PhonePe — No proper refund redressal

Address:	Bangalore, Karnataka
Website:	Phonepe

I had purchased product from Myntra abd made payment using Phonepe on 24/06 for Rs.1255/-. They credited 251/- as cashback. I cancelled order immediately. On cancellation of order phinepe refunded. 1004/- to my card. Retaining 251/- in wallet. subsequently 2 orders from flipkart got cancelled. Same way they retained 150+150 in wallet. I have been following up for last 10 days no proper reply all kinds of different customer service afents replying and calling up to no avail. I had written to Sachin and Binny Bansal but no reply.

It seems there us no proper customer grievance handling mechanism abd there is wrong practices followed here.