Pigeon Gas Stove Complaints & Reviews

Burner is not properly worked so please solve the issue

Purchased pigeon gas stove on 19/02/2019 and in single year glass of the gas stove has been broken kindly solve the issue as early as possible.

Hello Sir,
my name is Rohit kumar
Recently i purchased pigeon gas stove through flipkart on 17-oct-18
but the burners of gas stove don't work properly
kindly solve my problem as soon as possible
i attached the invoice also,
thank u

I will buy glasstop gas stove at dmart in 5 months ago.it has several times having compliants.please send service man as soon as possible

Regulator of One burner, separated from the stove and gas leaking regularly.

Dear Mr. Hitesh,

Regret the inconvenience caused. Please share your contact number and store details so that I can take it up with the team.

Regards,
Priya
Future Group

Hi ...
My issue is almost same but not resolved yet..
I am also facing such issues with pigeon 3 burner glass cook top purchased on 26th march from big bazar outlet at exhibition road store in patna.
Issues :
1.) Flame is not upto the mark in the burners.
2.) When turning the knob to sim mode, it gets off in one of the burner..
3.) Everytime when i flame the burner for sometime then want to reflame it again, it does not lite and makes some horrible sound.looks like very dangerously ..
4.) Knob of one burner comes out sometimes..
Although there is 2 years warranty on this product which i have with me in warranty card with big bazar seal ...
Contacted customer care twice .. they have given me ticket number but no one came to resolve the issue ..
Even i called the big bazar store executive but he also given the assurance to help me but finally got disappointed ..
Please let me know what to do in order to get the issue resolved ..
Thanks
Sumit Saran.
Patna.

Since 2 months sending regular reminder for this defective product but still no technician visit. Even this request escalated to country head but no response . Very pathetic company and terrible service. Never buy the product otherwise waste precious time in doing follow up.

For more information, Please go through below email.

[protected] Forwarded message[protected]
From: vibhor vaish
Date: Mon, Nov 6, 2017 at 11:34 AM
Subject: Re: pigeon automatic gas stove: gas leakage and heating issue With in one year of purchasing
To: Customer care Sales & Service, sagar.[protected]@gmail.com, [protected]@stovekraft.com, GB HIREMATH, Gopa Kumar, pigeon.[protected]@stovekraft.com, Anil Sharma Service Branch Manager - Ghaziabad

Urgent Reminder 6!!!

Company are totally doing fraud and selling product with out any customer service. Clear me if are you unable to repair it? then Collect this waste product.

On Tue, Oct 31, 2017 at 4:35 PM, vibhor vaish wrote:

Urgent Reminder 5!!!

Looks you are unable to repair it. So, Please collect this waste product

On Tue, Oct 31, 2017 at 9:35 AM, Customer care Sales & Service wrote:

Dear Sir,

Please look into the issue and resolve the same at the earliest.

Best Regards
Stovekraft Customer Care
Toll Free:[protected]
[protected]@stovekraft.com

[protected] Forwarded message[protected]
From: vibhor vaish
Date: Mon, Oct 30, 2017 at 10:07 AM
Subject: Re: pigeon automatic gas stove: gas leakage and heating issue With in one year of purchasing

To: Customer care Sales & Service, sagar.[protected]@gmail.com, ashish.[protected]@stovekraft.com, [protected]@stovekraft.com, GB HIREMATH, Gopa Kumar, pigeon.[protected]@stovekraft.com

Urgent Reminder 4!!!

Looks you are unable to repair it. So, Please collect this waste product.

On Sun, Oct 29, 2017 at 8:40 AM, vibhor vaish wrote:

Urgent Reminder 4!!!

Looks you are unable to repair it. So, Please collect this waste product.

On Sat, Oct 28, 2017 at 9:30 PM, vibhor vaish wrote:

Urgent Reminder 3!!!

Looks you are unable to repair it. So, Please collect this waste product.

---
Vibhor
Mobile:[protected], [protected]

Urgent Reminder 2!!!
--

Vibhor

Mobile:[protected], [protected]

On Thu, Oct 26, 2017 at 10:09 AM, Customer care Sales & Service wrote:

Dear Sir,

Please look into the issue and resolve the same at the earliest.

Complaint ID : 797075

Best Regards
Stovekraft Customer Care
Toll Free:[protected]
[protected]@stovekraft.com

[protected] Forwarded message[protected]
From: Customer care Sales & Service
Date: Thu, Oct 26, 2017 at 10:01 AM
Subject: Fwd: pigeon automatic gas stove: gas leakage and heating issue With in one year of purchasing
To: Ashish Srivastava
Cc: vibhor vaish

Dear Sir,

Please look into the issue and resolve the same at the earliest.

Best Regards
Stovekraft Customer Care
Toll Free:[protected]
[protected]@stovekraft.com

[protected] Forwarded message[protected]
From: vibhor vaish
Date: Wed, Oct 25, 2017 at 11:00 PM
Subject: Re: pigeon automatic gas stove: gas leakage and heating issue With in one year of purchasing

To: Customer care Sales & Service, [protected]@stovekraft.com, GB HIREMATH, Gopa Kumar, pigeon.[protected]@stovekraft.com, Vinod

Still Waiting for Visit.

Urgent Reminder 1!!!

On Wed, Oct 18, 2017 at 9:21 AM, Customer care Sales & Service wrote:

Dear Customer,

Thank you for your valuable patronage and for interest shown towards Stovekraft. We at Stovekraft express our gratitude to you, for taking time out and writing to us. Your satisfaction is key to our success and we will strive to give you the best service at all times.

We sincerely apologize for the inconvenience caused. We are forwarding this issue to the Management at Stovekraft, rest assured that your matter will be looked in with utmost care and attention. Once again we thank you for your interest. It has been a great pleasure serving you.

Best Regards
Stovekraft Customer Care
Toll Free:[protected]
[protected]@stovekraft.com

On Tue, Oct 17, 2017 at 8:47 PM, vibhor vaish wrote:

+ Adding escalation matrix

Hi Team,

Are you really serious for customer request, Number of times(Long time) my wife followup you for this product. With this kind of service this product is just a waste for me. Please collect this waste If you can not provide the service,

I think, Customer Care Team waiting for some accident. Attention, In case of accident. PigeonStove craft company will responsible as we don't have any recorded response for the service.

Again sending detail

1. Full Name Vibhor vaish
2. Contact /Alternate Number
3. Residential Address along with pincode supertech each village 2 greater Noida west. 201306
4. Store Name flipkart.com
5. Bill Number. OD[protected]
6. Date Of Purchase.
[protected]
7. Product. Gas stove/pigeon
8. Model vt58048

9. Complaint Issue : here is gas leakage and flames in one of the burners button of my gas stove.Also, the top later of stove heated badly causing many skin burns to me.

----

On Tue, Oct 17, 2017 at 8:28 PM, Anay Vaish wrote:

On Sep 15, 2017 4:38 PM, "Customer care Sales & Service" wrote:

Dear Customer,

Kindly provide the following details to register the complaint

1.Full Name
2. Contact /Alternate Number
3. Residential Address along with pincode
4. Store Name
5. Bill Number
6. Date Of Purchase
7. Product
8. Model
9. Complaint Issue

Best Regards
Stovekraft Customer Care
Toll Free:[protected]
[protected]@stovekraft.com

On Fri, Sep 15, 2017 at 8:05 AM, Anay Vaish wrote:

Hi,

This is regarding gas leakage issue in my pigeon automatic gas stove. I have purchased this automatic gas stove last year 25 May 2016 and with in one year, facing gas leaking and heating issue. So, What happen Let me explain you in more descriptive manner.

Customer Name:- Vibhor

Date of Purchase:- 25-May-2016

Model:- pigeon black line square stainless steel, glass automatic gasstove (4 burners)

Nature of Problem: gas leakage n heating

Description: There is gas leakage and flames in one of the burners button of my gas stove.

Also, the top later of stove heated badly causing many skin burns to me.

Purchase Date: 25 May 2016

So, I have following queries on same.

Brand Value: Purchase date is some where 1 year ago so, my question regarding your quality check and process that pigeon are following for ensuring the Quality of product. Also, Its surprising for me that with in 1 year, Customer facing a major issue.So, looking to know your view on it.

Product Life: People does not spent money to buy gas stove every year. Also, if we buy pigeon gas stove then we believe peaceful life at least for some time. So, looking to know your view on it.

Defective Product: Its looks like particular this gas stove is a defective product, So looking for root analysis of the problem and solution for same. I would like to request you to replace this defective Unit with new Unit.So, looking to know your view on it.

Warranty Period: I have purchased this unit under 2 Year warranty . So, I am looking for concrete solution for same. So, looking to know your view on it.

I think Already, I have provided the comprehensive feedback that would make you easy to understanding customer problem. Please let me know if you have any alternative resolution and doubt on understanding of this Case.

--

Cal [protected] to replace the glass of 4 burner gas stove

I have purchased the above said gas stove on 21/04/2017.Now today it is seen that, there is gas leak found on the knob of the stove and when we light the gas the knob will get the flame.Kindly address the issue

My mobile:[protected]
Harikrishnan m n
Manager
South Indian bank
Puthupariyaram
Palakkad
pin-678594

Pigeon stove of two burner. ...one burner is poor and becoming black and one is firing more while switching off

worst product no service no value for money

I am using 4burners stove. Glass has been broken.I gave complaint on January.But there is no response.

Pigeon Gas Stove — Black waste

Black wastage come all the times

Pigeon Gas Stove — not working the 3rd burner

last week I purchased a 3 burner stove in LU Lu mall Cochin.Unfortunately it was not working the 3rd burner.I tried the customer care number, it was uneventful. I never get a support from there.

Hi Sir/Madam,

I have purchased pigeon gas stove steel one with 2 burners. The bigger burners knob has broken and not able to find the knob any where.

Can any one tell me where I can find it.

My details are Name : viresh cell no: [protected], Basavesharanagar Bangalore.

I have purchased pigeon gas stove steel one with 2 burners. The bigger burners knob has broken and not able to find the knob any where.

Can any one tell me where I can find it.

My details are Name : viresh cell no: [protected], Basavesharanagar Bangalore.

GAS leakage in switch area

Last friday i bought new PIEGION gas stove. Next day i operate that stove it got fire in switch area. moare tha 10 time i gave complaint. but PIEGION customer care did not give proper response.

We have purchased 2 burner Pigeon Gas stove from Mantri Mall in Bangalore on 27 October 2013. We tried to use it but there is some abnormal sound in the Gas stove. We contacted your service centre Complaint No. 105339 on 11th November 2013. Till now there is nobody to look into our problem. We have been calling the Pigeon Service # [protected] but no help and support is provided. 99 times out of 100 the number is either switched off or not reacheable. We got few other numbers of Mr. Parshuram and Mr. Jagdish. These guys are not helpful either. We are very unfortunate to have purchased Pigeon although Prestige was available at the same price. However we are preparing a nice video with all details of your great service which we will upload on youtube and also we will provide you a link. People in India should know what kind of service Pigeon gives. We will not let others suffer like how we are suffering. However we will pay money outside and get that product serviced. We assure that you will get very good response in future from your loyal customers.