PhonePe — refund of ticket

Having s. B. A/c at idbi bank, gangapur road, nashik, maharashtra with name prajkta vilas shandilya (Sb a/c no. [protected], ifc - ibkl0000103). While booking air ticket for mumbai to bangalore on dt 25.06.2018 via phonepe the transaction was not completed due to error & the amount rs. 2074/- was deducted from the account (Upi/[protected]/goibibo). The complaint was given at bank on dt 9.07.2018, now more than 2 months have been passed & amount is not refunded. Do the needful at the earliest.