Pizza Hut — extremely incompetent order taking

Address:

Pune, Maharashtra

I am absolutely horrified with the poor level of order taking. As a frequent customer, I have ordered half and half pizzas multiple times, both for home delivery and in the restaurant itself. However today, on placing my order for home delivery at 8:16pm the order taker point blank refused to accept an order for a half and half. In fact he even informed me that pizza hutt never accepts such orders. Is the company trying to suggest that I have eaten imaginary pizzas for so long ? On asking to talk to a supervisor, I was also informed that there was no supervisor to talk to and that my call could not be transferred to customer care since my complaint was not "of the seriousness" to be transferred. As a restaurant manager myself, I am appalled by this rude humiliating behavior by the order taker. The service levels have plummeted .