Pizza Hut — Disappointed

Address:

Hyderabad, Andhra Pradesh

Hello! I visited Pizza Hut Inorbit Mall, Hyderabad day before yesterday (25th) at approximately 9.00 clock in the evening. Even as I entered, i realized this place is not doing justice to the Pizza Hut brand. My first impression was that this place is dirty! The floors were not clean. We were a group of 5, we went and sat on our table. The waiter came n picked up the previous customer's leftovers and said he will come and clean. No one came for around 10 minutes. I got up and picked up the menu from some other table. Still no one came for another 5-10 minutes. I walked up to the counter and asked him to send some1 to clean the table and take the order. When the waiter came, we wanted to place the order and came to know that quote a few things listed on the meny were unavailable (Unfortunately i cant remember exactly which dishes were unavailable.) We placed the order for a "meal for 2". The first thing we received in the order was our Pasta (main course), followed by the drinks. No sign of the Appetizer. No sign of the Pizza. No sign of anyone coming and cleaning. After we finished our Pastas, i walked up again to remind him of the pizza and the appetizer and asked him if there was a reason the service was slow. he said sorry and said he'll check. After 5-7 minutes of that, the guy at the counter came and told me that the appetizer we ordered was not even available. This is after i have finished half my meal. I am a very big fan of Pizza Hut and have always been. I am a total loyalist and hence writing to you with a lot of disappointment. I hope you will take this into account and make sure that the brand we have come to love is not diluted due to the inefficiencies of a particular franchisee.