PhonePe — electricity bill payment status sending payment request

Address:

Delhi, New Delhi, Delhi, 110078

I made payment for the electricity bill of jaipur vidyut vitaran nigam ltd.
1882 got deducted from my citibank account but i neither transaction was successful nor i got my money back. And it is still showing the status as "sending payment request".

I hope phonepe will do something to not break the trust of many customers like me.
If you need transaction reference id, i can share that too.

Thanks