[Resolved] Pigeon Gas Stove — Poor ... irregular ... irresponsible towards customer complaints | |||
I bought glass top gas stove during Dasherra by a dealer/reseller at Mathikere; from day one it has problem with gas flow - when contacted the reseller he provided a toll free number[protected] the funny thing is this number is active from Monday to Saturday and most of the time No Answer - if they answered if you are lucky there is no information with them. Finally i booked a complaint on 30 october and they provided a complaint number 99367 - today is December 4th no one visited or called for the complaint. We got the confirmation that a person with mobile number [protected] (forgotten his name) is the service engineer for our call - i spoke to him several times his constant answer is "I have more works and cannot come to your place " finally i managed to take his manager number : Mr.Nagaraj mobile number [protected] : he is least bothered to receive call ... i tried several times and sent message also ... no use. I am waiting since a month to use the stove ... is it the way of handling customer query ... if anybody have higher authority number please contact me ... it is not he question of 5K stove ... it is how they are playing with customers... very irresponsible, irregular associates filled in Pigeon. ... Thanks Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
We have purchased 2 burner Pigeon Gas stove from Mantri Mall in Bangalore on 27 October 2013. We tried to use it but there is some abnormal sound in the Gas stove. We contacted your service centre Complaint No. 105339 on 11th November 2013. Till now there is nobody to look into our problem. We have been calling the Pigeon Service # [protected] but no help and support is provided. 99 times out of 100 the number is either switched off or not reacheable. We got few other numbers of Mr. Parshuram and Mr. Jagdish. These guys are not helpful either. We are very unfortunate to have purchased Pigeon although Prestige was available at the same price. However we are preparing a nice video with all details of your great service which we will upload on youtube and also we will provide you a link. People in India should know what kind of service Pigeon gives. We will not let others suffer like how we are suffering. However we will pay money outside and get that product serviced. We assure that you will get very good response in future from your loyal customers.
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