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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 97

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R
rishabhprivate2
from Mumbai, Maharashtra
Nov 26, 2019
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Yesterday my father (advocate) got call from a person named Manjeet fauji who told that he has a new case for my father and he will pay the money from phonepe but as my father don't use phone pay he told that person to send money in my phonepe account I talked to him and he said he is a Army official and that the process of paying from Army merchant machine is a little different so he first send me 10 rupees which first I have to pay then I will get 20 rupees which means I got overall 10 rupees then he said he will now send me 10000 which first I have to pay as a request came from cashfree at Yes Bank but I didn't pay that amount and I told him you cannot fool me and then he told me that yes in reality he is a fraud and he also talk to me nicely and insisted me me to not tell this to anyone so that he don't have to change his number I told him yes and asked how much does he earn by doing this he told me[protected] per month. And today when I give a miss call his number is active currently so I think if you guys will try I then we can trace that fraud and we can save many peoples from losing money so please take this matter seriously
PhonePe customer support has been notified about the posted complaint.
Nov 26, 2019
Updated by rishabhprivate2
Phone number of that person is [protected]

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    T
    tanish4643
    from Anandpur Sahib, Punjab
    Nov 26, 2019
    Resolved
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    Resolved

    Yesterday (November 25th, 2019), i transferred rs.6000 from my bank account to other bank account using phonepe.
    Money got deducted, transaction was marked successfull, but not received by receiver's bank.
    When i contacted phonepe support, i just got an automated reply saying that receiver bank has confirmed the receipt of amount and asked me to check transaction logs of receiver account, which clearly shows no transaction like this.
    Nov 27, 2019
    Complaint marked as Resolved 
    Got the money after 3 days
    PhonePe customer support has been notified about the posted complaint.
    I had booked a train from roorkee to NDLS using ixigo and paid via phonepe. The transaction id is C1910162115387587209239 in phonepe. ixigo denies recieving the amount. The trip id is IXITR[protected] in ixigo. Kindly clear it and pay it to ixigo so that i can get my money back.
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      M
      mothukuri nageshwerrao
      from Hyderabad, Telangana
      Nov 26, 2019
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      Address: Hyderabad, Andhra Pradesh, 501512

      I sent 10000 rupees on[protected] from my sbi acnt to axis account, money deducted in sbi account but not credited in axis account. I enquired bank side and phone pe support no one is solve my issue, bank person saying that ur used 3rd party app so we r not responsible, and phonepe saying contact bank persons,,, i dont know what can i do so plz solve my issue
      PhonePe customer support has been notified about the posted complaint.
      Nov 26, 2019
      Updated by mothukuri nageshwerrao
      Transaction id is P1911251639530323316204 AND UTR NO IS[protected]
      Good morning sir on 24.10.2019 i ll send to money of rupees 3600 to number [protected], so debited my account bout not credited to said account number, more over i ll raise the ticket bearing number 75407815 there is no use, please kind sir please solve the problem please credited amount on my account
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        V
        vamsi1922
        from Mumbai, Maharashtra
        Nov 26, 2019
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        Sir this is vamsi sai. On 25th november 2019 i have made a transaction of 2000 rs to my friend but it was failed and money was debited from my account and receiver didn't received money. According to my bank statement it is showing that money was debited and receiver didn't received money. I contacted my bank they are saying that it is responsible for phone pe only and told me that contact them and requested complaint regarding this but no response. So kindly solve my problem as early as possible.
        PhonePe customer support has been notified about the posted complaint.
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          V
          vamsi1922
          from Mumbai, Maharashtra
          Nov 26, 2019
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          Sir on 25th november 2019 i have made a transaction of 2000 rs to my friend. But it was failed and money was debited from my account and receiver didn't received money. According to my bank status money was debited from my account and the receiver didn't received money. Sir please either refund the money into my account or transfer the money into receiver. I also contacted my bank but they are saying that please contact your phone pe contacter. Sir please solve my problem as early as possible
          PhonePe customer support has been notified about the posted complaint.
          Nov 26, 2019
          Updated by vamsi1922
          Please solve my problem as early as possible
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            V
            Veeresh R
            from Delhi, Delhi
            Nov 25, 2019
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            Address: Benaka pet clinic ,Shankar mutt near watertank bangalore, Bangalore, Karnataka, 56079

            DATE : 24/10/2019
            CLIENT NAME : VEERESH
            Account no[protected]
            Pet doctor : Dr, divakar
            UTR[protected]
            Requsting For refund (1625/-)
            I Have Done 2 Times OF TRANSCATION ON 24TH OCT & Both are CANCELLED at a time also DEDUCTED amt From MY Account, Next day on 25TH OCT RETURNED Only 1 Amt another amt OF 1625 RS IS NOT returned ALREADY 30 Days gone
            PhonePe customer support has been notified about the posted complaint.
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              M
              mamuka mashudh
              from Mumbai, Maharashtra
              Nov 25, 2019
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              Address: 574243

              Dear sir/madam. Today i need to travel to bangalore. So i book a ticket from kabaka puttur to ksr bangalore from irctc and paid amount using phonepe. This is not user friendly app. My phone pe account number is [protected] already debited my money but not credited it to irctc. And in their app it's mentions like if not booked refund initiated within 3 days. I need to go for bangalore today. If not booked means why they debited the amount.

              This is happened same for me. Once i paid money to a hotel. But but credited from my app and not successful. After 3 days its credited to hotel.

              How can i eat food. These peoples playing with us.
              PhonePe customer support has been notified about the posted complaint.
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                A
                Anupamv0110
                from Bengaluru, Karnataka
                Nov 23, 2019
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                Address: Sagar, Madhya Pradesh, 470113

                I had transfer 5000/- on 21th nov 2019 through phonepe to my nephew's account, my transaction is successful and amount had been deducted from my sbi bank account but it is not credited to my nephew's account which is at sbi bank.

                Phone pe customer service saying that we can't help please visit your bank... After visiting my bank they saying that contact phone pe service...

                What should i do... Please help
                PhonePe customer support has been notified about the posted complaint.
                Today unable to login in phone pe account, showing unknown error, internal server error etc, forget password also not working... even after reinstall of the app same problem observed
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                  M
                  Mandeepdhodi
                  from New Delhi, Delhi
                  Nov 22, 2019
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                  Yesterday i have transferred rs.5000/- to [protected] punjab and sind bank a/c, delhi transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no[protected]. But today i checked the ticket status it was resolved.. Transaction no (P1911201328356769531134). But issue is till pending. Kindly look into the issue
                  PhonePe customer support has been notified about the posted complaint.
                  Nov 22, 2019
                  Updated by Mandeepdhodi
                  Again.again they r saying this but there is no amount credited

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                    A
                    Afshan Pathan
                    from Mumbai, Maharashtra
                    Nov 21, 2019
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                    Address: Sai Shraddha Apt, Sector -9 , New Panvel, Navi Mumbai, C-Wing, Mumbai City, Maharashtra, 410206

                    I purchase pubg uc for Rs 799 on 21 Nov 2019
                    My money got debited from my account but it showed that purchase has failed.I didn't receive my uc not did I got any refund.Please either give me uc in pubg mobile or refund my money.
                    The transaction reference is AXI1ac8503eeed24ceaaa54ce07afda0d7f.
                    I contacted in game customer support but haven't got a reply.
                    I also mailed pubg support and didn't get a reply.
                    Please solve the problem ASAP.
                    PhonePe customer support has been notified about the posted complaint.
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                      J
                      Jayanth Ivvala
                      from Hyderabad, Telangana
                      Nov 21, 2019
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                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201314

                      Phonepe is still processing my complaint against a disputed transaction which was done on 4th nov 2019. I approached the concerned bank in this regard, but it seems there is no use from their side.

                      This transaction i was did using upi gateway thinking that it is easy and hassle free.. But its became a hassle for me.

                      Kindly resolve this issue against complaint ticket number #76071743
                      PhonePe customer support has been notified about the posted complaint.
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                        T
                        Tanu_Goyal
                        from Bengaluru, Karnataka
                        Nov 20, 2019
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                        fraud transaction complaint through phonepe app

                        Address: H No 83, IAS Layout, Near Lake Shore Homes, Kasavanahalli, Bengaluru, Karnataka, Bangalore, Karnataka

                        I am an authorized PhonePe user, I have uploaded a advertisement for selling Exercise Machine on Olx App through which one person named Sandeep Chauhan has connected to me for purchasing the product on 20th Nov 2019 around 10:50 AM. The person was ready to purchase and he mention to do transaction on PhonePe App instead of cash. He told me that I am sending a screenshot of QR code on your whatsapp number. He has sent the QR code on my whatsapp...
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                        K
                        kumar9982
                        from Karnal, Haryana
                        Nov 20, 2019
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                        Address: Karnal, Haryana, 132001

                        I have make payment through state bank of india account no. [protected] name of sunil kumar to fastage account from phone pay at netc. [protected]@hdfcbank instead of netc. [protected]@icici my state bank of india account debited for rs. 500/- but credited in fastage account vide txn. Id p1911181426284020723664 utr no.[protected] dt. 18.11.2019 at 02:26 p. M. So you are requested to please refund the same in my account

                        Sunil kumar
                        Contact no. [protected]
                        PhonePe customer support has been notified about the posted complaint.
                        [protected]
                        Smart Sanjay Mari's reply, Nov 15, 2019
                        My tneb bill transaction failed
                        My transaction of electricity bill us being failed and today is last day of bill and phonepay refund me this money after 9 day so i charged of ₹428 as fine.who is responsible for that and this is my first time on net banking.right now im very u
                        pset
                        Dear sir irequsted my phone pe 09nov2019 01.51pm [protected] this phone number r not recved in 1500rupes amount please sir I requsted se my immditly transferred in my accont UTR NU[protected] my contact number [protected]
                        I, ve recharged 199rs plan on idea network, money has been debited but recharge has failed or message not came...
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                          S
                          shibbandyopadhyay
                          from Chas, Jharkhand
                          Nov 20, 2019
                          Resolved
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                          Resolved

                          Address: shyamnagar,noapara, 743127

                          Tomorrow at night after 8.30 p. M on 19th november 2019 i have given amount to cesc rs 1940 by phone pay but transaction has shown failed. My mobile no is [protected].
                          I have received a message from phone pay that money is returned then tell me when will i refund my money. From phone pay one massage has sent that money will return within 7-9 working days. Kindly tell me the actual date when i will receive.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          PhonePe customer support has been notified about the posted complaint.
                          I was trying to pay my electricity bill payment through PhonePe app my transaction was decline on 25 February 2019 and I haven’t got refund of it transaction I’d - N1902251713480949988754
                          Axis Bank Customer Care's response, Nov 20, 2019
                          Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-ibmb-1.aspx Regards, Team Axis Bank.
                          Hi, we regret the inconvenience caused. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as... Regards, Team Axis Bank.
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                            Y
                            yashpal1951
                            from Gurgaon, Haryana
                            Nov 19, 2019
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                            Address: H 168, R.K. Vihar, 29, I.P. Extension, New Delhi, Delhi, 110092

                            I made a payment amounting to rs.1500/- on 5th october through phonepe. The transaction id provided by phone pe for the transaction is n[protected] against the bill for landline no. [protected] (Airtel). I may be informed that the amount has not been credited to my landline bill even after one and a half months. Repeated inquiries have not been successful and i have repeatedly been told to approach airtel and not phone pe. It is not clear to me as why should i approach airtel when i have made payment to phone pe who should own the responsibility for the transaction to reach its destination. I may request you to either resolve the matter, trace the missing amount and send it to its destination or tell me clearly that you are not interested in resolving the issues as it appeared from earlier replies.in that, i shall have to stop using your app in the future.
                            Dr. Yash pal sharda
                            Mob.[protected]
                            E-mail id [protected]@gmail.com
                            PhonePe customer support has been notified about the posted complaint.
                            Consumer No:[protected] says invalid/incorrect in phone pe, but the consumer is active, I have paid the previous bills but the only this time it shows invalid error, Please address this issue soon
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                              Hi,
                              I made a transaction of 2000 to my teacher in june 2019. Transaction was successful and money was deducted from my account but it was not credited to my teacher's account. Now when i came to know about this in november and called the customer care of phone pe, she said that this transaction is more the 4 months old so she cant do anything in this case. At the same time since this money was deducted through my sbi account registered...
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                              nick84
                              from Bengaluru, Karnataka
                              Nov 18, 2019
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                              Address: New Delhi, Delhi

                              I m phone pe user phone no [protected]. Phone pe has been running a scam n fooling people with fake offers where no money /scratch card gets credited. I received an offer where in if i scan n pay at any shops i will receive scratch card, mentioning any merchant (not explaining merchants registered with phone pe). There is no exclusion mentioned about users not considered merchants in T&C clearly?? I HAVE ASKED PHONE PE TO DELETE MY ACCOUNT PHONE PE REFUSED TO DO IT. Phone PE is selling my personal confidential info to telemarketers that i am getting calls for credit card, personal loans etc. How do these ppl know my phone no registered with PhonePe?? I have sent 700+ emails to Phone Pe support but i only get copy+paste response not sure if its answered by humans!
                              I demand compensation and delete my profile and proof of the same.
                              PhonePe customer support has been notified about the posted complaint.
                              Money deduct from sender's account but not recieved to my SBI account State Bank of India SBI

                              Gaurav Banait

                              Accn. No. :- [protected]

                              Ifsc code :- SBIN0003462
                              I transfered money to my sister 15000 and they charged extra 1500 from my account and it doesn’t even show on transaction history
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                                P
                                Pori12
                                from Margherita, Arunachal Pradesh
                                Nov 17, 2019
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                                Address: Jorhat, Jorhat, Assam, 785001

                                Hello sir

                                Me porishmita. I am sbi account holder. I recently downloaded the phonepe app. Today[protected] a call came to me as from phonepe where they unknowingly deducted money from me of 600 amount. I have no idea what they told and taken the money. I am student. Please i kindly request you to help me from this situation. Please help me in refunding my money.
                                PhonePe customer support has been notified about the posted complaint.
                                PhonePE should be officially named as "FRAUD PE" and customer support should be called "FRAUDPE SUPPORT"!!
                                Please note PhonePe uses personal info such as phone no and bank account linked details with telemarketers!! You will start getting calls for loans and credit cards for the no you registered on Phone Pe!! Deleted phone Pe from your phone to safegaurd your info and demand phone pe to delete from their database!
                                Keep track of your bank account as they deduct money from your bank account directly, remember they ask permission to read SMS, this is NOT SAFE!!
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                                  S
                                  santosh solutions
                                  from Mumbai, Maharashtra
                                  Nov 17, 2019
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                                  Address: Plot 2 A babale Galli angol Belgaum, Belgaum, Karnataka, 590008

                                  Sent money to wrong number it's my hard earned money please refund my money! I was not aware of this until i got to know it sent to wrong number please please refund my money
                                  A fraud sent message he is selling phone in olx told hell courier the device i sent the money then he blocked my calls and the phone number is coming switched off.!! Please refund my money
                                  PhonePe customer support has been notified about the posted complaint.
                                  Dear Santosh,

                                  Thank you for sharing your concern with us and we regret the inconvenience caused to you.

                                  We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

                                  - Your registered phone number on OLX
                                  - Transaction receipt if any, in context to advance payment.
                                  - Ad id through which you have contacted the seller.
                                  - Chat/message history with the seller.
                                  - Contact number/email address of the seller.

                                  This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

                                  Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

                                  Awaiting reply from you!
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                                    Beingfaisal
                                    from Mumbai, Maharashtra
                                    Nov 17, 2019
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                                    Address: Kamla Nehru Nagar Jodhpur, Jodhpur, Rajasthan, 342008

                                    Mere mobile sell ka add olx app pr dala hua tha kuch time k baad ye [protected] number se call aya tha m aap ka mobile purchase krna chahta hu or deel done b ho gyi thi dono k beech m, us user ne bola phone pe se payment kr rha hu what's app pr ek screen shot qr coad ka send kiya mene phone pey se scan kiya or mere account se 5000rupay debit ho gye mere saat fraud kiya us user ne plzzz aap kanooni karvayi kre us k khilaf plzzz mere pass iski call or baat ki hue recording h or qr coad k pic h jo usne send kiye they or mere 5000 rupay debit hone ka b screen shot h mere pass plzzz kese b kr k us k khilaf kanuni karvayi kriye plzzz phone pe and rbi muje mere 5000 rupay wapas chahiye aap help kijiye meri plzzz contact me [protected]
                                    PhonePe customer support has been notified about the posted complaint.
                                    Dear OLX User,

                                    Greetings from Team OLX!

                                    We would be more than happy to help you.

                                    Would request you to elaborate on your concern so that we can assist you accordingly.

                                    It would be great if you could share the contact details of the person that you are referring to.

                                    In case of further query or clarification please call our customer care number [protected] (10:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

                                    We look forward to serve you better.
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