Pizza Hut India — Amount deducted order not completed due to technical error but money not refunded so far

Address:	500026
Website:	online.pizzahut.co.in

I placed an order for pizza on 31st may 2017. Order was not completed but the amount was deducted. Here is the email received on the same evening. Later after a week or so i called the pizza hut and was told amount will be credited back to my card soon, by 21st june. So far there's no refund. Likewise there are tons of complaints as i can see. Is this a scam since most o[censored]s don't have the time to pursue further than a call or two? I need a refund asap
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Auto email from pizzahut
Dear priya

Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.

Request to please try placing the order via “cash-on-delivery” as our payment gateway service provider might be facing an outage.

At your service
Pizza hut!

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