PhonePe — unable withdraw wallet balance | |||
After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 2761825 The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved. Was this information helpful? | |||
PhonePe customer support has been notified about the posted complaint. | |||
35 Comments | |||
Comments
I want to withdraw my money but ekyc temporarily unavailable... How to do withdraw my balance
I have also same problem also have not got 5 rupee refund that it debits for debit card verification
after reading the above reviews. i think the problem is there for a month and still no solution. pity to phonepe. and yeah i got my 1000 bucks stuck today only . moving to consumer court for the same. service is AF
Balaji Raghunathan's reply, May 4, 2018
How you got your wallet money back?
Can you please tell us?
Can you please tell us?
Same problem and I got strucked for 10000 π£π£π£. Worst app π.
Customer care not even responding how many days it will still take πΏπΏπΏπΏ
Customer care not even responding how many days it will still take πΏπΏπΏπΏ
same problem, i couldn't withdraw 3000 from my wallet .It shows kyc unavailable .I contacted to customer caee but they failed to provide any resolution.
Same problem with me, I added Rs 5000 and I'm unable to withdraw. It says ekyc is unavailable. When I calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.
Same problem here 4000 rupees stuck in myphone pe wallet it is asking me to provide e kyc but its showing ekyc unavailable. But i used to do so many withdrawals previously the app was good. Now only facing the issue. I want to withdrawal my money to bank. Same problem for many people but phone pe team is not responding to this issue why. How long they will hold my money. I think they getting intrest by holding money.
I feel like I have been cheated on. For any reason If they are not able to let the user withdraw the amount due to eKYC issues, they should have let the users notified about it before adding money to the wallet. Here's what we all can do to get the money in our account, we can close the phonepe wallet. When we close our phonepe wallet the withdrawable amount will be treated to linked bank account. I am not sure how many working days it would take to reflect the withdrawable amount in the account but wallet close request will be completed in 5 working days. I am totally up for it.
I have also same problem. For recharge I added 490 to wallet. Unable to recharge also getting failed. Now I can't able to withdraw money from wallet. Says ekyc service unavailable. Totally fraud. Cheating customers
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1)Open phonepe app
2) my account
3) on top wallet balance ****::
4)click on : 3 vertical dots it's shows close account
5) you should give bank account details
And proceed
Finally ur money will sent directly to ur bank account
Remember one thing this will work only for non transferable amount, (means who suffered send wallet money to bank account )
Make sure this will help for all the persons