[Resolved] Pigeon Appliances / Stovekraft — In warranty service issue

sandeepjain1983

from Delhi, Delhi

Oct 5, 2016

Address: Ranchi, Jharkhand, 834001

Website: www.stovekraft.com

I have purchased and Induction Cooktop from Pepperfry website and it is having issue after 3 months. I have been tracing the Service representative Mr Rajesh on [protected], sometimes he says that he is out of Ranchi, sometimes he say he is on leave, today when i called him then he says that the parts is not available with him it is in the transport. He needs SPV number then only the parts will be received for that he says that please call after Puja means I have tracing him since 1 and half months but the service is not given by the company.

Was this information helpful?

No (0)

Yes (0)

Nov 7, 2016

Complaint marked as Resolved

Pigeon Appliances / Stovekraft customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2016

Pigeon Appliances / Stovekraft Customer Care's response Dear Customer,

Thank you for your valuable patronage and for interest shown towards Stovekraft. We at Stovekraft express our gratitude to you, for taking time out and writing to us. Your satisfaction is key to our success and we will strive to give you the best service at all times. We sincerely apologize for the inconvenience caused. Please provide the following information,

1. Full Name
2. Contact /Alternate Number
3. Address along with pincode
4. Store Name
5. Bill Number
6. Date Of Purchase
7. Product
8. Model
9. Complaint Issue

Rest assured that your matter will be looked in with utmost care and attention. Once again we thank you for your interest. It has been a great pleasure serving you.

Best Regards
Stovekraft Customer Care
Toll Free:[protected]
[protected]@stovekraft.com

Related Pigeon Appliances / Stovekraft reviews

View all 742 Pigeon Appliances / Stovekraft Reviews

Comments

Nitin d Waghmare

from Mumbai, Maharashtra

Dec 15, 2016

Problem is Gas leakage on Gas stove but company is not getting Serious on this matter They given a 3 day time but problem is continue facing The complete No is 629119 And the Date 8/12/2016

Rajubabu Baggu

from Bengaluru, Karnataka

Dec 15, 2016

This rice cooker is not working properly. Every 5 mins cook button automatically came to warm button. I have to wait for 5 mins then trying again same problem counted.

Pandey Manish

Jul 9, 2020

My Call Registered No is :1472527 I am very disappointed to talk with your engineer Vikash sharma. He told me about charges of 150/- to visit my location whereas my product is in warranty period, despite this he refused to visit my home without charges. That's not the right way to treat your customers.
Kindly short out my problem as soon as possible.