We had ordered for pizza online at 11:37 AM on 5/17/15 (order no.[protected]. The person came to deliver the order 95 minutes late then the due time. Even then the order was incomplete. Another person comes 25-30 minutes later to complete the order. Even after delivering the pizza late someone from their office calls us and asks for full payment. He kept arguing for long making excuses such as 'delivery boy is new to area', etc. His words weren't a request to pay, rather he said ' you have to pay n all' . We finally said to take away the order and we'll register a complaint, then the delivery people left the pizzas and went away. We are highly dissatisfied with the service offered. Their company website ( https://orders.pizzahut.co.in/phindia/web ) says the order will be free if it is not delivered in 30 minutes. Then why have they been asking for payment and that too not requesting but in an insulting way. The order was neither hot nor edible now, we had to threw away the food. Later, we get a call from the their manager Mr. Rajesh, asking for partial payment. Why should we pay partially for something that was not of our use. Like this, they will deliver food after 2 hours and ask for partial payments each time and we won't even get to eat what we are paying for. He even said you asked our delivery boy to come to a different location. His delivery boy was standing 4-5 kms away from the mentioned address in our order. I gave him the directions and guided him the right path. And his had also been put to our fault. I even showed the BSES bills( to his delivery person) to prove my address is correct. Later he agreed and apologised, that it wasn't the fault of address. Now they are saying, we are blacklisting you and in future we won't deliver you anything. I'm really pleased with this action of Mr. Rajesh, as I'm not willing to pay my hard earned money on such a pathetic service and customer support. Also, I may never order for anything from pizza hut in future, getting such a highly dissatisfying response from their staff. Please look forward to our complaint, to help other customers not to waste their, time, money and energy on incompetent services of a leading food chain. Please look into the matter. Waiting for a positive response from you.
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