Phonepe — unable withdraw wallet balance

31 Reviews
 Melvin07 on Apr 6, 2018
After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 2761825

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

Complaint Status

[Apr 06, 2018] PhonePe customer support has been notified about the posted complaint.
Complaint comments  30 Comments     Updated: Share0Tweet0


my money is also stuck in phonepe from more than 1 month, i thought maybe they will fix the issue but nothing, there service is so poor that they are not able to fix a issue then how you are gonna provide transaction services to india. Do one thing go and learn something from paytm
Rajasekhar Reddy Bonamukkala's reply, Jun 28, 2018
Hello boys, here the solution for this problem,
1)Open phonepe app
2) my account
3) on top wallet balance ****::
4)click on : 3 vertical dots it's shows close account
5) you should give bank account details
And proceed
Finally ur money will sent directly to ur bank account
Remember one thing this will work only for non transferable amount, (means who suffered send wallet money to bank account )
Make sure this will help for all the persons
same problem for pe is cheating their customers..i will goto consumer court
I want to withdraw my money but ekyc temporarily unavailable... How to do withdraw my balance
Same problem
Same problem
I have also same problem also have not got 5 rupee refund that it debits for debit card verification
If they are unable to let user withdraw the amount due to KYC issues or whatever, the same should be notified before wallet top-up while adding money option...

I too have blocked 10k in two of my phonepe accounts and am unable to send or request money or even withdraw the same.

Fraud service
after reading the above reviews. i think the problem is there for a month and still no solution. pity to phonepe. and yeah i got my 1000 bucks stuck today only . moving to consumer court for the same. service is AF
Balaji Raghunathan's reply, May 4, 2018
How you got your wallet money back?
Can you please tell us?
Same problem and I got strucked for 10000 😣😣😣. Worst app πŸ‘Ž.
Customer care not even responding how many days it will still take πŸ‘ΏπŸ‘ΏπŸ‘ΏπŸ‘Ώ
Same problem,
I have cald to the customer care they are saying fix for the issue will take hours, week or months also.
My money got stuck with phone pe now
Not sure how to receive it back
Customer service ticket interaction number[protected]
Same with me, I added Rs 6000 and I'm unable to withdraw. It says ekyc is unavailable. When I contacted customer service, they said it will be back soon but it's already a month now. I'm frustrated and tired of waiting. PhonePe is a fraud company and needs to be reported.
same problem, i couldn't withdraw 3000 from my wallet .It shows kyc unavailable .I contacted to customer caee but they failed to provide any resolution.
I am getting the same issue with the phone pe wallet, Very Disappointing experience.
Same problem with me, I added Rs 5000 and I'm unable to withdraw. It says ekyc is unavailable. When I calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.
the best way to resolve this :- same here my 10k where stuck in the phone pe and i have withdraw it by paying my friends light bill & phone bill by phone pe wallet money and taking the bill amount in cash from them this is the only one way i found hope this may help you..
i aslo have the same problem, 6450rs money stuck in wallet, fraud phonepe
Now I get it
This phone pe app provides cashback through our stuck money
No wonder we will never get this money back guys
Say no to phone pe from today
They are fraud ...
Same problem here 4000 rupees stuck in myphone pe wallet it is asking me to provide e kyc but its showing ekyc unavailable. But i used to do so many withdrawals previously the app was good. Now only facing the issue. I want to withdrawal my money to bank. Same problem for many people but phone pe team is not responding to this issue why. How long they will hold my money. I think they getting intrest by holding money.
I have the same problem I add rs 5000 on phonepe wallet I can't withdraw from the wallet and not my money it's my uncle money he ask me do this as a favour
I feel like I have been cheated on. For any reason If they are not able to let the user withdraw the amount due to eKYC issues, they should have let the users notified about it before adding money to the wallet. Here's what we all can do to get the money in our account, we can close the phonepe wallet. When we close our phonepe wallet the withdrawable amount will be treated to linked bank account. I am not sure how many working days it would take to reflect the withdrawable amount in the account but wallet close request will be completed in 5 working days. I am totally up for it.
I have the same problem I added rs 5000 on phonepe wallet I can't withdraw from the wallet and not my money it's my friend money he asks me. I contacted customer care. They simply said KYC service simply disabled and said to use online purchase. They are cheating.

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    Phonepe - unable withdraw wallet balance