Pigeon Appliances / Stovekraft — no action has been taken since 8 days for a registered complaint

Hi,

I have raised a complaint regarding gas stove leakage problem on 15th december 2018, my request id is 1098923. It's been 8 days till now no action has been taken.
Every day i need to spend at least 30 mins to follow up on the request, and every time i heard the same apology and new promise saying that technician will visit and fix the problem by today.

What is the sla for the request?
If you are not supporting a product which is within warranty then what is the use of giving warranty? And what is the use of raising request?

And one more thing i want to highlight here is the customer care[protected] will not keep track whether the technician visited or not, they will get to know when i call them and ask them, which is irritating.

Can you please take this on high priority?

Thanks & regards,
Majeed