Pizza Hut India — Amount deducted but order not made

Address:	Agra, Uttar Pradesh, 282007
Website:	online.pizzahut.co.in

I wanted to order from Pizza Hut on 28 Dec, 2016 but payment was done and my order was not placed instead it showed page unresponsive while making online transaction. I did my transaction through mVisa option. The amount deducted was 632.63 Rs. with Payment Ref. No. 636313A00008 on 28-Dec, 2016 from my account, named Shubham Nirbhay. I contacted to customer care service and they said the amount will be refunded back within 2-3 weeks but I haven't received it yet. I wrote a mail also that day attaching the transaction screenshot and providing all necessary details but it's been over a month and they have not done anything yet. This is a very poor customer service. I request that the amount shall be refunded back to the account.