PhonePe — phonepe refund my amount but bank not deposit

Address:

Jalna, Maharashtra, 431114

Dear sanju bulbule,

We understood your concern. Please find the answers below:

Why did my bill payment fail?
Bill payment of rs.300.0 has failed because the service provider was unable to process the request due to some temporary technical issues at their side.

If you still wish to make the bill payment, you can try again after 30 mins.

When will i get the refund?
We have already initiated the refund, find the details below
Total amount = rs.300.0
Cashback adjustment = rs.0
Amount reversed to phonepe wallet = rs.0
Amount reversed to jio wallet = rs.0
Amount reversed to freecharge wallet = rs.0
Amount reversed to the bank of maharashtra account = rs.300.0

Rs. 300.0 will be deposited to the bank of maharashtra account by 06/sep/2018

You can check your bank account balance on phonepe by following the below steps:
Go to 'check bank balance' in phonepe app
Select 'bank account'
Select 'request balance' on the required bank account
Enter the upi pin

Please note: in case of failed bill payments, for which you have received any promotional campaign amount (Cashback), the cashback amount will be adjusted from the refund amount. Cashbacks are applicable only for successful bill payments.

Regards,
Phonepe