Pigeon Appliances / Stovekraft — glass of the gas stove broken within one year

Address:	FLAT NO 501 A WING ANIRUDDHA ENCLAVE SECTOR 25 KAMOTHE KHANDESHWAR NAVI MUMBAI, Raigad, Maharashtra, 400706
Website:	[email protected]

Sir/madam

i rohit suresh mede purchased pigeon 3 burner gas stove on 19/02/2019 from kelven steel kamothe khandeshwar navi mumbai shop. At the time of purchasing gas stove kelven steel (shopkeeper or agent) told me that there is warranty of glass and gas is of 2 years. On 05/2/2020 the glass of the gas stove has been broken so i contact pigeon customer care no:[protected] the person responded was ms. Ritu she gave me the number of regional manager number named amardas mobile number: [protected]. So i dialed amardas number he told me that tomorrow our service agent will come and he will check the glass stove if it is broken by water then you have to pay glass fitting charges otherwise it will be free of cost. Today pigeon service agent visit my home and checked glass stove and it was not broken by using water. He then told me that your glass been replaced free of cost after that he click some pictures of glass stove and sent to mr amardas and give present information that for what reason glass has been broken. Mr amardas said customer has to pay charge for that nothing will be free of cost. So i want to ask pigeon company who is right and who is wrong. No one give me proper solution. I purchased gas stove on 19/02/2019 and not a single year passed and my glass stove broken. I kindly request you to replace my glass stove or provide me proper service free of cost.
My complaint number is: 1391692

kindly treat my complaint on top priority.

Regards
rohit mede