[Resolved]  Pizza Hut India — Amount deducted and pizza not delivered

I have ordered the pizza via Pizza Hut app. Amount got deducted from my account but order id not generated. Transaction number generated from Razor Pay is pay_FXmqtfD4h5CgB0 dated 1st Sept 2020.
When I told the same to customer care, they said I will have to pay again if I need pizza and they can't help on this. This is the height o[censored]nprofessionalism . When I asked them to transfer the call to senior, they denied. When I asked for email id to launch my experience, they denied to provide the email id as well.
I think Pizza hut don't care about the customers and their experience.
I will lose Rs.555.46 but pizza hut will now lose some associated and loyal customers.

Thanks,
Ankur Agarwal
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[protected]@rediffmail.com