Pizza Hut — Hospitality-Discriminatory business model

Address:

Chennai, Tamil Nadu

I called the RK salai number 39883988 to place a home delivery order and this is what ensued. When I tried to post the below in their feedback section, it doesn't allow me to do so without providing an email address and a mobile number. Why both? I am just so amazed at the way the employees are trained and also the business model with which your(pizza hut and most pizza chains) outlet works. It is just sell for profit no matter the customer is dissatisfied. And also the fact that you probably don't lose because India is a populous market and hardly anybody protests, So losing out on customers do not hurt your business. I had to repeat like four times to get the employee who was taking my order 4 times for not providing an alternate number. Finally when I began to give my order and expressed preference to not want sweet corn and olives and instead more of jalapenos, he doesn't talk about reducing the value of the order for removing sweet corn and olives but says will charge me additional Rs 65 for jalapenos. I asked him if he was crazy( not proud but its just shocking, how they are not empowered to ensure customer satisfaction) and doesn't care about what a customer wants and he says he would put me through to his manager. When I said I don't want their pizzas, he was more than happy to hang up. Wow! Such behaviour and lack of respect for what the customer wants and your business model of fleecing the customer will not be tolerated in any part of the western or European world. I wish Indians realise their worth and shut you people out for discriminatory treatment of its customers around the world. In the western world, its been my experience where the customer is treated with great respect, one word of dissatisfaction and they replace the order or dont charge for the order and ensure to give incentives for next order so as to not lose customers. Why such scant respect for Indians/or the fancy word of today, emerging markets?