PhonePe — paid electricity bill o[censored]ppcl using upi but transaction still in processing.

May 03, 2018

Updated by rubal148 MAIL HISTORY
[protected][protected]
rubal choudhary <[protected]@gmail.com>
11:45 AM (4 minutes ago)
to PhonePe
Hi Support,

I have done the transaction on 30th Apr 2018 and since then it is in processing state. My electricity can be disconnected any time now due to non payment of the bill.

I have called on PhonePe customer care and below is the information.

call 1 : On 1st May morning 10AM . I was informed that transaction may take max 24Hrs to get updated from biller and i should wait till 2.33PM of 1st May.

call 2 : On 1st May afternoon 3 PM : I was informed that they have raised a ticket with the backend team and should wait for 2 days i.e by 3rd May . Issue will be resolved by then any how.
Ticket no assigned to me : 12563735

So please resolve the issue on urgent basis . Either the payment should get success or it should fail . I should get my money returned to my account .
Who will be responsible if my electricity gets disconnected. I have to pay my electricity bill so clear the transaction status on urgent basis . So that if required i can pay my bill and avoid the disconnection.
It is already 3 Days.

On Wed, May 2, 2018 at 11:27 PM, PhonePe Support <[protected]@phonepe.com> wrote:

Hi Rubal,

Thank you for contacting PhonePe!

We apologize for the inconvenience caused to you.

With regard to your query, Ticket No #12563547, we regret to inform you that, once transaction is initiated, it can not be cancel or amended on PhonePe. It shall either get successful or fail.

We regret to inform you that PhonePe is waiting for a confirmation on the payment status from the Biller. However, we will get in touch with your Biller on this transaction ID N[protected] and share an update with you by 04/05/2018.

We appreciate your understanding and patience in this regard.

Hope this helps. Please feel free to contact us if you need further clarification.

Regards,
PhonePe Support

On Wed, 2 May at 11:22 PM, Rubal Choudhary <[protected]@gmail.com> wrote:
Hi,

Its the same issue, the transaction still shows in processing

Transaction id : N[protected]
Uppcl bill payment : 5077 rs
Date : 30 apr 2018

Still under processing

Sent from my iPhone

On 02-May-2018, at 10:05 AM, PhonePe Support <[protected]@phonepe.com> wrote:

Dear Rubal Choudhary,
The issue you had raised with us (Ticket id:[protected] is resolved by now. Kindly check and please provide your feedback and comments through the Customer Satisfaction survey below.
If the issue has not been resolved, please reply to this email and we will help you with next steps.
Sincerely,
Phone Pe Support Team

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12563547:589783