Pigeon Appliances / Stovekraft — Product ordered from Flipkart get unusable within a week.

Address: Pigeon kitchen appliance

Dear Sir/Madam,
I am writing to formally lodge a complaint regarding a Pigeon kitchen appliance purchased from Flipkart, which became non-functional within one week o[censored]sage.
Despite raising multiple service requests through customer support, there was a significant delay in service response, and no service engineer visited initially. After repeated follow-ups, a technician eventually inspected the product and identified a defective component that required replacement. He informed me that the spare part needed to be arranged from the office and assured a follow-up visit.
However, after collecting the service OTP and closing the visit, no further action has been taken. The technician has neither returned with the replacement part nor provided any update. Subsequently, I have lodged several additional complaints, but I continue to receive only assurances without any actual resolution or technician visit.
This reflects a serious lapse in after-sales service and customer support. I request immediate action to:
Replace the defective component or the entire unit at the earliest.
Ensure proper follow-up by the authorized service engineer.
Provide a definitive timeline for resolution.
If the issue is not resolved promptly, I may be compelled to escalate the matter further through appropriate consumer grievance channels.
I look forward to your urgent intervention and resolution.