PhonePe — transaction shown as successful but amount not credited to recipient

Address:

Ernakulam, Kerala, 682033

On 19/09/2019 i have transferred rs.5000/- to my axis bank a/c, kottayam from my syndicate bank account and it shows transaction successful. But till now not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 71348120. Which is not yet resolved.. Transaction no p1909221119488846267353. But issue is till pending. Kindly look into the issue