[Resolved]  PhonePe — regarding failed transaction and amount has been deducted in my account

Address:

Bharatpur, Rajasthan, 321001

Hello Sir / Maa'am,

My Name is Harish Meena. I had made a transaction on 04th February, 2019
time:04:36 Pm paid electricity bill 2914 the money got deducted from my
account(account no: [protected]) but transaction failed(Screen Shot Attached) and its been 16days but I did not received my refund back. Further, I have filed a complaint(this is my PhonePe complaint no: 42743609, Transaction ID- N1902041636054011842624 and Utr no[protected] but customer care says we have received a confirmation from your bank that no amount was debited for the payment ID: P1902041636054042905099
I have also attached the screenshot of the transaction and bank statement. Kindly provide me with my refund. I don't know what to do. This is a fake company and cheating on the loyal customers. They are stealing money from us. I had calls them 1times per day and texted them through app more than 8 times but not satisfied reply is provided from the company. They are doing it on a big scale and stealing money from everyone. This will in-turn turn into a scam one day. These customer just give the same reply please wait 7 to 9 workin days, they don't care and all the want is to steal money from innocent peoples and my government is also promoting the upi app but customers are loosing their money. We are not able to file complaint anywhere. Something must be done.
Kindly guide us what shall be done and how can we get our money back.

Regards:
Harish Meena
Email- [protected]@gmail.com
contact no: [protected]
Money got deducted but transaction failed by PhonePe UPI