PhonePe — money credited to the receiver and instantly debited from his account but money did not credited back to the sender's account

Gaurav Awandkar

from Mumbai, Maharashtra

Address:

444705

Hello,
I am Gaurav Awandkar, I had send Rs 5000 from my Union Bank of India account by using phone pe app to my brother having bank of Maharashtra account. Transaction I'd : P1901252020550498877195 on dated 25 January 2019 at 08:21 PM.
My brother having bank of Maharashtra account was credited with Rs 5000 but instantly debited for the same. For this transaction Rs. 5000 was debited from my account. As the transaction is still pending and my brother account is dabited for the same the amount Rs 5000 not credited back to my account.
I have contacted to Phone pe customer care with Ticket Id: #38915706 but they said bank take 3 days to confirm transaction. It's now more than 3 days but they could not resolve my issue.
As now we are facing serious financial issues my brother needs money very very urgently. I am helpless please help me to resolve this problem urgently.

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PhonePe customer support has been notified about the posted complaint.

Jan 30, 2019

Updated by Gaurav Awandkar Today, Someone recently called me with no [protected] and he said he is from consumer complaint.
He further said, "I have called you because you have registered a complaint on consumer complaint website. I will refund your money to your account. He asked me my bank name and he send me one message on my registered mobile number and asked me to forward on mobile number [protected]. He said I will refund your money."
But till now I did not got my money. I redialed his number but now the number is out of reach.
What should I do now? Please reply.