PhonePe Complaints & Reviews

As per the offer mentioned in offer section upto rs 1000 cashback will received in electricity bill payment. When i have not received i complaint to phonepe than they denied that i am not eligible. I attached the terms and condition mentioned on phonepe than they agreed there mistake but still not answering because they know they have made mistake and now they have to answer and pay to all the costomers too because if there mistakes

I did the transaction of rs.20000 from my state bank of india account to jammu and kashmir bank jandrah branch. Through phonepe on 5th june 2019after the transaction the money credited to my sbi account but after few minutes that rs.20000 auto debited from my account.
But that money neither credited to my bank account nor j & k bank.
I am requesting you kindly solve this matter as soon as possible.
It's been more than 6 month we are trying.
Kindly refund my money as soon as possible

I send rs10000 for canara bank account. Actually am doing one mistake account nomber is digit of 13 nombers am typing only 12 nombers. Amount is debited from my account. But stilll amount not credit my account. N still am not get back my money. It’s worst experiance for me from side of phonepe. I need money please urgently solve this probluem and return credit my money to my account.

I have complain earlier regarding my money. As still i have not rcvd my money thrue phone pe. My coulige sent me 40000rs by phone pe. But in his mob transaction failed showing. But money deducted from his account and yet not rcvd in my account. The transaction done on 11th dec 2019.10.31. Pm. Bank answer us money deducted and showing in bank statement so pls contract phone pe. So pls give me the solution.

On the 15th december, i was attending the u2 concert in mumbai. Along with our ticket we were given an rfid card by the organisers book my show. The concert organisers insisted that we had to download this app phone pe and use the card for all transactions as we were unable to carry water to the venue and would need to buy f&b with the card only.

Firstly the app had major issues with it. It wasn't allowing us to feed in the data properly. It did only one part of the kyc, it wouldnt scan the card and finally when i managed to transfer some money from my account to the phone pe wallet, it would not allow me to transfer the money to the card and instead withdrew another amount onto the card directly from my account.
My money is stuck in that wallet as the app wont allow me to withdraw or transfer as kyc is incomplete. Here's the best part, kyc is incomplete and full kyc is still unable in my location apparently - in mumbai city!!!

So the money is stuck. The service centre when contacted tells me i can use it for any other transaction so i tried to go to one of the online stores they are supposed to have tied up with. You will love this part... Guess what, the store licious for food, is supposed to be tied in with them. Once i go to licious and went to pay - their wallet doesn't even show phone pay as a wallet. So once again i cannot use it.

I think either the app is absolutely useless or a big scam.
Please help me get my money back. And make sure half-baked apps are not allowed to operate as they scam people off their money.

Sir maine 2000rupay SBI se phone or me send Kiya tha but Abhi pahucha nhi mera account no [protected] hai but send me aage star ban Jane ke wajah se PURA dikh bhi rha last ka 4 digit to Sahi hai mera baki star hone ke Karan bhi dikh pa rha uska transection id P1912101235520065166079 ye hai aur UTR NO[protected] hai sir meri help kariye Mai bahut paresan hu please AAP ka bahut help hoga mujhpar

I made a credit card payment by transaction id 912072313220272305067 amounting to 15000 inr which is a considerable amount.

The app shows status as successful but credit card company has received no payment for the transaction. The customer care executives just say that as the status is successful, phonepe app cannot do anything, and to sort out with my bank

The amount is considerable and this amounts to blatant fraud. I have used the app to make the payment and the app should be responsible for final customer satisfaction.

Transaction is successful but
Money is debit
Sender account not credit
Transaction id : n1912111743318463532246
Utr[protected]

Transaction date 11/12/2019

Amount is 1, 286 rs.

Phonepe customer service is very bad
Not any response for me
I want my money
Transaction is successful but not credit my money please help me sir

I have already done payment on 02/12/2109 throw phonepe rs 4684 my credit card xx9004 but still not update look at this matter urgently.

Mode of payment : upi-phonepecardpayment
Date of transaction : 02/12/2019
Other bank account number : [protected]
Name of the other bank : hdfc bank
Payment amount : 4684
Transaction no : (In case of neft payment)
Ifsc code of other bank : (In case of neft payment)
Arn number : (In case of visa money transfer)
Reference number : (In case of click to pay - 14 digit alpha numeric) [protected]

Dear sir,
I am a user of phone pe having regd number-[protected] sent money amount 1000 rupees to another phone pe user having regd number-[protected] on date01/12/2019. Amount deduct but status showing pending. After one day of transaction i had complaint a ticket against it (Ticket no[protected] but it could not solve.
After that i complainted through mail. After one day my status shown transaction successful but receiver did not get the money after he got the received

According to bank amount not transfer to receiver account by phone pe.

Transaction id-p1912012122012036198045

Utr[protected]

Kindly look into the matter

On 28th November 2019, I made a transaction of Rs. 10188 to Fitternity via PhonePe using SBI account. PhonePe app says transaction is successful, amount is debited from my account, but merchant did not receive. Amount is not credited back to my account. Unable to raise SBI chargeback as PhonePe is not SBI app. Please help.UTR:[protected]

Transaction date:28th November 2019
Amount: 10, 188

Sir, pankaj kumar shakla is working on the phone in the company of satvir singh, in the sales of tim, i am completing my work every day but still satvir singh is putting my absent and i spoke to me very much and talked to me also abused and repeatedly telling me to leave my job, i have been working for 2 months, i have not even got my company id card

Regards
Pankaj kumar shukla
Mobile [protected]

Yesterday i send the amount to wrong account by miss, i entered the last account number is wrong i have to enter 2 but i entered 0, plz it's really hard, that amount is for school fees, by tomorrow i have to give plz refund the amount, it's really urgent, tommorow have to pay the school fees, from 1 month i didn't give the fees, i am just giving the reason, the ll make stant out of the class it's really hard for us, plz send back the amount plz

On 23 nov 2019. I have transferred rs 10000 to jebaraj ([protected]) but the amount has not been credited to his account. My phonepe number is [protected]. I have contacted bank, there suggested to raise a complaint, i'm a common man who earns rs 300 a day, this ten thousand means alot to me, so please kindly send back the amount to my account. The transaction id is p1911231307284614678730 and utr :[protected]

I paid a merchant on 24.10.2019 via the phonepe app. The merchant did not get the money but there was transaction showing on my phone. I paid 85/- cash to the merchant due to some transaction problem. Then after i claim to the phonepe regarding the transaction. The phonepe employee called me on 26.10.2019 then asked me about a/c no & dob. After 1 min i got my 85/- refund money. Then after that, all the money deducted from my two accounts. The a/c no is [protected] (Sbi) another a/c no is [protected] (Indian bank). I got the call from [protected] & [protected].

I did a transaction of 5500 through phonepe upi i'd
Its showing transaction successfull and amount got also debited from my icici bank account
But the beneficiary account has not yet credited.
How to get the money back
I called phonepe customer care they are saying the transaction is successful from our end.
I am really scared.
I request you
Please help
Utr[protected]

Payment successful but amount not credited to receiver
Phone pay customer care again and again telling same answer
Also i checked with beneficiary account details
Mentally i am much disrupted
Rectify my problem
My number: [protected]
Amount: rs: 5000
Transaction id: p1911301930275143473144
Utr:[protected]

I am recharge my jio number with upi account (Vpa-[protected]@ybl) of 394 rupees but recharge is not successful. But account debited (Bank reference nuber is[protected]. Please help me sir. Not credited the amount into my bank account till now. My jio number is [protected]. I am a poor man please please sir help me. I have two screenshot send you on transaction and bank messages.

I have filled a bill of Gujarat Gas of Rs. 798/- on 21.10.2019 by my Kotak bank account no. [protected] through the phonepe. But its results came immediately that this transaction is not successful. So we have waited for more then two days for deposition of said amount in my above Kotak Bank account. Then we have launched the complain in the Phonepe but they told me that Rs. 798/- is created in your said account. We have enquired in the Kotak bank for many time but they replied me that the Rs. 798/- is not created in the account so we are unable to give you this amount. So please ask Phonepe to give me Rs. 798/- in my account so that I can get.

Hi,

I paid my HDFC Visa credit card dues of Rs 20000/- through Phone Pe app at 08:25AM/04-Dec-2019. I got the bill payment status as succesful with operator ref ID[protected] and the same amount was debited from my bank a/c (UTR:[protected]. But the amount was not updated against my credit card account.
I tried another payment of Rs 5000/- through Phone Pe app earlier (08:20AM/04-Dec-2019) and later (10:30AM/04-Dec-2019) it was credited instantly. I tried to raise a customer complaint on Phone Pe and I was asked to wait for the next few days.

Could you please clarify on why the biller has not acknowledged this payment unlike the other two cases.

Thank you!