PhonePe — Payment sent and deduct in my account but not receive

My phone pay n is [protected] and I transferred 3000 in my axis bank account from my uco bank account transaction id- P2009031922168706640231.
But i am not received payment in axis bank account so I complained about it in phonepe customer care and he gave me resolution is we send money in your account in 5 days but my emi will be debit on 5 sep 2020 and i have no more money in this pendamic situatation. So now bank will be apply bouncing charge. Who is responsible so i complaint against phonpe company