PhonePe — complaint about successfully debited from my account but not credited to the beneficiary holder transaction made via phonepe upi

Sir on 29/08/19 i have done a payment of rs 5600 to ignou through upi payment via phonepe app.in my app the transaction is successful even rs 5600 is debited from my bank i got the message. But the site ignou shows payment failed and when i contacted their customer helpline they told me that they hadn't r received any amount from me and for that they also sent me the failed payment status proof below i will attach.
So i raised a complaint in phonepe but they just taking to much time at last they said i need to visit my bank to chargeaback the debited money but when i went to bank they told me that they can't do anything i have to complain to the phonepe they only can help me.. Now what can i do. They all just wasting my time. Please help me in getting back my debited money to my account.