[Resolved]  Pigeon Appliances / Stovekraft — Unable to claim warranty service for back to back issues

Hi,
I had bought a Induction stove from Amazon on month of June 2022 and last week while I was cooking the induction, the induction started to malfunction and in few minutes, it burst completely. I raised complaint, provided all details, they told the repairing will be chargeable. Even though it was not our fault still we bore the expense of transport and gave it to Service Center, Jai Rama Service Center, Kukatpally, Hyderabad and they charged Rs 500 for repairing too. Yesterday I got it back and today it bursted again causing severe injury to my face.

We wrote on Twitter, Instagram, to customer care, terrible service.
I want this product to be replaced and refund of my repairing fees at any cose.
Please find attached invoice, payment details to Service Center
Was this information helpful?
No (0)
Yes (0)
Jun 13, 2023
Complaint marked as Resolved 
This complaint did not help me, the worst customer service but some how found second service centre and they helped
Pigeon Appliances / Stovekraft customer support has been notified about the posted complaint.
 
5 Comments

Comments

Dear Customer Care Team,
I have purchased Pigeon Pressure cooker combo from Amazon.
Within weeks both the handles started getting loose after 2-3 uses. I had to constantly tighten them myself.
A year later the bigger cooker handle became so loose that it is jammed and I am unable to tighten it. As a result I can't use it easily.
Also the lid is very tight and difficult to open and shut.
Now the safety valve of the smaller cooker lid needs to be replaced.
I have been looking for an authorised service centre in North Goa, where I live. But there isn't any except one dealer in Mapusa who is not a service centre.
I am attaching my Amazon purchase bill for your reference.
It has my name, address and phone number for your reference.
I wish to have a full replacement of these faulty pressure cookers.
Looking forward to hearing from you at the earliest.
Your customer care number is not in use anymore. Neither is your customer care email address. Mail bounced back. See screenshot image.
Yours sincerely,
Cajetan Vaz
Images for the Pigeon Pressure cooker combo reference.
Alongwith an image of the bounced email.
Second image
Third image
Dear Customer Care Team,
I have purchased Pigeon Pressure cooker combo from Amazon.
Within weeks both the handles started getting loose after 2-3 uses. I had to constantly tighten them myself.
A year later the bigger cooker handle became so loose that it is jammed and I am unable to tighten it. As a result I can't use it easily.
Also the lid is very tight and difficult to open and shut.
Now the safety valve of the smaller cooker lid needs to be replaced.
I have been looking for an authorised service centre in North Goa, where I live. But there isn't any except one dealer in Mapusa who is not a service centre.
I am attaching my Amazon purchase bill for your reference.
It has my name, address and phone number for your reference.
I wish to have a full replacement of these faulty pressure cookers.
Looking forward to hearing from you at the earliest.
Your customer care number is not in use anymore.
Yours sincerely,
Cajetan Vaz

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pigeon Appliances / Stovekraft
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    751
    Pending
    0
    Resolved
    32
    Pigeon Appliances / Stovekraft Phone
    +91 97 4003 4444
    +91 80 2801 6222
    Pigeon Appliances / Stovekraft Address
    81/1, Harohalli Industrial Area, Kanakapura Taluk, Ramanagara, Bangalore, Karnataka, India - 562112
    View all Pigeon Appliances / Stovekraft contact information