Pigeon Appliances / Stovekraft — Gas stove replacement

I have purchased a 2 burner pigeon stovekraft gas stove. The stove is catching fire below near the gas nozzle instead of the burner. The product is under warranty and I have raised complaint on 14-July-22 (6 months back) complaint number: 2384987. The pigeon support technician has inspected the product and confirmed that it is faulty piece and that the product cannot be repaired and requires replacement. I have been constantly following up with the customer support team who have no response for the replacement of the product. It has been 6 months and i have not received replacement of the product. Considering it to be a high risk product as there is gas leak from the product which can set the house on fire, it needs to be taken with utmost importance and need to urgency in its replacement.

I can share the invoice copy and mail trail with the customer support.