PhonePe — transaction successful still amount not credited

I made a transaction on 31 aug 2019 from my icici bank to bank of india, the transaction is showing successful but amount is not credited to my bank of india account, i checked my passbook of bank of india there was no transaction of 10000, and amount got debited from mt icici bank i also contacted phonepe support and raised a ticket and it is showing issue resolved but issue still persist, i tried to call their customer care but they are not responding, i even dropped a mail to support phonepe but same situation. I used to love phonepe but after that really disappointed ☹️