Pigeon Appliances / Stovekraft — Pigeon Amaze Electrical 1.5 lt Kettle, dropped at service centre on 27th October,2022, still not received back

I had purchase the Pigeon Amaze Electrical Kettle 1.5 ltseriel number PGAKT1.5L241474 on 19.03.2022, it stopped working so I had contacted customer case. Susequently as per their instruction dropped the kettle to service centre on 27/10/2022 the complaint id recived was id - 2557467. I have been told by service person that I will get replacement in 35 days. When I followed for the same after one month, I have been told that the approval is pending with HO. Subsequintly I had been given another complaint id..2658997 on 12/12/2022. When contacted to service centre, I have been told that yoy will replacement once HO approve.
It is more than 75 days, since I had dropped the kettle, I am still to receive my kettle back. Such a pathetic service.
Please help me in getting the kettle repaired / replaced at the earliet.