonePe

PhonePe reviews & complaints page 96

fraud transaction without I knowing all this

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amount debited from my account but not credited to beneficiaries account.

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payment successful but amount not credited to receiver

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debited my upi account but recharge not done

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refund of money for my bill payment of gujarat das of rs. 798/- in my kotak bank account no. 6612431454

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hdfc credit card payment with phonepe app is not reflected in biller account

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did not get refund amount for file tdr for rac ticket thirty minutes before the scheduled departure of the train

phonepe wallet frozen

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rs 5000/- payment not received

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phonepe transaction failed but amount debited

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transaction pending — money deducted

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transaction completed but money not credited to bank account.

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poor support

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wallet frozen kyc

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money deducted twice for a single bus ticket

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fake call complaints

money debited but not credited in other bank account

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transaction failed but amount claimed by merchant from credit card

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correct amount not refund

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transaction successful but money not credited to receiver account

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