[Resolved]  Pizza Hut — Complaint of Pizzahut Outlet - RDC Ghaziabad (27-Jan-2014)

Address:

Ghaziabad, Uttar Pradesh

Would like to share instance of 27th Jan evening visit to Pizza Hut Outlet in RDC Rajnagar, Ghaziabad, UP and ordered for Pizza's. Out of which (as per the order) 2 pizza had tomato in it. (Order no.[protected], date 27-01-14, time 10.56 PM) However, the tomato used in it were stinking and were rotten. We complaint to the staff and they accepted the mistake. They asked an replacement to it with similar pizza's (with fresh tomato) for which we said that as we are already done with the dinner now would not like to have any thing. So please pack an exotica PAN pizza as a replacement and deduct the price equivalent to the rotten pizzas and we will pay the difference However, to our surprise Mr Deepak Shishodia (Shift Manager - Ph +91 [protected]) insisted for a 25% discount on exotica pizza as a remedy. Post which when we insisted further as to what is the harm in giving an exotica pizza and accepting the difference. For which later he agreed but charged 10% service charge on the value of exotica (even for a take away). Post which we denied to take the exotica pizza due to the casual and irresponsible approach in serving and accepting the mistake from Mr Deepak. We asked for a complaint number for which he shared the number of Mr Anil Rana (RM - +91 [protected]) which was unanswered on calling. We also called on[protected], on which Mr Satpal said that this outlet is out of their remit, so he would not be able to help. Would like to highlight here the approach of Pizza Hut Manager was very causal & irresponsible and initially even after the acceptance by staff of the rotten tomato's he was not ready to accept his mistake. After some time, he agreed on the mistake but was not ready to give a remedy for the mistake. Would like to raise few basic question here - 1. When fresh tomato's were present there in the Outlet, why rotten tomato's were used in our Pizza's. 2. Who would be responsible for the health problem that can arise by eating the rotten tomato's in the Pizza. 3. When Staff accepted the mistake, why Manager was reluctant to accept the mistake initially. 4. When mistake was accepted, for remedy why there was a bargaining approach followed with us. 5. What is the policy of Pizza Hut for remedial course in these cases. 6. Why casual and an irresponsible behavior was followed by the Manager. 7. This incident has lead to wastage of my 2-3 hours, who will be responsible for the same. Request you to please let me know of the remedy that can be provided to me and the action that can be taken against the Pizzahut outlet / Manager for following such casual and irresponsible approach. Moreover I escalated this instance to Pizza hut email ID naming "[protected]@dil-rjcorp.com" and "Feedback.[protected]@yum.com" many times. However no response was received from their side. Thanks & Regards CA. Anshul Aggarwal +91 [protected]